Parking is not free

The location was perfect.

Stayed in May 2024

No closet in room

Location Loved you can walk to restaurants and Fallsview Clean

Stayed in May 2024

They charge you $45 plus 4 different taxes for parking at their hotel, small pool, over crowded elevators Room was a great view but stains on the blankets stains on the floor. Shower faucet in the middle of taking a shower gets so hot it burns you, very dangerous.

Location was great right next to the incline rail to the falls

Stayed in May 2024

The hallway carpets appeared to be old and worn out

Location - on point Staff - excellent customer service. They were helpful when I was not happy with the room and offered a move to another room the next day so I would be comfortable.

Stayed in May 2024

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Stayed in May 2024

In the morning, someone knocked on the door and asked, "I want to know who is in, who is not!" I heard she was knocking on all the doors. She woke me up in the morning and I got a headache. It is very disappointing that someone knocked on the door with a paper and pen to ask the guests questions in the hotel.

The property is good and is situated in a good location.

Stayed in May 2024

The room basically needed to be updated the whole hotel in general ,also the rug needed to be cleaned. The bathroom smelled there was no in room safe. There was a very small TV that I had to plug in myself and a very short cord on it. The dresser was very unlevel, and the drawers kept coming open, where you would actually bump into them! There was only one light over the mirror. One was out the other light was flickering. The exchange rate was deceiving other words I didn’t get the full US rate the person at the front desk said to me they make an extra 2% instead of us getting back discount 30%. They said it was like 28%. I also didn’t realize I had to pay for parking that was $45 a day.

The view from our room was excellent, and the location was very good!

Stayed in May 2024

The lifts needed an overhaul.

Fantastic location, stunning views close to the horseshoe falls, but able to see both falls from room (we intentionally paid extra for a corner room with falls view)

Stayed in May 2024

The bathroom smelled bad

Near to the attractions

Stayed in May 2024

They knew from the beginning we were a group of four. There weren't any facilities in the room for all of us. Such towels, shampoo nor gel shower. We were in the second floor. With trees outside our window and a view to the parking lot. I can't complain that much because the fog in the morning wasn't their fault. Obviously I never even saw the town from my window. The property is really old. I'm attaching a photo where you can see how the room is naturally damaged.

Well, as it was very late at the moment of the check in, I didn't waste time arguing with the front desk staff. At least they allowed us to stay without a credit card.

Stayed in May 2024

The TV was too small. Trees obstructed the view of the falls.

It has a great location and a parking lot proximity.

Stayed in May 2024

Check in took a long time because of an internet problem. The hotel and the room looked dated.

The location, the view from the room, the size of the room

Stayed in April 2024

Pool very small didn't look the best so did not use.. Bedrooms need a little updating and there was no tea coffee making facilities in room..

Location excellent amazing views of Niagra falls. Staff helpful and friendly..

Stayed in May 2024

Bathtub did not have a non-skid surfsce nor a safety grab bar. Room did not have a clock or a coffee maker in it and the TV was smaller hthat one would expect these days ,especially at the prices charged.

Booked a room with a veiw of Niagara Falls and that is what I got.

Stayed in May 2024

air con not cold enough

Stayed in May 2024

Parking was either sparse or on an unlit lot in the back

Over looks the horseshoe falls on the Canadian side. Beautiful view from the room.

Stayed in May 2024

Cost for parking

No issues

Stayed in May 2024

$45 for parking, debit card had large deposit held, bar and restaurant were Applebees next door.

The view cannot be beat. 13th floor was amazing!

Stayed in May 2024

Toilet is small , the hallways

The room on 8th floor perfect view of the falls indoor small pool ,small sauna, small jacuzzi

Stayed in May 2024

Would love that you have better bed sheets

The view is totally well worth the price

Stayed in May 2024

Old smell in the room. The mattress is too soft for me.

Location is perfect

Stayed in April 2024

Still did not get my money back that was held as guarantee by the hotel … to what purpose I do not know as there was no stocked mini fridge. Not room service etc… so one week almost and the charges of 250 CAD blocked on my debit card still have not been liberated.

Magnificent views

Stayed in May 2024

Fairly clean, old, no closet

Great location

Stayed in May 2024

Floor above us flooded and I slipped in the bathroom.

View

Stayed in May 2024