459 Banff Avenue, T1L 1B4 Banff, Canada
#33 of 50 hotels in Banff
Guests' ChoiceBased on 962 hotel reviews
8.1Cleanliness
8.7
Comfort
8.7
Location
8.7
Facilities
8.3
Staff
8.7
Value for money
7.6
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 19 May 2024
Harold
United StatesNothing
Close to downtown.
Stayed in May 2024
Reviewed: 3 May 2024
Kelly
CanadaExcellent breakfast loved the steam room and easy to walk downtown
Stayed in May 2024
Reviewed: 22 April 2024
Ted
CanadaNeeded better lighting for reading and another comfy chair
Stayed in April 2024
Reviewed: 11 April 2024
Jocelyn
CanadaIt took quite a long time to get any hot water, however we realized this was probably because there weren't many people in the hotel . A few extras in the room could really make a difference - such as extra towels, pillows, and a better coffee maker, but the hotel staff brought things we needed, if we asked. They were great!.
All the meals were excellent! The staff was very attentive and the hotel was nice and quiet. The rooms were clean, and the bed was very comfy.
Stayed in April 2024
Reviewed: 2 April 2024
Chantel
CanadaLack of parking availability and/or a charge to park in their underground parking.
The location was great.
Stayed in February 2024
Reviewed: 28 March 2024
Jose
CanadaEverything
Stayed in March 2024
Reviewed: 25 March 2024
Jan
CanadaTERIBLE BRAEKFAST AND EXPENCIVE NO SMALL BREAKFAST NO BAR
NOTHING WE USE ONLY ONES
Stayed in February 2024
Reviewed: 18 March 2024
Jonah
CanadaRoom service 3 days no changing of garbages
Quiet place luxurious
Stayed in March 2024
Reviewed: 18 March 2024
Sarah
New ZealandRoom was set up for 2 people when it was booked for 3
Location and facilities
Stayed in March 2024
Reviewed: 17 March 2024
Angus
CanadaThe hotel was a bit older than I had expected. I didn't realize parking was not included. I didn't want to pay an extra $20+ for parking so I had to park outside on the street (around the corner from the hotel.) Parking was close and easy to find, however. Street parking in this part of the town is free. Fortunately it wasn't very cold so parking outside was not an issue.
The location was great. The room was a good size and the bathroom was very spacious. Chili's is right next door. The walk down Banff Avenue into town is nice.
Stayed in February 2024
Reviewed: 15 March 2024
James
United StatesI reserved and paid for the room through Booking.com. The lodge charged my credit card for the full amount of the room upon departure. I'm in process of disputing the charge and as you might imagine, I'm not happy about it.
The lodge is well situated within walking distance of downtown. It's obvious that it's an older property but it is well maintained and clean.
Stayed in March 2024
Reviewed: 12 March 2024
Billo
CanadaParking was 20$ on top of the room charge.
The hotel room was spacious and clean and the bed was very comfortable. The hotel was quiet and we enjoyed it very much. We disliked paying 20$ for parking and the hairdryer did not work. We would stay again.
Stayed in March 2024
Reviewed: 7 March 2024
Vishal
United KingdomNo access to a microwave in the room
breakfast was good and filling
Stayed in March 2024
Reviewed: 5 March 2024
Brandi
United StatesParking is a bit pricey (if driving)
Beautiful, super clean and cozy, friendly staff. Bus stop right next door was very convenient
Stayed in March 2024
Reviewed: 4 March 2024
Glenn
United StatesNothing. It was a fair price and a nice hotel.
It was comfortable and quiet.
Stayed in February 2024
Reviewed: 26 February 2024
Keri
United StatesThe food was good and the room was nice with a gas fireplace. We used the fireplace every night. The lodge was in a great location as well. I will go back again.
Stayed in February 2024
Reviewed: 25 February 2024
Mitchell
United KingdomThe hotel is slightly dated but that is only a minor point.
Very friendly and helpful staff, hot tub was an added bonus. 15 minute walk to the main shops, restaurants and bars in Banff
Stayed in February 2024
Reviewed: 24 February 2024
Derek
CanadaHotel doesn’t use fitted sheets, when we accidentally pulled the bottom sheet up at midnight going to bed there was blood on the mattress protector. The hotel immediately had someone come up and change it. But still gross.
Location
Stayed in February 2024
Reviewed: 22 February 2024
Kathy
CanadaDated and pool was cold.
Friendly staff. Good Location
Stayed in February 2024
Reviewed: 22 February 2024
David
Czech RepublicSome parts of the hotel seem old, but nothing to worry about.
Rooms are large, we got the room with a fireplace, which was great! The hotel is authentic and “fits” in the town. Location is fine, 10 minutes walking to the center. The pools are nice and clean.
Stayed in February 2024
Reviewed: 20 February 2024
Jane
United KingdomNothing
Location - just out side the hubub but near enough to walk Spa facilities were great as was the parking The bed was the comfiest I’ve ever slept in
Stayed in February 2024
Reviewed: 19 February 2024
Janet
CanadaVery quiet at night , easy walk to restaurants , shopping, underground parking with cleaning of the front windshield every night . ( huge plus on snowy winter days) , large hot tub pool area, very comfy beds, bathroom spotless with separate tub toilet area so someone can still use a sink and mirror to get ready
Stayed in February 2024
Reviewed: 17 February 2024
Ellen
United StatesThe rooms were nice, spacious, and very comfortable. The onsite ski storage was also really helpful, and we made good use of the hot tub after skiing all day!
Stayed in January 2024
Reviewed: 4 February 2024
Ross
United KingdomRestaurant/food not great Room service variable and poor at times (eg dirty towels left in rooms )
Large rooms well equipped. Good hot pool
Stayed in January 2024
Bruges, Belgium
Roseville, USA
San Clemente, USA
Naperville, USA
Sao Paulo, Brazil
Beaminster, UK
Bandung, Indonesia
Sao Paulo, Brazil
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content