Unfortunate that we couldn’t use the restaurant or the bar Wednesday night as there was a convention. That was very disappointing.

Great room and view. Service was great.

Stayed in May 2024

Breakfast service was very bad.

Location

Stayed in May 2024

Couldn’t dial straight through for room service.

Location

Stayed in May 2024

Overpriced, wrong billing

Location and view

Stayed in May 2024

Took over 2 hours to get our room. They never called so I had to go twice to find out what was happening. Initially we were to be on the 11th floor but in my second time I went over I was given room on the 9th floor. Room was very nice, beautiful views, so no complaints there, but I wish we had not had to wait so long especially after a long flight.

Location , beautiful surroundings, easy to board cruise ship

Stayed in April 2024

We had trouble with the refrigerator, it didn’t work and I needed a refrigerator for medication. But the staff did bring up two more until they finally found one to work. The quality of the food at the jazz music buffet was not very good. At $72 a person, the ambience was nice and the service was excellent and the music was wonderful, but the buffet was a bunch of wilted salads and a pasta bar that you had to wait in line for. There wasn’t any type of carving stations for prime rib or any thing that you would normally see at a luxury buffet at $72 a person.

The location of the room in the building in the view was spectacular. The hotel was very pretty and super convenient to leave for my cruise at a port that I could access through the hotel.

Stayed in April 2024

Nothing

Beautiful double aspect upgraded room

Stayed in April 2024

TV could be updated.

The amazing views and central location

Stayed in April 2024

Shortage of staff,expensive parking

Location and view

Stayed in April 2024

Prices in Vancouver are a little outrageous right now, that's not on the hotel but the whole city.

It was a beautiful spot, great location and fantastic view. The staff were exceedingly friendly and helpful. The beds were comfortable and the room was clean.

Stayed in April 2024

Parking is expensive

Location

Stayed in April 2024

Pay parking. Extremely overpriced food menu and drinks.

Close walking distance to everything. The view.

Stayed in April 2024

All good

Great location for our travel needs

Stayed in April 2024

Access to the fitness center isn’t straightforward

The location and the views

Stayed in April 2024

Parking: Hotel does not have dedicated parking garage similar to others in in Downtown Vancouver. Parking is the Canada Place parking garage. If you want to opt for self parking you can park and provide your license plate number upon check-in, at 50 CAN the parking validity is until 3 pm the following day which was nice. The only downside of our stay was when noticed we didn't have slippers and called up for some and were rudely questioned by the hotel staff when they brought them to the room. Hotel needs a facelift but the renovated rooms were great.

Check in 4pm Check out noon Check-in: We visited on Easter weekend and despite a line at check-in, the proactive staff, especially Will, made us feel valued, offering great recommendations and mentioned he placed us in the renovated part of the hotel. Room/Bed: We booked the king room with a harbor view and got a wonderful view with breathtaking scenery where we saw seaplanes land and take off. The room was a nice size with a noticeable facelift in comparison to the other parts of the hotel. Blackout curtains. The bed was comfortable and the sheets were fantastically soft. The room could use some more soundproofing as we heard our neighbors as they went in and out of their rooms. The hotel's location is wonderful, within easy walking distance of various restaurants, made exploring convenient. This hotel is attached to a convention center and is bustling with people. We were hoping to visit the pool and hot tub but it was totally packed.

Stayed in March 2024

Choice of food at breakfast was below average quality for star hotel. In room the fridge was empty and not provided any drinks or nuts.

Stayed in March 2024

The gym was very small and located in the parking garage.

Clean room, daily maid service, and convenient location to dining establishments.

Stayed in April 2024

When we arrived there were no toiletries in the room. However once we informed housekeeping, swift action was taken. .

I would like single out the concierge William Lin for praise. Lin was extremely friendly and helpful and offered good suggestions and recommendations making our stay memorable. Also loved Pan Pacific's location. There were many eateries nearby and being so close to the water was great.

Stayed in April 2024

Breakfast buffet prices are not low, but there is little food choice.

nice view

Stayed in March 2024

There was no really lobby to hang out in without going into. A restaurant or bar. No outdoor spaces either other than the pool. There was not a cafe open for a simple meal except the bar and Five Sales. I guess the other one is open sometimes in the morning but it would have been nice to have been able to eat a salad or casual meal other than the bar…

The view, location staff and bar.

Stayed in March 2024

I did not get the room according to the check in an hour, and the staff mentioned that they called me when the room was available but I did not receive the call.

Room and restaurant

Stayed in March 2024

Only one restaurant open on lobby after breakfast and limited choice and very expensive.

Convenient for us and close to family

Stayed in March 2024

Confusing entrance but I had been travelling for 18 hours

Good location, comfy bed, great view

Stayed in March 2024

Not great quality toiletries.

View was stunning.

Stayed in March 2024