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Reviews of Sandman Hotel & Suites Kelowna 3 stars

2130 Harvey Avenue, V1Y 6G8 Kelowna, Canada

#29 of 31 hotels in Kelowna

Guests' Choice

Review score

Based on 837 hotel reviews

6.3

Score breakdown

  • Cleanliness

    7.0

  • Comfort

    7.1

  • Location

    8.1

  • Facilities

    6.6

  • Staff

    7.8

  • Value for money

    6.5

  • Free WiFi

    7.9

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Showing 76 – 100

  • Reviewed: 11 August 2022

    5.0
    it was ok but would double check on room before booking
    • Business trip
    • Solo traveller
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    no shower curtain or cream/sugar for in room coffee

    availability and amenities

    Stayed in August 2022

  • Reviewed: 10 August 2022

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    I wish the rate comes with complimentary breakfast at least coz its quite expensive.

    Location is perfect!

    Stayed in August 2022

  • Reviewed: 9 August 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Need to upgrade the AIRCONDITION because it’s so noisy. The room smells musty.

    The location is good.

    Stayed in August 2022

  • Reviewed: 7 August 2022

    7.0
    see above comments
    • Leisure trip
    • Family with young children
    • Deluxe King Suite
    • Stayed 4 nights
    • Submitted via mobile

    property is old and in need of a refresh

    location

    Stayed in August 2022

  • Reviewed: 6 August 2022

    6.0
    It was okay
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    No hand towels or bath towels in the room, towel rack and toilet paper holder falling off the wall, very loud a/c unit, chair in room dirty. Hotel as a whole felt a bit rundown and could use some TLC. One key card didn’t work.

    Decent location, easy and free parking, friendly staff

    Stayed in August 2022

  • Reviewed: 5 August 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The room was overpriced for what we got. The outside and inside of building requires updating. The bathroom had random bottles of shampoo and conditioner and the shower curtain was old, and stained. Did not feel it was the worth the money we paid.

    It was close to shopping.

    Stayed in July 2022

  • Reviewed: 3 August 2022

    7.0
    Good value for a one night stay for a medical appointment.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Poor lighting in the room, no bedside lamps, very noisy A/C.

    Food at Dennys was great. Value good. Staff helpful. Room older but some updates and it was clean.

    Stayed in August 2022

  • Reviewed: 2 August 2022

    7.0
    while the hotel was showing it's age the room was fine for our stay and the staff were super helpful
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    the air conditioner was very noisy, but adequate . the door did not shut properly because the strike plate was loose.

    The room was clean and the staff was really polite and helpful.we arrived early and the front desk check-in got us in thankfully.

    Stayed in July 2022

  • Reviewed: 2 August 2022

    6.0
    Convenient location and pleasant stay
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Couldn't get access to the exercise room and the air conditioning was pretty loud.

    Good location and staff were friendly.

    Stayed in August 2022

  • Reviewed: 2 August 2022

    5.0
    meh
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    pool was absolutely filthy.

    there was a Denny’s there.

    Stayed in August 2022

  • Reviewed: 1 August 2022

    5.0
    Passable
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    Our door was jammed and we had to use force to open it. The light fixtures looked like they were going to fall off. The bed was worn out and probably the worst quality pillow I’ve ever used in my life.

    Room was clean and smelled fresh. The ac was working great and was a blessing in the heat wave

    Stayed in July 2022

  • Reviewed: 31 July 2022

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Air conditioner was bad

    Not included

    Stayed in July 2022

  • Reviewed: 28 July 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights

    Booked a "Standard King room" through booking.com & stated the room will be equipped with microwave. However it was not equipped upon check-in. Made an inquiry about the mircrowave. The staff mentioned have to upgrade the room by paying extra !, which I declined Don't know who to blame, was it a mistake made by the booking.com or the hotel management ?

    A very clean washroom.

    Stayed in July 2022

  • Reviewed: 25 July 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The price we paid for the room, the pillows were hard and not enough of them

    I like that everything around was within walking distance!

    Stayed in July 2022

  • Reviewed: 25 July 2022

    6.0
    Pleasant and adequate for one night
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Tired room furniture, missing light fixture with hole in ceiling. Very noisy air conditioner

    Convenient location, comfy beds, fast check in.

    Stayed in July 2022

  • Reviewed: 24 July 2022

    7.0
    we really enjoyed are stay just a little disappointed in a few things.
    • Leisure trip
    • Couple
    • Deluxe King Suite
    • Stayed 2 nights
    • Submitted via mobile

    well patio furniture was broken. kitchen was missing things.

    the staff. the room. pool.

    Stayed in July 2022

  • Reviewed: 15 July 2022

    6.0
    Ok
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Dark room with no window towards outside.

    Stayed in July 2022

  • Reviewed: 8 July 2022

    5.0
    It was so so not great
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Did not like your bathroom area

    I did not like your narrow rooms

    Stayed in July 2022

  • Reviewed: 28 June 2022

    7.0
    It was fine.
    • Leisure trip
    • Group
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    Toilet paper was super ruff, hot water was out for a bit, there was a fire alarm that the staff just ignored, very hard to access lobby from room, TV very small and hard to use.

    Comfortable bed, clean, good pool.

    Stayed in June 2022

  • Reviewed: 21 June 2022

    5.0
    Older bldg needs updating
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    In the older, original bldg, the furnishings in the room, were rather shabby. Dents in everything, chunks missing, drawers broken, shower curtain shredded. I got lost in that confusing bldg! Need better signage in the common areas, pls. For the cost - not great.

    Everyone who works there seems to really enjoy it!

    Stayed in June 2022

  • Reviewed: 12 June 2022

    6.0
    It was ok
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    The building needs repairs

    Stayed in June 2022

  • Reviewed: 9 June 2022

    5.0
    was alright for this trip, maybe alright for work, but wouldn’t book again myself.
    • Leisure trip
    • Couple
    • Deluxe King Suite
    • Stayed 4 nights
    • Submitted via mobile

    was surprised at the state of dis repair the room was in, multiple pieces of baseboards missing, tile shower grout cracking and falling apart, bathroom ceiling paint bubbling and cracking, bathtub spout leaked when turned on, over our 4 night stay we frequently found no hot water for showers (seemed they couldn’t keep up with demand at peak times)

    location was great, central to everything. was fairly clean and reasonably comfortable.

    Stayed in June 2022

  • Reviewed: 6 June 2022

    5.0
    It was ok
    • Leisure trip
    • Group
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    The staff could be more friendly and explain things better, makes a huge difference to the trip. Would have been nice for guest services to answer and bring my room towels when I needed them

    Tried calling guest services multiple times with no answer, the staff there weren’t the most pleasant when I called ahead of time and when I asked to pay on two cards they started acting extremely pissed off. As well they didn’t explain the damage deposit until I had to ask them why I was charged way more than I was supposed to

    Stayed in June 2022

  • Reviewed: 26 May 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Small room not suitable for 2 people fair

    N/a

    Stayed in May 2022

  • Reviewed: 17 May 2022

    7.0
    A pleasant stay that I would go back again
    • Leisure trip
    • Family with young children
    • Deluxe King Suite
    • Stayed 2 nights
    • Submitted via mobile

    Slippers, some regular toiletries supply not provided unless requested. Tiny bottle is shampoo not enough for 2 persons use. Found dead bug on the bed Dishware not very clean

    Everything is good, stay was too short to enjoy the facilities though. Really enjoyed the balcony and magnificent view from the room(tower side). Bed was comfortable like home; shower was strong like having a deep tissue massage.

    Stayed in May 2022

Showing 76 – 100

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