Reviews of Quality Hotel Fallsview Cascade 3 stars
5305 Murray Street, L2G 2J3 Niagara Falls, Canada
#61 of 80 hotels in Niagara Falls
Guests' ChoiceReview score
Based on 2574 hotel reviews
6.4Score breakdown
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Cleanliness
6.8
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Comfort
6.9
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Location
8.8
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Facilities
6.5
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Staff
7.4
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Value for money
6.9
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Free WiFi
7.9
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Reviewed: 3 June 2024
Reema
Canada1 review6.0Pleasant- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
The cleaning issue or I can say extremely need to be renovated
Near to majority activities
Stayed in June 2024
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Reviewed: 31 May 2024
Kayla
Canada3 reviews5.0Passable- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Property was dirty. Lobby, pool and room was nit clean. But the location is great!
Stayed in May 2024
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Reviewed: 29 May 2024
Wallace
United States2 reviews5.0Passable- • Leisure trip
- • Couple
- • Queen Room - Non-Smoking
- • Stayed 2 nights
the parking at the hotel is limited and if the parking is full you have to park off site-which makes getting things unpacked or packed up to leave difficult.
the location was great for getting to all the sites and very walkable.
Stayed in May 2024
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Reviewed: 27 May 2024
Catherine
Canada1 review5.0“For the price, the rooms could have been in better condition.”- • Leisure trip
- • Group
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Bagels and yogurt. Coffee was terrible.
It was ok.
Stayed in May 2024
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Reviewed: 26 May 2024
Isabelle
United Kingdom4 reviews5.0Passable- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
Like so many reviews mentioned, the staff and service were not so great, our room wasn't very clean, and breakfast was pretty basic. The parking was small.
Free parking, warm and cold continental style buffet (but small and with limited choices). Location was good - near the falls and other locations.
Stayed in May 2024
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Reviewed: 22 May 2024
Sok
Singapore1 review7.0“A pleasant stay and enjoyed our holidays here”- • Leisure trip
- • People with friends
- • Queen Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Furniture abit old
Convenient. Walking distance to Niagara Falls. Staff were helpful when we ask for information
Stayed in May 2024
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Reviewed: 13 May 2024
Louise
Canada14 reviews5.0“Pleasent and close to everything pool good temp.”- • Leisure trip
- • Couple
- • Queen Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Old needs update
Location great
Stayed in May 2024
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Reviewed: 6 May 2024
Bill
Canada3 reviews1 helpful vote7.0Good- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 1 night
- • Submitted via mobile
Outdated/rundown a bit. Had ants in our room
Price and location were great
Stayed in May 2024
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Reviewed: 30 April 2024
Lindsay
Canada1 review7.0Good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
No towels in pool area, some areas in room were dated/sub par. The sliding glass door was filthy, some repairs or modifications incomplete (e.g. holes not filled in where screws had been removed), base heaters appeared rusty/dirty).
Proximity to falls, breakfast and staff were great.
Stayed in April 2024
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Reviewed: 17 April 2024
Sara-lee
Canada1 review7.0Good- • Leisure trip
- • People with friends
- • Queen Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Slightly outdated and needs some work
The staff were very friendly, the indoor pool and jacuzzi.
Stayed in April 2024
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Reviewed: 12 April 2024
Ali
Canada10 reviews7.0“Not too good”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Asked for extra pillow and blanket They couldn't get us extra blankets and pillow
No extra time was given for check out
Stayed in April 2024
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Reviewed: 12 April 2024
Borden
Canada4 reviews7.0“we will try to return and have more memories”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
trying to walk that hill after already being tired and we saw a lady who had unfortunately fell which was very upsetting and disturbing to see.
had a nice stay with my family and we were able to find the hotel easily and the place was busy and we liked the catwalk - walking bridge
Stayed in March 2024
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Reviewed: 8 April 2024
Steven
United States1 review6.0“Really only good for a bed and a shower and a low water pressure one at that”- • Leisure trip
- • Couple
- • Double Room with River View
- • Stayed 2 nights
- • Submitted via mobile
Dirty, like no one swept the floor, weird pillows and WAY too firm of a mattress. Staff seemed nothing but annoyed anytime I asked them for anything, only gave one set of towels for a two person room for two nights and when asked for more got one more shower towel and had to beg for toilet paper even though the room had less that half a roll. All in all needed to be way cleaner, parking situation needs to be better, we actually had to move our car way earlier than expected because even though we checked out on the third day our parking pass did not cover that day and was told we'd be ticketed if I was in the lot on that day.
Breakfast was good enough, not great but free so fine. Great location, walked every where
Stayed in April 2024
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Reviewed: 7 April 2024
Carisse
Canada1 review5.0“Good for the money in the area would stay again for the price”- • Leisure trip
- • Couple
- • Queen Room
- • Stayed 1 night
- • Submitted via mobile
Elevator was crazy made crazy sounds and jolts moved like crazy
Bed was comfy nice pool and tub little dirty though definitely old and falling apart nice staff very fair
Stayed in April 2024
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Reviewed: 5 April 2024
Alana
Canada6 reviews6.0“Everything was ok but not spectacular. Breakfast was basic but did the job. Room was dated but beds were comfortable.”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
Dated but clean. Had to keep the blinds closed because everyone could look in our first floor motel room. Wish they had sheers on the windows so we could still let in light.
Close to everything. Breakfast was basic but did the job.
Stayed in April 2024
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Reviewed: 5 April 2024
#funfunfun
United States5 reviews1 helpful vote5.0Passable- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 4 nights
- • Submitted via mobile
They don't have eggs and sausages on weekdays, which are not written on the website. They said breakfast included hot and cold but during weekdays it's only bread, waffles, and cereals. Staff are not too friendly when asked.
I like the location that it is closer to attractions, but the rooms are old, cabinets and drawers were damaged and unable to use.
Stayed in April 2024
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Reviewed: 3 April 2024
Monica
Canada3 reviews6.0“Pool was nice staff not so much”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
The room wasnt clean the cups were dirty and found random things in the room Also the desk clerk was very rude and nasty and we got locked out of room on second day The man at the desk told me to shut up and listen to him and was very very rude
The pool was nice and the spa and we were right beside it so that was nice
Stayed in April 2024
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Reviewed: 2 April 2024
Antal
Canada16 reviews6.0“We found bed bugs”- • Leisure trip
- • Couple
- • King Room - Higher Floor
- • Stayed 1 night
The room was nice but we found that there was bed bugs
Stayed in March 2024
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Reviewed: 31 March 2024
Robin
Canada1 review6.0Pleasant- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 2 nights
There were bird's chirping in early morning. Think they are nested in heat unit and very annoying first thing in morning. Also there were sounds like blasting steam like boiling water or something. That also happened early morning!! I also booked thru booking.co was under the impression I booked a Superior King rom with fireplace and not at allwhat I got. Room was pretty outdated like chairs/desk/floor all scratched etc. All in all was not happy with room.
We have been to this location several times and always liked what we got!! Just a little disappointed this time. It's a very nice location and property is well taken care of for sure. Staff is very friendly and helpful.
Stayed in March 2024
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Reviewed: 25 March 2024
Charles
Canada1 review7.0“We enjoyed our visit an would return. Thank you.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 3 nights
Overall cleanliness could use some improvement....hallway carpets dirty each day.
Great view...parking was a challenge with having a pick up truck but it worked out good....great breakfast.
Stayed in March 2024
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Reviewed: 24 March 2024
Toni
Canada5 reviews5.0Passable- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Parking
Beds uncomfortable and the pillows were
Stayed in March 2024
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Reviewed: 12 March 2024
Sarah
Canada5 reviews1 helpful vote7.0“Would stay again”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Although it worked, the toilet in room didn’t flush properly, it took a very long time.
Was close to the venue we attended for a concert. The included breakfast was good. Daughter had fun in the pool.
Stayed in February 2024
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Reviewed: 4 March 2024
Rivait-walker
Canada1 review6.0Pleasant- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Base board heaters I didn't like. Because my children got burned from them a few times during our overnight stay.
Stayed in February 2024
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Reviewed: 29 February 2024
Gurdeep
Canada1 review1 helpful vote6.0“I enjoyed”- • Leisure trip
- • Couple
- • Queen Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
No bottle water was in rooms
Nice, free parking and nice breakfast
Stayed in February 2024
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