Stayed many times, it is a great hotel but it could stand to use some updating, especially the rooms. Starting to really look dated

Staff very friendly, lovely location.

Stayed in May 2024

I booked a king bed and got two queen beds

Loved the food and the staff were amazing!

Stayed in May 2024

Our room was right off the lobby and had a view of the front parking lot but that was not a big deal. When I book again, I will request a better room.

size of the room, decor, comfort, location were great. Surprise was the quaint property, restaurant, gardens, spa and pool areas. We were sad we were not there longer to enjoy the amenities. We will book again.

Stayed in May 2024

The shower wasn't luxurious.

The room was lovely. Staff were very friendly and helpful. The free shuttle service available in the evening for personal journeys was fantastic. The area is lovely.

Stayed in May 2024

Some friends in my party didn’t think the beds were that comfortable and the pillows were too thick.

We just had coffee.

Stayed in May 2024

The only minor negative was the mattress in our room. This was the first time that we didn’t have a great, restful sleep.

The outdoor spa, the quality room and the exceptional staff. The desk staff made us feel welcome, the servers in the lounge and around the pool were awesome, and the lady (as well as the new trainee) who were cleaning the rooms were friendly, considerate and humorous. Even the weather was amazing. It was truly a pleasure to spend time at Pillar and Post. We look forward to our next visit!

Stayed in May 2024

Very relaxing and quiet.

Stayed in May 2024

The breakfast was ok. The food selection was great but the food wasn’t very warm. Perhaps it would have been better to go down when breakfast starts. But there is someone preparing fresh omelettes per request.

The staff was amazing! Dinner was delicious. The hotel was built older but well maintained. The location was perfect. It took 10-15 minutes walk to the Main Street where a variety of shoppes are located.

Stayed in May 2024

That I had to leave.

Everything.

Stayed in April 2024

All was good the beds were very over all the stay was thee site seas beautiful my husband was desapointed that the steam room was gone

Eve

Stayed in May 2024

The room was excellent as was the room service. We thoroughly enoyed plenty of time in the pool....very zen

Stayed in May 2024

Pillows not great. Generally you have one soft and one firm to choose from they were both too firm but that is more personal preference than requirement

Room was lovely and spacious, bed was comfortable, amenities very nice

Stayed in April 2024

The cleanliness is f the main dinning room. If you look around there is a layer on dusk ( over you and food) that was on everything over 10 ft high. The majority of the staff doesn’t arrive until 7 am so the coffee in lobby was not available until almost 745 and we ordered room service the night before ( and I confirmed the room and they repeated it bank) never arrived. After 45 min late we cancelled the order because we had to leave. For such a lovely place, the bathroom in the dining room was a disaster with patched holes in wall exposed, paint chipping, not the cleanest. The ceiling in the room was also pealing.

Majority of the staff were overly helpful. The female staff in bar were very curt with guests. The food in main restaurant was amazing. The spa was great, deep tissue massage, hot springs, and one indoor pool with hot tub and one outdoor pool heated very warm. Most staff feel like they were well trained in the “ritz Carlton” service where if they see something wasn’t right, they have the authority to fix it without going up to management. Other than the bar, all staff were amazing and went above and beyond.

Stayed in April 2024

I had problems with the bath tub -- the mechanism was stiff for my arthritic fingers and I never really figured out how the plug worked.

Comfortable and well-lit chair for reading. Most hotel rooms skimp on this. The bed and working desk were very good. I didn't make use of the spa or pool.

Stayed in April 2024

We had a simple room, it was a bit dark, not a lot of windows, made it feel smaller.

Gorgeous property with beautiful gardens, great amenities, fabulous heated pool and hot springs. Buffet breakfast was expensive but really delicious 😋

Stayed in April 2024

Quite expensive. Lack of meal plan option through booking.com. May try to reserve directly with hotel next time. Smell of chlorine in the hallways.

Cannery Restaurant wonderful staff, ambiance and food. Was amazed that I reserved a Superior Queen room but was given an upgrade to a Deluxe room with a fireplace. Did Booking.com do that?

Stayed in April 2024

A little pricey

Clean facilities with very friendly and attentive staff

Stayed in March 2024

A little dated. Overall facility could be cleaner. The pillows were uncomfortable but the beds were fine.

I liked the outdoor pool and the hot spring as well as spa facilities.

Stayed in March 2024

Rooms need some repainting, a bit tired looking.

It’s history, location, aesthetics.

Stayed in March 2024

Staff was very friendly

Stayed in March 2024

Long walk to room and no elevators

Very clean and quiet. Service was quick.

Stayed in March 2024

Bad

Location and facilities

Stayed in February 2024

If breakfast was included

Did not get breakfast

Stayed in January 2024

The pool and spa area, especially the showers need an upgrade. Unrepaired water damages, very used and old style. Hotel was still decorated for Christmas on January 17th.

Pet friendly room was nice, a little tight with gas fireplace, washroom dated and small. Parking was close and so was the walk to Pool and Spa through snow

Stayed in January 2024