6 Picton Street, L0S 1J0 Niagara on the Lake, Canada
#8 of 14 hotels in Niagara on the Lake
Guests' ChoiceBased on 1165 hotel reviews
8.5Cleanliness
8.9
Comfort
8.9
Location
9.7
Facilities
8.6
Staff
9.2
Value for money
7.6
Free WiFi
8.7
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End of dialog contentReviewed: 3 June 2024
Sandra
United StatesNothing
Best bed we ever slept in! Location was close to everything. Would love to know name of mattress in room 315. Staff was very accommodating. Would definitely recommend to others.
Stayed in June 2024
Reviewed: 30 May 2024
Heather
United KingdomOur room was not made up when we were out all day. The decor is rather dated although we appreciate you are going for the old fashioned vibe. We had booked a deluxe and a standard for our single friend but we were given the standard next to her deluxe (not a good decision on the part of checkin agent!). We were not offered any help with bags when we are elderly and had heavy bags as been travelling for weeks...no lift and we had to do it all ourselves. More helpful staff would be nice.
Central location . The reserved parking. The building. The pool room.
Stayed in May 2024
Reviewed: 29 May 2024
Thomas
United StatesBathroom needs a good deep clean. Hotel smells a bit musty and things look a bit run down.
Location is excellent, breakfast is great. Staff was very friendly and helpful.
Stayed in May 2024
Reviewed: 27 May 2024
James
United StatesI believe I left my walking cane in my room.
The room and its location
Stayed in May 2024
Reviewed: 27 May 2024
Tony
CanadaWay too much money to stay at this hotel
Nice hotel but not worth the money you need to spend to stay there
Stayed in May 2024
Reviewed: 26 May 2024
John
CanadaTaxes and resort fees made overall cost / value questionable
Stayed in May 2024
Reviewed: 25 May 2024
Lafornara
United StatesN/A
Great service, location, and amenities! We loved everything about our stay!
Stayed in May 2024
Reviewed: 25 May 2024
Maria
United StatesLocation is perfect, bar and dinning are very nice as well.
Stayed in May 2024
Reviewed: 24 May 2024
22benmac
CanadaNothing
Everything. Pool area was lovely.
Stayed in May 2024
Reviewed: 23 May 2024
Heather
CanadaLeaving, we'll be back year for our anniversary. Thank you for everything, it was magical and everything we hoped for. Beautiful suite
Everything
Stayed in May 2024
Reviewed: 22 May 2024
Bruce
United StatesLocation was excellent. Only issue we had was service at breakfast was very slow.
Stayed in May 2024
Reviewed: 22 May 2024
Michelle
CanadaN/a
Amazing historical property…staff was friendly, inviting, and we really enjoyed our room, the lounge, obles and the pool area.
Stayed in May 2024
Reviewed: 21 May 2024
Ingrid
United StatesLocation, atmosphere
Stayed in May 2024
Reviewed: 20 May 2024
Kim
United StatesNothing! Absolutely perfect !
Great place to stay! Service Was excellent! From front desk staff to the Valet it was a great place to stay! The hotel is an older Victorian Era hotel, it is beautiful!
Stayed in May 2024
Reviewed: 19 May 2024
Aaron
United StatesWhile Jill, our check in staff was a high 10 for helpfulness and friendliness the other downstairs staff and check out staff were not! The young girl checking us out barely looked up from her computer and not even a good morning! Also, the pizza and drink in lounge were terrible!! We could not even eat it and worst Margarita ever! Also, entertainment was advertised on weekends but while we were there there was none! Food and drinks were much better at the Irish Pub!
Loved the hotel itself! Beautiful and cleanliness was exceptional! 2nd floor maid & cleaning staff were so helpful and friendly! Also our waiter in the Churchill lounge was very friendly! A customer quality that ranks high with us Southern US folks!
Stayed in May 2024
Reviewed: 19 May 2024
Linda
Canadaeverything
Stayed in May 2024
Reviewed: 17 May 2024
Timothy
United Stateslocation
Stayed in May 2024
Reviewed: 17 May 2024
Michael
AustraliaThe location was central to the historic area. The hotel interior and artwork were a delight.
Stayed in May 2024
Reviewed: 16 May 2024
Christopher
FranceWe had the air conditioning machine right above our room. Even though the room was lovely. Shame .
The most beautiful and historic hotel of the lovely old town
Stayed in May 2024
Reviewed: 15 May 2024
Horacio
CanadaHistorical building pretty well maintained
Stayed in May 2024
Reviewed: 15 May 2024
Michael
CanadaA very faint smell in the elevator.
Comfortable atmosphere.
Stayed in May 2024
Reviewed: 14 May 2024
Valerie
CanadaNothing
Stayed in May 2024
Reviewed: 13 May 2024
Eleanor
CanadaEveryone was friendly, patient and kind.
Stayed in May 2024
Reviewed: 12 May 2024
Carrie
CanadaNothing
Everything
Stayed in May 2024
Tyler, USA
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