The decor was a little tired and there were renovations going on in the hotel whilst I was there. Water was off on two occasions which was rather inconvenient and annoying. I was given prior warning in one instance but not for the other. One lamp didn’t work in the bedroom, and dishwasher didn’t work. There was a washing machine but no detergent and no dryer.

The location was good with a lot of shops nearby and food eateries as well as supermarket. I liked being fully self contained with kitchen and cooking facilities, lounge and a balcony with terrific views to the water and the city. TV in lounge as well as in the bedroom.

Stayed in April 2024

First room smelled like cigarettes and really stunk. They changed rooms for us with no hassle.

Stayed in May 2024

Some furniture looked worn (e.g., kitchenette table). Bed did not seem to be Queen-sized, although advertised as such.

Price, cleanliness, service, & location.

Stayed in May 2024

First night hot water was out but fot fixed the next morning, I think room furniture need some upgrades and faucets need some upgrade.

Location is excellent close to the shops and markets a lot of restaurants close by.Staff is excellent very friendly. Amenities very good and well maintained. Great for families better than a hotel room.

Stayed in April 2024

Some noises pass through the walls, and how they handle emergencies. On my stay there was a big Fire situation but all they say at that time was stay outside of the building, the issue was middle of the night so many guests where no properly dressed so we end up waiting like 2 hours outside in the cold without knowing anything other than there was a fire thanks to the fire alarm.

The location is nice, close to the deck or the shops in downtown, have many restaurant close by and 2 supermarket one in front and another 1 block away, the room have a kitchen and even a washing machine. I didn't get any breakfast but they have a restaurant next to the lobby.

Stayed in April 2024

A relic of the 1970’s but with poor maintenance.

Comfortable bed, great location, good sized suites

Stayed in April 2024

It wasn’t the cleanest place.. The rooms and beds were small. Cramped. Old.

Not a lot. It wasn’t great.

Stayed in April 2024

There was a fire that required evacuation. We stood outside in the cold for well over an hour with no information about the emergency. I would think good customer service would keep the guests informed about the status.

The view was amazing. The kitchen was well equipped. I was surprised to see a washer/dryer in a closet.

Stayed in April 2024

Poor reception area and main entrance. Poor drop off and pick up area.

Staff very pleasant.

Stayed in April 2024

The size of the suite was as small as a matchbox. We paid around 300+ CAD per night to have the most tiny suite room to stay. The sofa was a single seater sofa! Where do you think the other person would sit ?

We booked ocean view room so the view from the balcony was breathtaking

Stayed in April 2024

the staff are irresponsible and not trained for people with disabilities. don't say hello when entering and never cleaned my room fully. i think there's a rodent problem too.

location and amenities and balcony

Stayed in April 2024

great location

Stayed in March 2024

The security deposit is a bit steep and considering I was travelling ate into my savings for my whole trip!

Location is great for everywhere I wanted to visit, English Bay , Gas Town and Canada Place. I had a newly refurbished suite which was trendy , slick and clean.

Stayed in March 2024

Cockroach jumped out the drawer

Good size rooms with great facilities for a self catering stay

Stayed in February 2024

It wasn't completely clean.

The customer service and how friendly they were.

Stayed in March 2024

Likely in conjunction with the recent renovations the window and door in the living room allowed a chilly draft when the wind came up.

The front desk provided exceptional service, all amenities were close by with a pharmacy across the street and a grocery store one block away as well as every type of restaurant within a one block radius. The room was newly renovated and while the door to the hallway allowed some noise to enter, once you were in the bedroom you couldn't hear a thing.

Stayed in March 2024

The floors in the room were a little dirty, but nothing too major. The hotel was undergoing some renovations so some amenities were closed while we were there. We were told they were going to be doing some work on our floor in the morning during our stay but we were not disturbed and the renovation work did not impact our stay significantly

Good sized suite for three people. The location was within walking distance of many restaurants and places to eat. The staff were very helpful and kind. Beds were comfortable and for the price it was a great place to spend a night in Vancouver.

Stayed in February 2024

Old and outdated furniture and kitchen

Very outdated room, kitchen was in poor shape ...not worth the outrageous price

Stayed in December 2023

The water for bath is not enough warm for 4 days.

We did not try sandman breakfast because it is not free.

Stayed in February 2024

I was in an unrenovated room and there were things that could have been repaired. The plug in the bathtub was lose, which didn't bother me because I only take showers. There were chips off the door in the bathroom, the closet door at the entrance was off it's tracks. The curtains in the bedroom were not long enough for the window, which looked odd and did not provide black-out. But these are minor things compared to everything that was fantastic and the rooms are getting renovated so I'm sure all these things will be tended to in time.

I love this hotel! It's convenient to have a full kitchen. The balcony was large and had a great view of city lights at night. The location was fantastic with many restaurants close by and Shoppers Drug Mart right across the street. All the staff, including the work men doing renovations, were very friendly and helpful. The room was immaculately cleaned, even though it was an unrenovated room. Having Moxie's attached to the hotel and providing room service was very convenient. I look forward to staying there again. Ask for a renovated room :)

Stayed in February 2024

construction was so annoying - was woken up in the morning by loud jack-hammering and banging

very spacious suite that is fully furnished.

Stayed in February 2024

There were quite a few bugs over the four days, random bits of food throughout cupboards and drawers/on chairs, as well as a dirty towel. Cleaning seems to be a low priority.

Stayed in February 2024

Hard to figure how to register

Didn't get any

Stayed in February 2024

There was an annoying continuous noise, day and night. I don't know if it was the ice machine outside in the hallway.

The room itself was very good.

Stayed in November 2023