188 University Avenue, M5H 0A3 Toronto, Canada
#13 of 114 hotels in Toronto
Guests' ChoiceBased on 151 hotel reviews
9.0Cleanliness
9.4
Comfort
9.4
Location
9.4
Facilities
9.2
Staff
9.3
Value for money
8.2
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End of dialog contentReviewed: 6 May 2024
Tihomir
Canadathere is nothing in particular that I didn't like
I liked the hotel service and the restaurant.
Stayed in March 2024
Reviewed: 1 May 2024
Mindyjg
United StatesEVERYTHING WAS PERFECT.
Stayed in March 2024
Reviewed: 16 November 2023
Daniel
United StatesNot applicable
As always staff are number one here. Always professional and friendly.
Stayed in November 2023
Reviewed: 2 October 2023
Kaiye
Canadait is too loud from the street at night time
very clean very friendly staff and nice environment
Stayed in October 2023
Reviewed: 2 October 2023
Boya
CanadaI hope the charging dock has built-in adapters for type C. Currently there’s only type A which is out of date :(.
Location, facilities.
Stayed in October 2023
Reviewed: 29 September 2023
Ayesha
CanadaNothing - everything was excellent
The staff - from front desk to valet to room service were exceptional. The room was elegant and beautifully designed with great amenities and details. Totally worth it.
Stayed in September 2023
Reviewed: 9 September 2023
Kathy
United KingdomI can’t think of anything.
The friendly staff, nothing was too much trouble. The hotel was meticulously clean and the food amazing.
Stayed in September 2023
Reviewed: 4 September 2023
M
CanadaI wish there was lighting & some type of awning for rain on the terrace in our room. That would have really stepped our room to another level! But that said, still an excellent room!
The staff were the most professional & warm/friendliest people- round-the-clock. Everything from our check-in, to turn-down, to when I lost my watch (they found it), late night Uber delivery, breakfast service... it was a great stay
Stayed in September 2023
Reviewed: 25 August 2023
Mo
United KingdomNil
Excellent customer service Lovely clean hotel Excellent facilities spa , pool and gym Location downtown perfect
Stayed in August 2023
Reviewed: 9 August 2023
Alex
Canadanothing in particular
Highly professional and respectful staff and receptions.
Stayed in August 2023
Reviewed: 6 July 2023
Charles
United StatesHigh price
Exceptional room with terrace. Good location with easy walk to train station. Staff was very attentive.
Stayed in June 2023
Reviewed: 30 June 2023
Daniel
United StatesDoesn't apply.
4th stay. It was as always a great stay. From the room, the food to the staff. The staff make this hotel the best.
Stayed in June 2023
Reviewed: 25 June 2023
Yu-wei
CanadaA few hiccups with notes being sent properly through booking.com to Shangri-La on the occasion of my visit, but nothing they could've done to remedy that. It might also be a weekday, but room service missed some requests after midnight, but it was completely understandable. Still had an amazing time staying here nevertheless!
I absolutely loved my time at Shangri-La Toronto! From the moment I arrived, the staff was incredibly welcoming and attentive to my every need, even late in the evening. The luxurious and immaculately clean rooms really stood out (it's as good as the pictures show!), and the stunning views of the city were simply breathtaking. We stayed in the premier view room and the view of the city was gorgeous! I can't recommend this hotel highly enough - it exceeded many of my expectations!
Stayed in June 2023
Reviewed: 31 May 2023
Julie
Canadavery expensive room but there was no microwave in the room. even cheap hotels have microwaves.
the customer service was excellent. the rooms were beautiful and clean. very expensive restaurant in the lobby. very close to the subway station to get around Toronto.
Stayed in May 2023
Reviewed: 30 May 2023
Robert
United StatesLocation was perfect. My first time in Toronto. Staff was very helpful and friendly.
Stayed in May 2023
Reviewed: 27 May 2023
Memet
Turkeyprice
size of the room
Stayed in May 2023
Reviewed: 16 May 2023
Queen
United StatesThe pushy servers in the lobby at night.
Room, staff and location
Stayed in February 2023
Reviewed: 3 May 2023
Jo
United KingdomOnly regret it not staying for longer at this hotel. We feel we missed out.
From the moment of booking, the staff reached out & offered any support ie. time of arrival; any spa or special trips etc. We got excellent help from the reception & concierge team (shout out to Dean). We were upgraded too, but honestly it was a beautiful hotel, so spacious & well appointed in every way. Room service was fabulous too, lots of choice, amazing quality & arriving promptly. We ordered a car to take us on a trip & one to go back to the airport. So easy. Staff were exceptional & the epitome of 5star service!
Stayed in April 2023
Reviewed: 28 March 2023
Wai
CanadaI wish the hotel website or on other booking websites or the hotel staff at the time of checking in would inform us that the afternoon tea which has excellent reviews, needed 48 hours in advance reservation.
The pleasant and friendly service from the staff at the the front desk and check-in. Quick and efficient check in. Very quiet rooms and very comfortable beds. The hotel location in the financial district was very central with easy means of transportation.
Stayed in March 2023
Reviewed: 9 October 2022
Erin
CanadaI honestly cannot think of anything I did not like about my experience other than I wish I could ah e stayed longer.
The customer service was exceptional. It was a great experience overall and I will definitely be back.
Stayed in October 2022
Reviewed: 6 October 2022
Jason
United Kingdomn/a
3 night stay commencing Monday 26 September , Robert from front desk team. Roberts very welcoming reception and subsequent attention to detail, did not go unnoticed by my wife and I. He behaved as an ambassador for both the hotel and Toronto, Jason & Christine Taylor, East Sussex, England
Stayed in September 2022
Reviewed: 3 October 2022
Anna
AustriaStunning, beautiful, clean rooms, excellent location in the city-center!!!! excellent and friendly service!!!!
Stayed in September 2022
Reviewed: 15 September 2022
Ahmed
Saudi Arabiaroom dining menu has limited options
clean, friendly staff, great location
Stayed in September 2022
Reviewed: 11 August 2022
Kamalaldain
United StatesThe staff very friendly
Stayed in August 2022
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