138 Banff Avenue, T1L 1A7 Banff, Canada
#23 of 50 hotels in Banff
Guests' ChoiceBased on 616 hotel reviews
8.4Cleanliness
8.8
Comfort
8.9
Location
9.6
Facilities
8.4
Staff
8.9
Value for money
8.0
Free WiFi
8.7
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End of dialog contentReviewed: 24 October 2022
Tina
United KingdomFinding the hotel by car was a little difficult initially as the road is pedestrian only and I went round the one way system a couple times and had to ask someone before I found it. Whilst there were some parking spaces, there aren’t enough.
The staff were super helpful.
Stayed in October 2022
Reviewed: 20 October 2022
Richard
AustraliaThe room was fine and well located.
Stayed in October 2022
Reviewed: 18 October 2022
Jayeeta
CanadaNo water dispenser
Great service and room was excellent
Stayed in October 2022
Reviewed: 17 October 2022
Deborah
United StatesSuper friendly and helpful front desk
Stayed in October 2022
Reviewed: 11 October 2022
Susan
United KingdomFinal bill was much more than expected once taxes etc had been added
Excellent location right in the centre of the town
Stayed in October 2022
Reviewed: 11 October 2022
Holly
United Statesgot the noisy side. a bit expensive for not getting sleep. we originally got the quieter side but the bathtub broke and the only room was across from a bar.
in town
Stayed in October 2022
Reviewed: 9 October 2022
Janeta
United KingdomQuite expensive for average size room, poor view in oldest part of hotel, but Banff is expensive! Decor in corridors dull and dated.
Excellent location on main street. Good walk in shower, recently refurbished.
Stayed in September 2022
Reviewed: 9 October 2022
Lauren
United KingdomThe upstairs bar was lacking any atmosphere, could have had some music & better drink choice. Weird setup. Also hard to find, very strange layout. Surprised breakfast wasn't included given the price. Bathroom door didn't lock / close properly and no light in the bedroom !?
Comfy bed and decent shower.
Stayed in October 2022
Reviewed: 8 October 2022
Xiao
Canada- parking is blocked, the stop sign is really missleading,5 per night charging is moderate - my room is newly renovated, however, it is really far from the lobby, I also need to carry my big luggage climbing couples of stair even though they are same floor. - your charging procedure is unreasonable , I got charged for first night, then charged for two nights, 200 deposits , parking, tax, and the overlapping first night refund? Can one bill be enough ? Are you trying yo test every guests’ maths?
no specific
Stayed in October 2022
Reviewed: 5 October 2022
Claire
MaltaNone
The room was huge, fresh and modern. One of the few which had a shower and not a bath tub - plus to that. Centrally located and parking is offered at a cheaper price. There are two hot tubs upstairs which are available to hotel guests at no extra cost.
Stayed in September 2022
Reviewed: 2 October 2022
Gus
CanadaAlthough it is a resort town, the prices for hotel stays seem to be a tad high for what it is.
Love the feel of the hotel and the rooms. We stay here quite often and have always loved the feel. Has a real New Orleans look and feel.
Stayed in October 2022
Reviewed: 29 September 2022
Suky
Singaporelocation. parking space. clean room.
Stayed in September 2022
Reviewed: 25 September 2022
Tsui
SingaporeA little on the expensive end
Location is excellent, the history of the hotel is amazing
Stayed in July 2022
Reviewed: 24 September 2022
Josee
United StatesWe are 58 and 65 years old. The front desk people sent us to the Heritage room the further away, where we had to go up and down some stairs with our luggage.
The location is great. Especially when you go on a tour bus and they pick you up right at your hotel.
Stayed in August 2022
Reviewed: 22 September 2022
Scott
United StatesGreat location. Parking is first come first serve but we never had a problem finding a parking spot. Bed was comfortable. Room was clean. Bathroom was on the small side but clean. Great hotel at this price point.
Stayed in September 2022
Reviewed: 19 September 2022
Paul
United StatesThe usb port by the bed didn't charge. The cube shaped seat needed to be cleaned.
Location was perfect. Restaurant was great! Room was remodeled decently, the room was clean and comfortable and staff was great!
Stayed in September 2022
Reviewed: 14 September 2022
Caitlin
CanadaWe were placed on the third floor. Located half way down the long hallway was a set of 5 stairs which made dragging our luggage more difficult.
Great location in the downtown core!
Stayed in September 2022
Reviewed: 12 September 2022
Claudia
CanadaThe noise and the poor breakfast
The location
Stayed in September 2022
Reviewed: 7 September 2022
Xiaoyang
ChinaGood value
Stayed in September 2022
Reviewed: 29 August 2022
Karen
CanadaStairs only access to our room.
The location was excellent. Parking was nearby.
Stayed in August 2022
Reviewed: 27 August 2022
Simona
ItalyModern but cost
Stayed in August 2022
Reviewed: 23 August 2022
Lana
CanadaThe kitchen could cater to persons with food allergies. I tried to order off the lunch menu and could not have anything due to cross contamination had to go elsewhere to eat.
Stayed in August 2022
Reviewed: 21 August 2022
Anjier
Chinathe room is a bit dark due to its location (in a corner) and the AC is a bit noisy; I also lost my spoon (perhaps the cleaning person mistakenly took it)
very quiet room, clean, with a refridgerator and nespresso, even makeup remover
Stayed in August 2022
Reviewed: 15 August 2022
Heidi
CanadaThe room was like a little dark box with no view.
The staff was very friendly except one negative encounter. The hotel was in an ideal location
Stayed in August 2022
Reviewed: 3 August 2022
Clara
SpainNo breakfast nor coffee options in the morning :( We could hear our neightbours at night.
This Hotel is in the center of Banff town, which is perfect to enjoy all the activities, shops and restaurant the town can offer. The staff was very nice, and helpful. The room was a little small, but ok for a night. A nice plus is the parking.
Stayed in August 2022
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