33 Nicholas Street, K1N 9M7 Ottawa, Canada
#40 of 56 hotels in Ottawa
Guests' ChoiceBased on 876 hotel reviews
8.0Cleanliness
8.6
Comfort
8.6
Location
9.2
Facilities
8.1
Staff
8.7
Value for money
7.7
Free WiFi
8.5
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End of dialog contentReviewed: 20 May 2024
Shahzaib
CanadaIssues with parking
Stayed in May 2024
Reviewed: 20 May 2024
Gaston
CanadaBreakfast staff understaffed
Location
Stayed in May 2024
Reviewed: 15 May 2024
Vadim
IsraelNothing
Great location, large room
Stayed in May 2024
Reviewed: 14 May 2024
Bu
CanadaClose to everything you need, clean room
Stayed in May 2024
Reviewed: 13 May 2024
Yan
CanadaIf the shower in the washroom can be warmer and bigger
Nice staff, good breakfast, clean room, convenient location
Stayed in May 2024
Reviewed: 10 May 2024
Nasim
CanadaThe staff was very polite and professional. THE quality of food in breakfast and dinner were excellent.The room was clean. The staff was trained how to comminucate with customer professionally and respond their inquires politely.
Stayed in May 2024
Reviewed: 8 May 2024
Kelechi
CanadaBreakfast was great. There should be more take out plates so people can take away some food since the hotel is promoting a no waste culture.
Stayed in April 2024
Reviewed: 7 May 2024
Sara
CanadaStayed Friday to Sunday. Power went out Saturday morning and had to climb up/down the stairs multiple times to the 9th floor. I understand there’s nothing that can really be done in terms of the electricity itself, however, communication would have been appreciated. Upon returning at nearly midnight, not much was offered in terms of lighting, except for a single battery operated tea light. And security accosted us in the stairwell for making too much noise (we were just speaking to each other in an otherwise silent/dark hotel) and trying to make our way up. Could not use any amenities (pool/hot tub/ gym etc) due to lack of electricity. No parking available, however, you can drop your stuff off and check in and park at City Hall for $2/day, far cheaper than the mall. About 3/4 km away across the bridge.
Room was spacious and comfortable and in a central location. Clean in the room, satisfactory for our needs. Bed and pillows were comfortable.
Stayed in May 2024
Reviewed: 22 April 2024
Lucía
Argentina-
We didn't ask for an early check-in and they still let us in at noon. The bed was really comfortable, and the breakfast was really worth it.
Stayed in April 2024
Reviewed: 21 April 2024
Kim
CanadaSituation with the parking was not great. Hope you get it fixed soon. Some crazy person kept driving around the building with a super loud car at 12 at night.
Love the location!
Stayed in April 2024
Reviewed: 21 April 2024
Lisa
CanadaLocation and comfort
Stayed in April 2024
Reviewed: 18 April 2024
Kate
CanadaParking was a bit stressful as the hotel did not have parking available. We parked across at the mall overnight and paid about $20 - we parked for less than 24 hours. The hotel advised guests they could park at another hotel as well but the mall was much closer.
Novotel is at a very central area, right across from Rideau Centre, a few min walk away from Byward Market and a few more min would take you to the Parliament. Great for a short weekend trip to Ottawa.
Stayed in April 2024
Reviewed: 16 April 2024
Zsakaji
CanadaParking wasn't permitted, so we had to park at CF Rideau Centre across from the hotel. Unfortunately, it turned out to be a less-than-ideal situation. The parking entrance closed after 10pm, leaving us to discover alternative entrances the hard way.
amazing front desk staff, always available to help!
Stayed in April 2024
Reviewed: 15 April 2024
Nathan
AustraliaGreat night sleep
Stayed in April 2024
Reviewed: 13 April 2024
Donald
CanadaParking situation. Parking fee is fine but no in/out privileges at Rideau Centre.
Great room, super quiet on upper floor. Excellent breakfast. Great team... front desk, housekeeping.
Stayed in April 2024
Reviewed: 12 April 2024
Ruth
CanadaThe coffee machine was broken. We reported it to reception and they sent someone to fix it but they just left a note saying the problem was user error. We have the same coffee machine at home. It was not user error, it was broken and they did not fix it.
Location was very central and very close to byward market and the shopping mall. Very clean and modern. Superior room was spacious with good storage.
Stayed in April 2024
Reviewed: 5 April 2024
Vahid
Canadano parking
Stayed in April 2024
Reviewed: 1 April 2024
Paramjot
CanadaHaving no microwave. Did not like the fact that your food was heated by staff. The hotel needs to let the guest access microwave in order to avoid multiple food handling.
Linens changed daily Bathrooms were very clean.
Stayed in March 2024
Reviewed: 1 April 2024
Sarah
Canadathe parking being closed because of construction
the people
Stayed in March 2024
Reviewed: 25 March 2024
Ilaria
CanadaTemporary Parking in front of the property (Rideau centre) was not easily accessible / issue with accessing it to pick up the car.
Stayed in March 2024
Reviewed: 18 March 2024
Hamad
KuwaitThe wether was very cold
The guys in the reception they were very helpfull MISS ZAHRA and Mr. NOOR
Stayed in February 2024
Reviewed: 23 February 2024
Sarah
Canadathe price and no hot tub at the pool
close to Ottawa university and rideau centre
Stayed in January 2024
Reviewed: 19 February 2024
Aurelia
CanadaRoom - swimming pool - excellent breakfast
Stayed in February 2024
Reviewed: 17 February 2024
Kris
CanadaStaff at breakfast are great. Full buffet with custom omelette station - excellent value
Stayed in January 2024
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