AC didn’t work, room too warm. Outside of the hotel didn’t match the inside. Actually was concerned before I entered

Nice inside

Stayed in May 2024

The two rooms on 4th floor had a slight odour to them otherwise all clean and comfortable.

Great standard of service from all the team.

Stayed in April 2024

It was just missing more staff, it’s a very big place and no one around to ask questions.

The hotel is very nice. The rooms are great. Beds and pillows are perfect! Food is very good. Convient to have Starbucks in the lobby.

Stayed in February 2024

I have nothing bad to say. My travel needs are basic, and this facility met and exceeded my expectations. Not a fan of Starbucks but I did notice it was quite busy. So even it must be good.

Clean facility, with smiling friendly staff. Room was very clean and crisp. Lots of parking, easy place to find. Close to many restaurants, but the luncheon provided by in house catering was well done. Good value for the money spent

Stayed in February 2024

poor views from windows ( overlooks roofs of surrounding buildings ) even from my corner suite room service food is overpriced parking spaces are tight

location .. comfortable bed and bathroom , good mattress good cleaning service

Stayed in January 2024

Pool and hot tub closed

Value, cleanliness

Stayed in January 2024

Shower head doesn't work in #401

Stayed in December 2023

No microwave, fridge not working well, and room temperature was too warm at night (24 degrees), temperature control inside the room was not functioning.

Convenient location, free parking, nearby shops and restaurants.

Stayed in December 2023

The women’s washrooms toilets in the lobby were not clean.

The rooms were clean and well laid out. There was room to move around.

Stayed in December 2023

Staff not too friendly

Good location

Stayed in October 2023

Like any hotel, the price can jump around a lot!

The Hotel staff is what truly stand out at this place. front desk, cleaning, restaurant. All so pleasant and always accommodating. I also really appreciate the parking structure. Not having to leave my vehicle out in the often nasty Ontario weather is a real nice bonus.

Stayed in September 2023

Location is perfect

Stayed in October 2023

east indian cuisine was missing

not much variety

Stayed in August 2023

They didn’t have all wines available.

Services, food & staff.

Stayed in October 2023

The beds and bedding

Stayed in October 2023

No

Location is good， Big room space Comfortable beds Clean bathroom Clean room

Stayed in October 2023

A bit of dirt under the sofa

The size of the room was perfect

Stayed in October 2023

As a European, I have trouble with Canadian food, which is not the hotel's fault. Especially the lack of fresh fruit (except for the standardized hard melon cubes) and vegetables as well as the huge amount of salt, sugar and artificial flavors were troublesome for someone who mostly eats fresh and organic food at home.

I liked the friendliness of the staff. The hotel was very clean and nicely decorated. When we asked for a second chair late in the evening, it was delivered instantly. The waiter Anton made everyone in the restaurant feel special and welcome.

Stayed in September 2023

The fact that you could ask for and get hand towels but not face towels at the same time. Then housekeeping never came around to provide those face towels. My husband had to go down to the front desk to ask for them to be brought up to our room. When that didn't happen my husband had to go down to the front desk for a second time and waited right then and there until they gave it to him. This makes you wonder why you're being charged a daily $10 Amenity Fee and what that's actually supposed to cover. Re: checking-in. Knowing that the parking lot out front was full and that we would have to use the underground one around the corner, it would have been helpful for the front-desk to have pointed out that there was an elevator from inside the parking garage that would connect into the hotel. While the signage exists, it is not visible from all parts of the garage.

Good location. Clean.

Stayed in August 2023

garbage left in the corner beside the sofa bed. ran out toilet paper with no refill

amenities were great. great room size in the premium king bedroom with sofa

Stayed in August 2023

Hotel caters to sports teams so it was a busy lobby with parents-and kids who were just hanging out when we checked in, very loud. We were able to get a room on another floor and it was very sound proof. No parking in front as it is a busy mall but private parking in the back, safe for your vehicle.

Good location, restaurants in area, there is an upgraded tower and an older one, we stayed in older one and it was good, clean, did not feel dated. Starbucks in lobby. Staff friendly and accommodating. Indoor Pool was working too,

Stayed in August 2023

I feel the price is too high for a one night stay - just because it’s the summer? Not worth $400

Dinner was good at the restaurant. (Not a great location for it as it’s set too far back)

Stayed in August 2023

It’s quite large!

Staff and main floor layout for convenience

Stayed in June 2023

Parking was too tight and sometimes it's filled up with cars not able to find parking. The tightness of the parking spaces caused my car to be scratched.

Good location, spacious reception, and neat rooms and facilities.

Stayed in August 2023