138 Banff Avenue, T1L 1A7 Banff, Canada
#23 of 50 hotels in Banff
Guests' ChoiceBased on 616 hotel reviews
8.4Cleanliness
8.8
Comfort
8.9
Location
9.6
Facilities
8.4
Staff
8.9
Value for money
8.0
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 May 2024
Morrison
CanadaLocation was great, clean room, well priced parking on site
Stayed in May 2024
Reviewed: 15 May 2024
Sylvie
CanadaOne of the hot tub was broken and I think it should open later than 10 pm . My friends stayed at the hotel the previous week on my recommendation and said the same . The nice robes provided are great .
Great location very nice rooms
Stayed in May 2024
Reviewed: 14 May 2024
Karen
United KingdomThe car park was often very full, we were able to get a space but it would be difficult if the resort was very busy.
The location on the Main Street made it very easy to get around. The roof top hot tubs were amazing. The room was very comfortable & staff very friendly.
Stayed in May 2024
Reviewed: 8 May 2024
Deanne
United KingdomWe upgraded to a centennial room with a mountain view. We basically paid extra to stay in a room which was subject to so much street noise that they provided ear plugs (so this was known to them in effect) I wish we hadn't upgraded as we had 2 nights of completely broken sleep and paid extra for the privilege.
Location was great and staff were very helpful. We would stay again but I'd ask for a room at the back and not the front.
Stayed in May 2024
Reviewed: 4 May 2024
Sophia
CanadaWe had a room facing the back. Under our window were the AC and heating units. Very noisy at night
Excellent location in the heart of downtown!
Stayed in May 2024
Reviewed: 26 April 2024
Charlie
United KingdomParking was a bit tricky and the view from our room was of an air conditioning vent but apart from that. They didn't refund me the security deposit ($200) and I had to message them to ensure it was done. Didn't apologise for their own error
Beds were incredibly comfortable, the location was fantastic. Hot tubs on the roof were a special feature.
Stayed in April 2024
Reviewed: 7 April 2024
Rach
CanadaMissed out on the free breakfast for Alberta residents because we booked on Booking.com. Room had only one chair for two people Missed a microwave. Shower needs a handrail inside. Going down a set of steps to get to the room was difficult for a senior
Bed was comfy. Loved the shower . Room was spacious and had temperature control.
Stayed in April 2024
Reviewed: 13 March 2024
Paul
South AfricaLocation is great.
Stayed in March 2024
Reviewed: 9 March 2024
David
CanadaExcellent bed/mattress; quiet room
Stayed in March 2024
Reviewed: 4 March 2024
David
United KingdomOne of our party had an internal facing room and the window was fixed so the room was airless (Room 450). Not sure 454 was much better. Hot tubs looked OK - but bar next to it is small and is fridge-based with no actual bar. The tubs are often full and attempts to ration visits to 20 minutes as promised failed. The redesigned lobby bars and restaurants are a disappointment. The refurbished 'sports bar' which was in use a few years ago (and perfect for a bar meal and a beer with loads of seats and TVs) has been changed to a function room - and not open. The main restaurant/bar is not large and they want diners not drinkers so meeting there for a drink was not easy as seats minimal.
Location is perfect for Banff town shops and restaurants, and getting to the ski resorts of Norquay and Sunshine Village. Hotel is good, though rooms are not very spacious, particularly the King doubles.
Stayed in March 2024
Reviewed: 27 February 2024
Christopher
United StatesHot tubs too small.
Very nice great location!
Stayed in February 2024
Reviewed: 6 February 2024
Samuel
IsraelVery dark room, impossible to see the insides of the closet
Stayed in January 2024
Reviewed: 21 January 2024
Antonino
AustraliaWifi was not good.
Location
Stayed in January 2024
Reviewed: 17 January 2024
Katrina
CanadaOur room faced the air conditioning unit on the roof, so the view wasn't very nice to look out on. Also i found it strange the tv was on the side wall and not at the end of the bed.
Location was great. Right in town. Close to everything. Nice that they offer a complimentary glass of wine
Stayed in December 2023
Reviewed: 5 January 2024
Oon
MalaysiaRoom is small
Location along the Main Street
Stayed in January 2024
Reviewed: 4 January 2024
Sharon
AustraliaBed sheets (Bottom sheet) were too small and kept coming undone which made sleeping uncomfortable
Excellent location Easy check in and out process Hot tubs - lovely to use
Stayed in December 2023
Reviewed: 4 December 2023
Wiebe
CanadaBeing charged for parking.
The staff were wonderful, the room size and beds were comfortable. We had a view overlooking Banff Ave. The food in the Brazen restaurant was fantastic.
Stayed in December 2023
Reviewed: 30 November 2023
Denise
CanadaIt is definitely an older building. The room was nice enough but the barn doors on the bathroom did little for privacy.
The location was fantastic.
Stayed in November 2023
Reviewed: 24 November 2023
Phil0092
CanadaThe price is a little high for my taste (but that's just because I used to be a cheap backpacker!), but considering the location, it is honestly reasonable. The first-come-first-serve parking isn't ideal, but understandable. The only super minor issue we had is that the room was advertised to have a bathtub and did not, but there is a hot tub on the roof so it isn't a big deal. Overall, good stay.
This hotel is excellent! The room was spacious, clean, and very modern, the restaurant has good variety, excellent food, and a nice atmosphere, staff are very friendly, and the hotel is conveniently located in the heart of Banff.
Stayed in November 2023
Reviewed: 17 November 2023
Jennifer
CanadaThe one major downside of this hotel is the lack of parking. There is not enough guest parking to accommodate everyone and it was very stressful circling around the town hoping for a spot to come available every time we left. The first day we could not get a spot at all and ended up luckily seeing someone pull out of a spot on the street where we parked overnight. I was only able to pay for 2 hours though and had to keep renewing but the machine would not allow me to book the next morning. I had to set my alarm for early the next morning to pay for the parking again so we didn't get ticketed or towed. This is not how I want to spend my weekend away. The parking was very expensive and I paid about $18 for 4 hours. The next day we planned to get back early from our hike to make sure we got a spot and we rushed back from our outing to be back for 3:30pm. Again everything was full and we were left scrambling for a parking spot. When we asked the front desk about other options or suggested a parade we saw from our window we were discouraged from parking elsewhere because it did not have the same security as the hotel lots (which were full). There is an option to park a far distance away on the edge of town and take a shuttle in but that was not convenient when we were taking luggage and other bags in and out. This parking issue seems to be a chronic problem with the hotel and I think they need to be prepared to make other parking arrangements or at least refer people to another lot. It really put a damper on our experience and caused unnecessary stress and it made me not want to come back even though everything else about the hotel was great.
The location of the Mount Royal Hotel is perfect right in the heart of Banff Avenue and a short walk to restaurants, bars, and shops. We were upgraded for both nights with a great view of Banff Avenue below. We loved the hot tub and enjoyed soaking after dinner. The room was a great size, very clean, and with all the amenities we needed like a kettle, coffee maker, a robe, and lots of towels.
Stayed in November 2023
Reviewed: 6 November 2023
David
United KingdomThe lifts were not working in certain areas so the walk to the reception was very confusing. At one point we ended in an area under renovation and another time we ended up on the street and had to walk down the Main Street back into the hotel. It was sometimes difficult if you had all your luggage. We did mention at the front desk that signs around the hotel to help you navigate your way around would be helpful. This was not done during our stay. The young man called Cole who worked in the bar on the roof was very helpful and friendly. Nothing was too much trouble . Lovely employee.
Beautiful hotel and comfortable bed.
Stayed in November 2023
Reviewed: 30 October 2023
Bihter
CanadaN/A
So clean, location is great, great hospitality
Stayed in October 2023
Reviewed: 22 October 2023
Rebecca
United StatesSmall rooms
Rooms newer-looking on the inside than the look of the motels hallways
Stayed in October 2023
Reviewed: 16 October 2023
Carol
United StatesThe electrical outlets on both lampstand side tables did not work - we managed to find enough outlets for three people to charge our devices, but we had to search for them and unplug a lamp. At least we found plenty of plugs, but a couple of items did not charge and we’re dead in the morning because we didn’t realize the charging stations didn’t work.
Location was perfect!! We could walk to the restaurants and sightsee around town. It was a perfect location!!
Stayed in October 2023
Riyadh, Saudi Arabia
Olympiaki Akti, Greece
Delta, Canada
Siem Reap, Cambodia
Nečujam, Croatia
Dehradun, India
SantʼAndrea, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content