Everyone was friendly, patient and kind.

Stayed in May 2024

Nothing

Everything

Stayed in May 2024

This review has been hidden because it doesn't meet our guidelines.

Cozy, relaxing and friendly staff

Stayed in May 2024

That we forgot our bathingsuits - the pool area looked gorgeous!

We did not use many of the amenities but the hotel and room was gorgeous! We really enjoyed the beds - the bedding and topper were very comfortable. The staff were all very lovely and ensured my Boyfriend's birthday was memorable (a card and nice chocolates were waiting for us in our room). The hotel was very clean and the decor was beautiful. The price was well worth it for a little weekend getaway.

Stayed in May 2024

Luxury right in the heart of NOTL. Attentive and friendly staff. Now if only they could have cleared out the clouds for the eclipse…

Stayed in April 2024

Very uncomfortable pillows.

Great staff, beautiful historic building in excellent location. The room was lovely, and the bed was very comfortable, but the pillows were terrible (not what you expect from top end Vintage hotel).

Stayed in May 2024

The mattress was not comfortable, it had large indentations on both sides. The door knobs were very squeaky, which is just a basic maintenance oversight.

The location and building were perfect, the staff were lovely, the room was beautifully decorated.

Stayed in April 2024

Pricey and restaurant extremely pricey

People beyond friendly

Stayed in April 2024

No usb ports for charging phones. They charge an extra 19.95 resort fee. For the price of the room this feels like a cash grab. Especially since the rooms are not up to date for technology.

The room was lovely if not overpriced.

Stayed in April 2024

The shower and tub is a little outdated.

The property is right on the strip for Niagara on the lake for walking. Gorgeous vintage hotel.

Stayed in April 2024

Wifi

Great location and very nice staff

Stayed in April 2024

Pillows!!!!

Loved everything. Except the pillows.

Stayed in April 2024

We were not told at reception that our room 273 was the farthest area of the hotel. Also there were no directions in the hotel where our room was. Ended up going outside to get to our area. Twice the key pad on the outside did not work. Lucky there was cleaning staff inside that helped us in.

The location was absolutely the best. We did not eat breakfast there, we did enjoy the bar area Friday night and had a night cap at the bar Sat evening

Stayed in March 2024

The phone in the room didn't work...hence the presence of the concierge! He let me use the hotel desk phone as long as I needed, and was very understanding of my plight. Then he made excellent suggestions for a late meal, right at the hotel restaurant: a fish and chips special that was such a great value and they stayed open late.

The Concierge at this hotel went ABOVE AND BEYOND for this solo female traveler. I found myself without phone service unexpectedly and was panicking, and he helped me out SOSOSO much. I will be ever grateful!

Stayed in March 2024

The staff was so friendly and the facilities were beautiful. Would definitely stay here again!

Stayed in March 2024

Nothing

We had a king suite. It was great. Quiet, accessible, big. Decor was great and fit the hotel. Staff was responsive. They have a virtual concierge so all one needed to do was text if you needed anything. Couldn’t have been a better stay.

Stayed in March 2024

The room was definitely on the smaller size and the décor in that specific room felt a little shabby and somewhat thrown together. The room was not as clean as it should have been. There were a few pieces of garbage left on the floor under the chair and table when we checked in, which gives the feeling that the room had not been properly vacuumed. The washroom did feel clean, but for the price, I think it's fair to expect a bit better/more from the room. We had a pretty poor experience at the the Churchill Lounge. The staff member who served us was not friendly or attentive. When we arrived, we asked her if we could have a table for two and she completely ignored us. Once we were seated, it felt as if we were a bother to her just by being there for a drink. We recognize the challenges of a busy pub, but it was not a pleasant experience. On the plus side, the live music in the lounge was really lovely.

The staff at the hotel were incredibly friendly and helpful - the front desk, the manager, the concierge, and the cleaners were all very very pleasant. I really want to shoutout the manager specifically, We were there to celebrate an anniversary, and she made it feel very special. The location is excellent and the hotel itself beautiful.

Stayed in February 2024

Lack of electrical outlets. Not enough light to read.

Overall ambiance.

Stayed in March 2024

None

Everything especially the history of the hotel.

Stayed in March 2024

Cold bathroom floor,⁶ very cold

Stayed in February 2024

Didn’t like the bar, couldn’t get a seat because of none residents

Never had breakfast didn’t know if it was included or not.

Stayed in February 2024

Our room was on the smaller side, but still comfortable No room to store luggage as room did not have suitcase stand

The hotel property in general was maintained at a very high level Excellent customer service from all employees Pool and hot tube setting was very nice Only meal at the hotel-Breakfast was very good

Stayed in February 2024

We loved everything about it! The room, the food, the staff were all great!

Stayed in February 2024