The view

The cleanliness and the size of the kitchenette

Stayed in September 2023

Great hotel

Stayed in September 2023

Give us the room we reserved I booked 2 queen or 2 large doubles We were given 1 queen , I booked for my daughters And I wasn’t there. Never have I had that happen, when I booked and have A snapshot of what I booked. Very disappointed with that silliness . They were only there for one night. They should have been compensated by the hotel !!

Didn’t have it , left early

Stayed in September 2023

The price was high, partly because we had to get a room with a kitchenette(dishwasher, fridge, etc.) to get enough room for 3 people when a lot of rooms were sold out. We did end up putting food in the fridge and using the microwave though. The shower was clean but the set-up was confusing(was like some European ones we've seen while traveling but didn't have markings for hot/cold) and it was hard to control the temperature of the water. Providing directions might help, but the main showerhead seemed to be fixed in place and would have been even more annoying if we were taller people.

The location was excellent because we went to Toronto to attend a K-Pop concert at the TD music hall right next door to Pantages. Our concert involved long lines, much standing in line, and was exhausting, so it was a relief to just be able to go back and forth to our cozy hotel room before and after the concert. There are several parking garages near the hotel and it was easy to drop off luggage in front of the hotel and then put the car in a garage. The room was spacious and the beds were comfortable. The front desk staff were very friendly and helpful. The hotel and the surroundings were fairly quiet at night which helped make sleep more comfortable.

Stayed in September 2023

Staff were very helpful. Hotel location was great.

Stayed in September 2023

The bed is the weakest link, I the mattresses are very old and have lost its elasticity, bedding is a very important aspect for a hotel like this - both the main bed in the one bedroom suite, sofa bed needs some attention . If you can look into that it would make a great difference.

I like many things about the hotel, location, decor, functionality of the place.

Stayed in September 2023

A few issues with our room: beautiful shower could not be fully turned off after use. Our mattress was definitely not a queen- it didn’t really fit the base. We have queen mattress at home for 40+ yrs and it didn’t fit us the same. When we inquired about it, we were told they only have queens and kings yet when I was researching I saw a “full” bed room was offered at a slightly lower price.

Nicely appointed facility in downtown Toronto. Staff was mostly very responsive and pleasant.

Stayed in September 2023

Sheer curtains would have been handy as we faced the hospital and had to pull the block out curtaining across

Spacious rooms, spotless and comfortable. Bed comfortable, bathroom a great size, lounge area very comfortable

Stayed in September 2023

Very minor thing, but no room service - would have been nice to have the option to have food sent up from the reataurant.

Spacious, comfortable rooms. Staff were really friendly and helpful. Excellent location. My room (5th floor) was quiet, no street noise at night. Good facilities in room- decent coffee machine, plenty of closet space, big TV, hair dryer, ironing board (if that's your thing!) and air conditioning that was effective and easy to set. Bathroom was a good size with a large walk-in shower. For the period I was there (during TIFF, when prices in the city tend to be higher) it was exceptionally good value.

Stayed in September 2023

Housekeeping was by request only. Limited food selection at the restaurant.

Good location,spacious room. Bed was comfortable.

Stayed in September 2023

No microwave. No assistance bringing luggage in or out. Not the best neighborhood but okay

Large room. Comfortable.

Stayed in September 2023

No ice available. Requested it from reception but never arrived

Location

Stayed in September 2023

No real lobby as such. Felt more like an apartment building.

Stayed in August 2023

- price - no every day room service - no caps and plates

- Location - staff - no noise

Stayed in September 2023

It was a little more than we’d normally pay, but good value over all.

The location and the quality of the hotel are phenomenal.

Stayed in September 2023

Couldn’t get a hot shower one morning. Water wouldn’t get past Luke warm at peak hours.

Staff was super friendly. Rooms were very spacious and clean.

Stayed in September 2023

Central location but quite dirty and lots of homeless and drugged addict people around Gym without windows

Size of room and bathroom Clean Nice staff Good breakfast

Stayed in September 2023

My door didn't automatically shut, had to push it close but otherwise it was a good experience

The location is great for anything in downtown Toronto and getting to most attractions

Stayed in September 2023

Would have been better for us to have had 2 double beds (3 travellers) but do understand many would prefer a sofa then turn it into a bed if needed

Everything you need and very helpful staff. Bedroom big and comfy bed. Very close to Eaton Centre and Fran’s diner - excellent breakfast!

Stayed in September 2023

My son’s sofa bed is too soft and uncomfortable.

Location is great, can walk to major tourist attractions, restaurants and shops.

Stayed in August 2023

I didn’t like that the housekeeping staff knocked on my door at 10:45am when I was about to go check out. I felt extra rushed and stressed once I felt like she was waiting on me. I’ve never had someone check in on my room while trying to gather myself together to leave. Also as far as I know they had no ice machine or filtered water options, so I bought water from Shoppers, but thats just a me thing.

I really liked how roomy and classy the room was. I love the marble looking bathroom and blue tones everywhere. I liked that it actually has a mini fridge when a lot of hotels don’t I find. And the location was amazing, a 5min walk to Eaton Centre that has the Queen station line and a 24/7 Shoppers a 3min walk around the corner which proved super useful a couple times!

Stayed in August 2023

Not a big deal but rooms are not automatically cleaned daily, you have to request it the night before.

Hotel was in a great location. Rooms were very fresh and clean and a good size. Staff were friendly and helpful

Stayed in August 2023

A couple of small extra touches in the suite would have been great- drinking water, tissues, maybe some cutlery in the kitchen. But the suite was very clean and comfortable and we would stay here again.

The staff were very kind, accommodating, and generally pleasant to interact with.

Stayed in August 2023

Location was good, close to everything. Staff were awesome and helped with any concern.

Stayed in August 2023

Could b cleaner. Arrived to dirty pillowcases

Location design

Stayed in August 2023