250 Avenue de Phare Est, G4W 3N4 Matane, Canada
#8 of 10 hotels in Matane
Guests' ChoiceBased on 173 hotel reviews
8.4Cleanliness
8.9
Comfort
8.9
Location
9.1
Facilities
8.5
Staff
8.9
Value for money
8.0
Free WiFi
8.5
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End of dialog contentReviewed: 18 May 2024
Viola
CanadaI loved the building and the view of the water but being on the ground floor the large cement blocks are not eye pleasing. Understand why they are there but maybe plant some bushes to hide them.
Nice bright room very clean
Stayed in May 2024
Reviewed: 17 May 2024
Keith
CanadaThe restaurant was only so-so. We ate there for dinner and breakfast neither meal was exceptional.
We had a room with a balcony overlooking the ocean. The sound of the water is always so relaxing.
Stayed in May 2024
Reviewed: 16 May 2024
Bruno
CanadaThe balcony with the view is worth it!
Stayed in May 2024
Reviewed: 20 April 2024
Cassy
CanadaThe hotel was overbooked and my room was dirty. Results: I had to cancel my reservation because they had nothing else in the same range to offer to us. They tried giving us a room in a separate building, it was awful it looked like a cheap motel from 1970
The staff was really nice
Stayed in March 2024
Reviewed: 8 February 2024
Marshall
CanadaBottled water in the room
Stayed in February 2024
Reviewed: 5 January 2024
Carol
CanadaHad no complaints.
The room was perfect. We only stayed one night, but the pool looked very tempting Plenty of lighting, the shower was big and the force of the water was perfect. We certainly will return during the warmer months.
Stayed in January 2024
Reviewed: 7 November 2023
Lloyd
United StatesStaff was helpful and the hotel was modern and clean.
Stayed in October 2023
Reviewed: 6 October 2023
Nimrod
IsraelNone of the facilities in the gym worked. The price was quiet expensive considering a stay without breakfast.
The staff was kind and helpful. The room was clean.
Stayed in October 2023
Reviewed: 12 September 2023
Karl
United StatesRoom is a bit dated. There was no A/C but the hotel provided a fan that we used which worked but I would not choose this hotel in a heat wave.
The hotel has an extraordinary location right on the ocean. We slept with the sliding door open listening to pounding surf. It's truly a beach front property. Restaurant had great food and views.
Stayed in September 2023
Reviewed: 3 September 2023
Lynn
CanadaDissatisfied there was no shampoo or conditioner or complimentary water in the room as well as wine glasses .. this is a must for the price we paid !!’
Stayed in September 2023
Reviewed: 27 August 2023
Faezeh
CanadaNothing
Excellent location, nice beach and pool. Great restaurant
Stayed in August 2023
Reviewed: 8 August 2023
Rosemary
CanadaPrices could have been a bit cheaper for room and restaurant.
The view of the water from the restaurant and having a restaurant on site was a plus. Having a pool indoors and outdoors was great. The room was close to everything and beds were comfy.
Stayed in August 2023
Reviewed: 23 July 2023
Masaki
CanadaLocation, restaurant, parking
Stayed in July 2023
Reviewed: 22 July 2023
Annie
CanadaFood was ok but not great at the restaurant and it’s on the pricy side for it.
Incredibly well located by the river/sea. Sunsets are stunning. Facilities for families are great in the summer: two pools, sauna, tennis court, walk on the beach etc.
Stayed in July 2023
Reviewed: 21 July 2023
Michel
CanadaRoom was humid, heat pump was stopping by itself.
Pool and sauna, beside the sea!
Stayed in July 2023
Reviewed: 19 July 2023
Jeannine
United StatesThe air conditioning wasn’t working in our room making it uncomfortably warm during day & humid at night. We had to leave our patio door open to keep it cool during the day & comfortable at night. When discussed with the front desk they didn’t have another room available. The next day we were told that the a/c wasn’t working on the entire floor & someone was coming to fix it that day. However it never worked the next day but the weather cooled down so it wasn’t an issue that evening.
Great location, clean facilities, nice room with great view.
Stayed in July 2023
Reviewed: 11 July 2023
Chen
CanadaNeed to add usb recharge equipment. The window is foggy, so the view is not as good as I thought.
The location is convenient. And the staff are very nice. It should be noted that there is no USB charging port in the room. Luckily though, the staff on duty lent us a cube to plug in.
Stayed in June 2023
Reviewed: 8 July 2023
Julie
CanadaThis is a mix because it wasn't the hotel's fault. I loved that there were no carpets in the hall or rooms on the 1st floor where I was originally, but it meant that the screaming of the children running back and forth between rooms, and the parents yelling, was amplified. Maybe that section (1st floor) could be reserved for families so that they can freely do what these four families did without bothering people. Also, the person who switched rooms for me did so, but made it clear she wasn't happy. Either say you can't switch rooms or don't try to make the person feel guilty for asking. But at least she made the change.
The water view upon entering the hotel was beautiful and welcoming. I also liked that the staff did not switch to English when they heard my terrible French. They let me muddle through and we figured out a way to understand each other. They also switched my room when four families arrived in rooms opposite me, propped their doors open, and proceeded to scream and yell between the rooms. After one hour, I couldn't take the constant screaming and yelling so went to the front desk and asked for a room on a different floor. I was happy that they agreed to move me. The room they moved me to was lovely. It wasn't big but had everything laid out perfectly. A table, a desk, a small closet, super comfy bed, fridge, counter space in the bathroom...etc. It was a really lovely room.
Stayed in July 2023
Reviewed: 14 May 2023
Jurriaan
Netherlandsi am 2 mtrs so the bed was short fir me and I found the bathroom too small
the rooms were new and spacious
Stayed in May 2023
Reviewed: 20 March 2023
Melanie
CanadaNothing
Gym and pool
Stayed in March 2023
Reviewed: 1 February 2023
Reehl
United StatesThe pool and hot tub were closed. There was no mention of it on their website, the booking website or when we were checking in. WE have stayed there 4 times before and always use the hot tub and was expecting to use them again only to be disappointed!
View and dinner
Stayed in January 2023
Reviewed: 3 January 2023
Millie
CanadaLiked less was that breakfast was not included and no water bottles in the mini fridge to make coffee. should have a big bath rug for shower.
Welcoming, spacious, location, the bathrobes.
Stayed in December 2022
Reviewed: 31 December 2022
Buchanan
Canadavaccuming of room was lacking and dusty at places. A little small for 4 ppl room
convenient located, staff friendly
Stayed in December 2022
Reviewed: 29 October 2022
John
CanadaI forget to ask for double king bed I had one king bed and one double bed for family of 4.
Everything is clean easy access.
Stayed in October 2022
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