155 Byron Street, L0S 1J0 Niagara on the Lake, Canada
#9 of 14 hotels in Niagara on the Lake
Guests' ChoiceBased on 1032 hotel reviews
8.5Cleanliness
9.1
Comfort
9.0
Location
9.3
Facilities
8.7
Staff
9.1
Value for money
7.6
Free WiFi
9.1
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End of dialog contentReviewed: 13 May 2024
Alice
CanadaExcellent service and the accommodation was very welcoming
Stayed in May 2024
Reviewed: 13 May 2024
Simches
CanadaAmazing location, beautiful romantic ambience, had beautiful romantic hot night with a beautiful breakfast next morning.
Stayed in April 2024
Reviewed: 13 May 2024
Christo
CanadaNothing
The old world charm of the Hotel is amazing.
Stayed in May 2024
Reviewed: 12 May 2024
Alexandra
CanadaThe sauna didn’t seem to be working.
Location was perfect as it was just a 5 minute walk to the Shaw Festival theatre. We had the pool and hot tub all to ourselves!
Stayed in May 2024
Reviewed: 11 May 2024
Andrew
CanadaBeautiful place and friendly staff
Stayed in May 2024
Reviewed: 6 May 2024
Sarah
CanadaN/A We had an excellent stay
The staff were amazing: kind, helpful, and attentive
Stayed in May 2024
Reviewed: 3 May 2024
Smrke
CanadaAlmost no gluten free options suitable for celiacs in restaurants
Well kept property with good size rooms within walking distance of downtown niagara on the lake. Great amenities, friendly, helpful staff.
Stayed in April 2024
Reviewed: 27 April 2024
Souad
CanadaI forgot my phone charger there and when I contacted them to see if they found it in the room they said no they did not …..
The location was good and the staff was nice, the hotel was beautiful and the room was clean and comfortable
Stayed in March 2024
Reviewed: 25 April 2024
Elham
CanadaThe main problem is their internet, if you planning to work from hotel better not to chose this one. We called the IT person but still is very bad it is connected and then disconnected after 2 min.
The location is very good and clean room and friendly staff
Stayed in April 2024
Reviewed: 24 April 2024
Bonnie
United StatesLocation. Food. Room.
Stayed in April 2024
Reviewed: 13 April 2024
Eddie
CanadaCant say anything
The service was amazing
Stayed in April 2024
Reviewed: 12 April 2024
Doug
CanadaBath plug was missing (although housekeeping and maintenance responded quickly to our request for a replacement) Vegetarian options in the restaurant and bar were rather limited and unimaginative. We were charged $150 more than the amount shown on the bill. This wasn’t obvious at checkout as I agreed to have the receipt emailed to me instead of being printed. When I noticed the additional amount on my bank statement the next day and called, it was explained that the $150 was a security deposit and would be refunded within 5 business days. I thought this could have been handled more transparently.
Staff were friendly and accommodating.
Stayed in April 2024
Reviewed: 8 April 2024
Mackenzie
United StatesN/A
I loved getting roses on my pillow each morning and the dining experience was top notch. I also enjoyed how well maintained the pool area was!
Stayed in April 2024
Reviewed: 2 April 2024
Andrew
CanadaPossibly some lounge entertainment
Great location with short walk to town or waterfront. Ample sized king room with fireplace. Staff very friendly and helpful.
Stayed in March 2024
Reviewed: 1 April 2024
Orlando
CanadaNot the best beer selection - but to be fair that wasn't why we booked there. There are plenty of nice pubs in the area.
Very friendly and accommodating staff. Excellent food. The staff were aware that we were there for my wife's birthday and they helped to make it special.
Stayed in March 2024
Reviewed: 1 April 2024
Angela
CanadaThe location is perfect just off the main road. So very quiet and close to the marina so nice views from the restaurant Both restaurants were great service and food
Stayed in March 2024
Reviewed: 1 April 2024
Irina
CanadaNoisy AC
Good property, nice staff, good location
Stayed in March 2024
Reviewed: 28 March 2024
James
CanadaThe heating unit on the wall was quite noisy
The location was excellent. We didn't have breakfast
Stayed in March 2024
Reviewed: 25 March 2024
Esther
Canadathe restaurant and bar closed early.
very well maintained building.
Stayed in March 2024
Reviewed: 25 March 2024
David
United StatesHVAC was loud
Clean, nice staff
Stayed in March 2024
Reviewed: 21 March 2024
James
United StatesStayed at one of their other properties before
Stayed in March 2024
Reviewed: 17 March 2024
Marisa
CanadaThe lighting in the room was a little dim and the hearing unit was rather loud. Lol
The front desk was exceptional and secured a room on an upper floor with 2 queen beds for my daughter and myself. The Tiara restaurant for breakfast had a breathtaking view and servers who went above and beyond. The location is perfect within walking distance of the lake and the downtown area.
Stayed in March 2024
Reviewed: 12 March 2024
Rachel
CanadaThere was an incessant buzzing noise from the next room that we could hear from the bathroom ; we never asked whether it was an activity in the next room or an electrical short somewhere.
Breakfast was great and satisfying; loved having an all day warm flask of coffee and tea so I could stay in the room and have another cup when I wanted one.
Stayed in March 2024
Reviewed: 1 March 2024
David
United StatesThe food at the two in hotel restaurants, was not great and quantity of alcohol in the drinks was minimal.
Nice historical hotel, with plenty of art.
Stayed in February 2024
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