The breakfast was ok. The food selection was great but the food wasn’t very warm. Perhaps it would have been better to go down when breakfast starts. But there is someone preparing fresh omelettes per request.

The staff was amazing! Dinner was delicious. The hotel was built older but well maintained. The location was perfect. It took 10-15 minutes walk to the Main Street where a variety of shoppes are located.

Stayed in May 2024

That I had to leave.

Everything.

Stayed in April 2024

All was good the beds were very over all the stay was thee site seas beautiful my husband was desapointed that the steam room was gone

Eve

Stayed in May 2024

The room was excellent as was the room service. We thoroughly enoyed plenty of time in the pool....very zen

Stayed in May 2024

Pillows not great. Generally you have one soft and one firm to choose from they were both too firm but that is more personal preference than requirement

Room was lovely and spacious, bed was comfortable, amenities very nice

Stayed in April 2024

The cleanliness is f the main dinning room. If you look around there is a layer on dusk ( over you and food) that was on everything over 10 ft high. The majority of the staff doesn’t arrive until 7 am so the coffee in lobby was not available until almost 745 and we ordered room service the night before ( and I confirmed the room and they repeated it bank) never arrived. After 45 min late we cancelled the order because we had to leave. For such a lovely place, the bathroom in the dining room was a disaster with patched holes in wall exposed, paint chipping, not the cleanest. The ceiling in the room was also pealing.

Majority of the staff were overly helpful. The female staff in bar were very curt with guests. The food in main restaurant was amazing. The spa was great, deep tissue massage, hot springs, and one indoor pool with hot tub and one outdoor pool heated very warm. Most staff feel like they were well trained in the “ritz Carlton” service where if they see something wasn’t right, they have the authority to fix it without going up to management. Other than the bar, all staff were amazing and went above and beyond.

Stayed in April 2024

I had problems with the bath tub -- the mechanism was stiff for my arthritic fingers and I never really figured out how the plug worked.

Comfortable and well-lit chair for reading. Most hotel rooms skimp on this. The bed and working desk were very good. I didn't make use of the spa or pool.

Stayed in April 2024

We had a simple room, it was a bit dark, not a lot of windows, made it feel smaller.

Gorgeous property with beautiful gardens, great amenities, fabulous heated pool and hot springs. Buffet breakfast was expensive but really delicious 😋

Stayed in April 2024

Quite expensive. Lack of meal plan option through booking.com. May try to reserve directly with hotel next time. Smell of chlorine in the hallways.

Cannery Restaurant wonderful staff, ambiance and food. Was amazed that I reserved a Superior Queen room but was given an upgrade to a Deluxe room with a fireplace. Did Booking.com do that?

Stayed in April 2024

A little pricey

Clean facilities with very friendly and attentive staff

Stayed in March 2024

A little dated. Overall facility could be cleaner. The pillows were uncomfortable but the beds were fine.

I liked the outdoor pool and the hot spring as well as spa facilities.

Stayed in March 2024

Rooms need some repainting, a bit tired looking.

It’s history, location, aesthetics.

Stayed in March 2024

Staff was very friendly

Stayed in March 2024

Long walk to room and no elevators

Very clean and quiet. Service was quick.

Stayed in March 2024

Bad

Location and facilities

Stayed in February 2024

If breakfast was included

Did not get breakfast

Stayed in January 2024

The pool and spa area, especially the showers need an upgrade. Unrepaired water damages, very used and old style. Hotel was still decorated for Christmas on January 17th.

Pet friendly room was nice, a little tight with gas fireplace, washroom dated and small. Parking was close and so was the walk to Pool and Spa through snow

Stayed in January 2024

rooms are small and rundown, spa was great but seemed unorganized, pools were clean but run down and the site said salt pools but they were chlorine. Brunch was very pricey.

staff were friendly and kind, willing to help. the food was good. pools were clean and warm. the beds were good and we slept like a log.

Stayed in January 2024

Pub having fans blowing on the floor

Clean , spa atmosphere

Stayed in December 2023

Nothing

The hotel is charming! Our room was beautiful, clean and cozy. My friend and I had a great dinner in the pub and do enjoyed the hot mineral pool outside with newly fallen snow around us. A great and relaxing treat!

Stayed in January 2024

The spa booking is a bit ambiguous. I initially thought the booking will grant us exclusive useage of the small hot spring. In the end they allowed up to 10 ppl booking for the same time, which make the pool extremely crowded.

The outdoor pool and jacuzzi next to the indoor pool are not crowded and are very enjoyable to use. The vibe in the lobby is great. The hotel actually have an additional parking lot at back of one of the building which allows direct access to the rooms, so one doesn't have to struggle to looking for parking space in the lots in front which is rather limited in space.

Stayed in December 2023

I personally was not a fan of the New Years bruch. I much prefer the regular menu.

Christmas decorations were still in full effect. Cozy and comfortable rooms, and the outdoor pool was awesome! It's not crowded, so you really get to enjoy the property. Hubby did reflexology, and it was the best.

Stayed in January 2024

The service in the wine bar was terrible to start. The server for our area completely ignored us. We waited almost half an hour before we could get someone else’s attention and then she disappeared so we had to flag yet another server. Thankfully she took care of us. The hotel is remote, otherwise we would have gone somewhere else.

Beautiful hotel, spa was very nice as was the main restaurant.

Stayed in December 2023

Breakfast was underwhelming and too expensive for the offering

Spa services, restaurant for dinner

Stayed in October 2023