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Reviews of Riotel Matane 4 stars

250 Avenue de Phare Est, G4W 3N4 Matane, Canada

#8 of 10 hotels in Matane

Guests' Choice

Review score

Based on 169 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Location

    9.1

  • Facilities

    8.5

  • Staff

    8.9

  • Value for money

    8.0

  • Free WiFi

    8.5

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Showing 1 – 25

  • Reviewed: 20 April 2024

    7.0
    Not meeting the expectations for the cost
    • Leisure trip
    • Family with young children
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    The hotel was overbooked and my room was dirty. Results: I had to cancel my reservation because they had nothing else in the same range to offer to us. They tried giving us a room in a separate building, it was awful it looked like a cheap motel from 1970

    The staff was really nice

    Stayed in March 2024

  • Reviewed: 8 February 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Comfort King Room with City View
    • Stayed 1 night
    • Submitted via mobile

    Bottled water in the room

    Stayed in February 2024

  • Reviewed: 5 January 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Comfort King Room with City View
    • Stayed 1 night
    • Submitted via mobile

    Had no complaints.

    The room was perfect. We only stayed one night, but the pool looked very tempting Plenty of lighting, the shower was big and the force of the water was perfect. We certainly will return during the warmer months.

    Stayed in January 2024

  • Reviewed: 7 November 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Staff was helpful and the hotel was modern and clean.

    Stayed in October 2023

  • Reviewed: 6 October 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room with Partial Sea View
    • Stayed 1 night
    • Submitted via mobile

    None of the facilities in the gym worked. The price was quiet expensive considering a stay without breakfast.

    The staff was kind and helpful. The room was clean.

    Stayed in October 2023

  • Reviewed: 12 September 2023

    8.0
    We loved it: the views, the sounds and food were wonderful.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds with Sea View
    • Stayed 1 night

    Room is a bit dated. There was no A/C but the hotel provided a fan that we used which worked but I would not choose this hotel in a heat wave.

    The hotel has an extraordinary location right on the ocean. We slept with the sliding door open listening to pounding surf. It's truly a beach front property. Restaurant had great food and views.

    Stayed in September 2023

  • Reviewed: 3 September 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Dissatisfied there was no shampoo or conditioner or complimentary water in the room as well as wine glasses .. this is a must for the price we paid !!’

    Stayed in September 2023

  • Reviewed: 27 August 2023

    9.0
    Great hotel with a beautiful view of the ocean and great restaurant
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Excellent location, nice beach and pool. Great restaurant

    Stayed in August 2023

  • Reviewed: 8 August 2023

    8.0
    Close to everything. Walk on beach and views from hotel amazing. Staff #1
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night

    Prices could have been a bit cheaper for room and restaurant.

    The view of the water from the restaurant and having a restaurant on site was a plus. Having a pool indoors and outdoors was great. The room was close to everything and beds were comfy.

    Stayed in August 2023

  • Reviewed: 23 July 2023

    8.0
    Confortable
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    Location, restaurant, parking

    Stayed in July 2023

  • Reviewed: 22 July 2023

    9.0
    Great hotel by the sea
    • Leisure trip
    • Family with young children
    • Double Room with Partial Sea View
    • Stayed 1 night
    • Submitted via mobile

    Food was ok but not great at the restaurant and it’s on the pricy side for it.

    Incredibly well located by the river/sea. Sunsets are stunning. Facilities for families are great in the summer: two pools, sauna, tennis court, walk on the beach etc.

    Stayed in July 2023

  • Reviewed: 21 July 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room was humid, heat pump was stopping by itself.

    Pool and sauna, beside the sea!

    Stayed in July 2023

  • Reviewed: 19 July 2023

    8.0
    Nice place but needs to improve the cooling issue.
    • Leisure trip
    • Couple
    • Superior Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    The air conditioning wasn’t working in our room making it uncomfortably warm during day & humid at night. We had to leave our patio door open to keep it cool during the day & comfortable at night. When discussed with the front desk they didn’t have another room available. The next day we were told that the a/c wasn’t working on the entire floor & someone was coming to fix it that day. However it never worked the next day but the weather cooled down so it wasn’t an issue that evening.

    Great location, clean facilities, nice room with great view.

    Stayed in July 2023

  • Reviewed: 11 July 2023

    9.0
    Good enough. I would like to recommend it.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Need to add usb recharge equipment. The window is foggy, so the view is not as good as I thought.

    The location is convenient. And the staff are very nice. It should be noted that there is no USB charging port in the room. Luckily though, the staff on duty lent us a cube to plug in.

    Stayed in June 2023

  • Reviewed: 8 July 2023

    8.0
    Overall, the stay was lovely. Great location, super comfy beds, clean rooms, and friendly staff.
    • Leisure trip
    • Family with young children
    • Comfort Double Room
    • Stayed 2 nights

    This is a mix because it wasn't the hotel's fault. I loved that there were no carpets in the hall or rooms on the 1st floor where I was originally, but it meant that the screaming of the children running back and forth between rooms, and the parents yelling, was amplified. Maybe that section (1st floor) could be reserved for families so that they can freely do what these four families did without bothering people. Also, the person who switched rooms for me did so, but made it clear she wasn't happy. Either say you can't switch rooms or don't try to make the person feel guilty for asking. But at least she made the change.

    The water view upon entering the hotel was beautiful and welcoming. I also liked that the staff did not switch to English when they heard my terrible French. They let me muddle through and we figured out a way to understand each other. They also switched my room when four families arrived in rooms opposite me, propped their doors open, and proceeded to scream and yell between the rooms. After one hour, I couldn't take the constant screaming and yelling so went to the front desk and asked for a room on a different floor. I was happy that they agreed to move me. The room they moved me to was lovely. It wasn't big but had everything laid out perfectly. A table, a desk, a small closet, super comfy bed, fridge, counter space in the bathroom...etc. It was a really lovely room.

    Stayed in July 2023

  • Reviewed: 14 May 2023

    9.0
    aangenaam verrast in Matane
    • Leisure trip
    • Couple
    • Comfort Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    i am 2 mtrs so the bed was short fir me and I found the bathroom too small

    the rooms were new and spacious

    Stayed in May 2023

  • Reviewed: 20 March 2023

    9.0
    Good expérience
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds with City View
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Gym and pool

    Stayed in March 2023

  • Reviewed: 1 February 2023

    7.0
    It was great except for the lack of communication regarding the pool and hot tub
    • Leisure trip
    • Couple
    • Superior Room with Sea View
    • Stayed 1 night

    The pool and hot tub were closed. There was no mention of it on their website, the booking website or when we were checking in. WE have stayed there 4 times before and always use the hot tub and was expecting to use them again only to be disappointed!

    View and dinner

    Stayed in January 2023

  • Reviewed: 3 January 2023

    9.0
    It was awesome will return cause staff is attentive to demands but should include breakfast for two.
    • Leisure trip
    • Family with young children
    • Double Room with Partial Sea View
    • Stayed 1 night
    • Submitted via mobile

    Liked less was that breakfast was not included and no water bottles in the mini fridge to make coffee. should have a big bath rug for shower.

    Welcoming, spacious, location, the bathrobes.

    Stayed in December 2022

  • Reviewed: 31 December 2022

    9.0
    It did the job for only sleeping
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds with Sea View
    • Stayed 1 night
    • Submitted via mobile

    vaccuming of room was lacking and dusty at places. A little small for 4 ppl room

    convenient located, staff friendly

    Stayed in December 2022

  • Reviewed: 29 October 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Partial Sea View
    • Stayed 1 night
    • Submitted via mobile

    I forget to ask for double king bed I had one king bed and one double bed for family of 4.

    Everything is clean easy access.

    Stayed in October 2022

  • Reviewed: 15 October 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    Good restaurant, great room.

    Very nice hotel. Looks and feels new. Good location, close to the ferry dock. Good restaurant on site.

    Stayed in October 2022

  • Reviewed: 15 September 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Comfort King Room with City View
    • Stayed 2 nights

    The bathroom was so small that we couldn't even both bee in it at the same time. If you are on the toilet the door cannot be opened cause your knees touch it. There were long blond hair on the bed, neither me or my partner have blond hair. there were some kind of burnt mark on the wall (little weird dots of burnt). The remote for the tv wasn't working either. It's not that we had an unpleasent stay, it's just that the room wasn't all that great in term of salubrity and didn't meet our expectations. Everythings else was great.

    The bed was very comfy, the restaurent was excellent and the staff was really friendly. The pool was a really nice size and the bathrobe were some of the comfiest ii tried on.

    Stayed in September 2022

  • Reviewed: 27 August 2022

    8.0
    Good for a stopover at Matane.
    • Leisure trip
    • Couple
    • Double Room with Partial Sea View
    • Stayed 1 night

    We asked whether we would get dinner in the hotel when arriving from the ferry (20.30 - 20.45). The answer was that the kitchen would close at 20.30, so we did not take the risk. Having arrived at the hotel, we were told that having dinner was no problem, the information was seemingly wrong, to the disadvantage of all parties involved.

    Nice modern hotel, large room, well equipped. Nice restaurant with river view. Nice location, space to park the car.

    Stayed in August 2022

Showing 1 – 25

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