402 Queen Street, Ottawa, Ontario, K1R5A7 Ottawa, Canada
#44 of 56 hotels in Ottawa
Guests' ChoiceBased on 495 hotel reviews
7.8Cleanliness
8.6
Comfort
8.6
Location
8.7
Facilities
8.0
Staff
8.6
Value for money
7.7
Free WiFi
8.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 21 May 2024
Michelle
CanadaThe view was not very good. (looking out on an alley and directly across from apartment building balconies; very close). The bathroom lighting is not very good for the women travelling.... Good thing there were mirrors in the room too. :)
Staff were very friendly and attentive. The Porch restaurant in the lobby had excellent food, drinks and service. The rooms were very clean and the bathroom was large enough to move around and get ready.
Stayed in May 2024
Reviewed: 9 May 2024
James
United KingdomN/A
Location
Stayed in April 2024
Reviewed: 2 April 2024
Andy
CanadaWe love the location and how clean the hotel is. The rooms are very clean.
Stayed in March 2024
Reviewed: 1 April 2024
Myrna
CanadaThe parking space its to small
Very closed to the places that we went..
Stayed in March 2024
Reviewed: 1 April 2024
Myrna
CanadaIts just the parking very small
Close to the attractions that we visited
Stayed in March 2024
Reviewed: 2 January 2024
Ramy
CanadaParking spot was small and hard to maneuver. No smart tv. Food at restaurants was not very good and expensive.
Comfortable and clean.
Stayed in January 2024
Reviewed: 13 December 2023
Mehrdad
ItalyThe parking is very inconvenient and small and is not free. I believe the parking for this hotel should be free.
I liked the location which is very convenient in downtown. Rooms are clean and comfortable.
Stayed in December 2023
Reviewed: 19 November 2023
Merlita
CanadaLove it! Clean, affordable and walking distance to everything. I will definitely come back again.
Stayed in November 2023
Reviewed: 13 October 2023
F
Brazil. Comfy beds . Great location downtown . Microwave oven and fridge in the room
Stayed in October 2023
Reviewed: 10 October 2023
Razgar
CanadaThe underground parking
Location and service
Stayed in July 2023
Reviewed: 7 October 2023
Marian
CanadaIn ability to control the air conditioning fan. It was either on full or off. No option to lower fan speed/ volume.
Proximity to all things
Stayed in October 2023
Reviewed: 6 October 2023
Graham
United KingdomPoor breakfast not much left by 9.00 Small bedroom
Good location
Stayed in October 2023
Reviewed: 3 October 2023
Timothy
United KingdomRooms could do with a kettle
Great location
Stayed in September 2023
Reviewed: 11 September 2023
Cheramy
CanadaNo water or tootbrush that should be free when people stayat the hotels.
The location was great, it is nearby restaurants
Stayed in September 2023
Reviewed: 9 September 2023
Raymond
United StatesCleanliness location and newness of decor
The only criticism would be the fact that the bar and restaurant close so early
Stayed in September 2023
Reviewed: 1 September 2023
Williamnova
Colombiait didn't have a good option for breakfast.
Very nice hotel. No problems. All we see was in a good shape. Nice view of Ottawa. Parking at the hotel.
Stayed in August 2023
Reviewed: 21 August 2023
Ashley
CanadaReally comfortable rooms
It was very nice and new. Only downside, the elevators broke and we were on the 9th floor, but by morning, they were fixed.
Stayed in August 2023
Reviewed: 13 August 2023
Liming
CanadaIt is better to update bed cover
Clean room, clean washroom, comfortable bed
Stayed in August 2023
Reviewed: 10 August 2023
Simon
United KingdomVery comfy bed and clean modern bathroom
Stayed in August 2023
Reviewed: 2 August 2023
Simon
United KingdomN/A
Close to centre, great view!
Stayed in July 2023
Reviewed: 15 July 2023
Jaime
United StatesThe hotel has a secure parking garage.
Stayed in July 2023
Reviewed: 14 July 2023
Janice
CanadaI was very satisfied..no nothing major..
I liked the location as I was going to the Bluesfest and I could walk there and back..the room was on the small side but very clean and the bed was super comfortable…a suggestion would be to put some spoons and coffee creamer in the room for the coffee machine…I had only sugar and coffee pods..maybe some decaf pods as well. All in all it was quiet and comfy..the staff was also very friendly…I would use this hotel again.
Stayed in July 2023
Reviewed: 28 May 2023
Sekitoleko
ItalyThe Room looked a bit over crowded. The used to be alot of noise from outside due to either air heaters or cars or trucks. Provide kettles for making tea. The restaurant attendants need training especialy on how to make tea.
Stayed in May 2023
Reviewed: 14 March 2023
Rubaba
CanadaNo complains.
Our room was spacious and very clean. The beds were very comfortable and we got a very good room service. The staff were friendly and helpful. We came for an appointment at one of the embassies as well as for a school march break. The location of the hotel was in a walking distance from the embassy, very convenient. We walked to the Parliament building and several other touristic locations.
Stayed in March 2023
Lunenburg, Canada
California, USA
Newquay, UK
Šventoji, Lithuania
Mooloolaba, Australia
Port Charlotte, USA
Hoofddorp, Netherlands
Knysna, South Africa
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content