N/A

Great location and layout.

Stayed in May 2024

What I didn’t like about the property was that the washer wasn’t working during our stay the breaker was shut down for it because of a leak…host or management never messaged about that. Also, lightbulbs in the bathroom weren’t working properly.

I really like the space and the modern style of the apartment. Also love, the fact that they had extra amenities and a coffee maker. It was also very clean and tidy and minimalistic also loved the balcony so we could go out for some fresh air.

Stayed in May 2024

The fact that you have to send your passport scan and a photo with you holding the id I find rather unacceptable. The PIPEDA (Personal Information Protection and Electronic Documents Act) in Canada clearly is not observed here as the host/business does not inform about how data is handled, stored, post-processed etc. Similarly it is odd to ask customers to pay the deposit through PayPal. The apartment house has foyer staff downstairs that handles the keys, entry times and logs other data for people staying in the apartment. It would be more professional to handle credit card/financial/personal data there since they do look at personal IDs on arrival anyway.

I liked the location and the view from the apartment. The place was clean and very comfortable for 1 person. Even for 2 people is definitely a treat.

Stayed in May 2024

The description of the property was misleading and incorrect. The apartment was described as 2 separate bedroom and 2 separate bathroom one. In reality, it was with only one bedroom, the “second” bedroom was an attachment to the appartment main living room, separated by a curtain and not very practical and inconvenient. There was no second bathroom, instead there was a washing machine room, totally useless for a stay of 2 days. As we were traveling with friends, our main argument to book this property was the presence of 2 separate bedrooms and bathrooms. Also, our booking was changed on arrival with no prior notice, which made the check-in confusing and inconvenient. The listing in Booking was done by an agency, not a direct property owner, which made the communication more difficult, we needed to fill-in documents and provide documentation twice - obviously because of lack in communication between the agency and the real property owner. We were requested to provide pictures of our passports (for all the visitors) via e-mail, which doesn’t comply with any GDPR regulations. The agency has not assisted in anyway, after we complained about the descrepancy with the listing in Booking, instead they just stopped replying to my messages. In addition, a deposit of 200$ was requested, which had to be returned within 7 days after check-out, but it was paid via PayPal in a strange way and is still not returned. Despite of the good location of the property, the rest was really disappointing.

Location

Stayed in May 2024

apartment too hot, could not change aircon settings, very noisy from street if sliders were opened

close to lake and aquarium

Stayed in April 2024

The kitchen equipment was not upto the standards . The Pan's Teflon coating was worn out and there were no pods for the dishwasher. One toilet did not have a body wash

Location was excellent opposite CN tower. 10 min. Walk to the Union station metro

Stayed in May 2024

toronto was raining and windy and we have to find the place for the key. they have to think of something that is convenient and easy for guests,.

there were no breakfast , and we didnt use the kitchen or fridge. the only bonus was the location.

Stayed in April 2024

Elevators were running a bit funky.

The view and the apartment was very nice.

Stayed in April 2024

There were clothes left in the laundry and dryer and 2nd bed was not made.. Other than that we had a nice stay!

Best location and really nice views, comfy and cozy place.

Stayed in April 2024

Couldn’t get Netflix to work, the top drawer of the dishwasher didn’t pull out, bed not very comfortable

Close proximity to where we needed to go

Stayed in April 2024

We were a group of 4 people and were only given one key to the apartment. After contacting customer service they quickly promised to find out if we would be able to have another key but they never get back to us again. This was a real problem because you couldn't even enter the building or use elevators without the key. Also locking the door from outside wasn't possible without the key meaning person leaving last needed to have the key, and that person was also the one who needed to arrive back first to let others in. Also there was no possibility to store our luggages, or check out later. Regarding the equipments of the apartment, the place only had one small mirror which was in the bathroom. This was not ideal for a bigger group of people.

Apartment was clean and well equipped with a very nice view. Also the location was good, check-in worked smoothly and customer service answered messages quickly.

Stayed in April 2024

Location was absolutely great, just steps from Scotia Bank Arena. Very quiet overnights in the building. Floor to ceiling windows was a bonus! Secured building, check ✅

Stayed in March 2024

I had to go a take the key in a sketchy location with a numero in Niue written on a black box (terrible choice). I didn’t meet anyone from the renting company to greet me and show me the amenities , like in my other stays through booking. Even if I was changed for the cleaning fee, I was suggested to leave the apartment clean and collect the garbage in one location. Nonetheless I paid via booking, they requested me to send a screenshot of the booking and a document via email, which is an insecure way to send documents because it’s prone to identity theft by 3rd party. The deposit was requested and charged outside booking and directly via link from the company, which makes all a bit worrisome (I had it back as stated). I’m used to have a pre-approval of change that is void after my leave instead of a surcharge that is billed and sent me after 7 business days. The place was clean but not too much: the fridge stinks , the bathroom rug is full of hair and not the best. In the dryer there were only the pillow cases and the towels, nothing else.

The location and view are very good. It’s a full apartment with kitchen and some appliances.

Stayed in March 2024

It was a bit problematic to find the keys, as we checked in late at night.

Great location, beautiful view! There is everything you need for a comfortable stay.

Stayed in March 2024

The fridge odour was bad

I didn’t know there was a breakfast

Stayed in March 2024

The only disappointment was the late check-in 1600, which we had no say in, okay. But the fiasco with the key not being available, pushed our plans back, everything was late after that. We missed the beginning of our show. Sad.

Property was just fine.

Stayed in March 2024

The apartment is advertised as `up to 4 people', but I really can't recommend using it with more than 2. The sofa bed in the living room is of the kind where you basically sleep on the couch pillows, *not* a proper mattress. They are uneven and lumpy and back pain is guaranteed. (The bed in the bedroom is fine.) There were lots of plates and glasses, but exactly 1 tablespoon (and not a lot of other utensils either)---definitely not enough for 4. The fridge also had a strong smell and needs a thorough cleaning, not just a box of baking soda standing around.

Great location, close to CN tower and the aquarium. The apartment is part of a big building, with most apartments seemingly used for short-term rentals (lots of people with suitcases, lots of lockboxes outside the entrance door on the fences). Despite that it was quiet. The key pickup was unusual (from a lockbox at a not-very-close convenience store---be sure to bring the picture that they send you, or you will have *no* idea which of the dozens of lockboxes that hang there is yours). The extra-deposit via paypal was also rather strange. But both went without trouble.

Stayed in March 2024

Getting the keys was like a scavenger hunt. Furniture wasn’t very clean or comfortable (bedding had stains, stuff was left in the washer/dryer, bathroom had hair in it)

Location

Stayed in December 2023

The parking fob has a little round button that you have to push while pointing it at the scanner in order to get in. You also need to do this in order to get to your floor in the elevator. The bathroom sink and toilet could have used a better clean but Globalstay said they would pass it onto their cleaning team. After I made the booking, Globalstay asked me for a $400 deposit instead of $200 because it was the holiday season. Booking.com worked with me to honour the $200 deposit that is advertised. I understand the reason for this policy but it should be transparent at the time of booking.

The location is IDEAL. Very walkable, I wish we stayed longer. We had booked another apartment originally but there was a flooding issue, so Globalstay contacted me and gave me a few options to choose from. They honoured the same price. The parking was confusing at first but I texted the globalstay number and they answered me immediately. It was nice knowing my car was safe overnight. There were coffee supplies in the cupboard which we didn't need, but good to have. I read ALL the reviews that I could before and after booking so I knew the check-in process would be a bit tricky, and I knew that I needed to take photos of the place when I checked in and out. I also knew if there were any issues that I needed to tell Globalstay DURING my stay so they could resolve them. They answered my texts promptly. I got my $200 deposit back 6 days after check-out.

Stayed in December 2023

Process of booking was catastrophic and utterly complicated. Only people at age 25 of can book

incredible central in Downtown

Stayed in October 2023

- Got asked way too many documents after completing the booking. Passport, driver licenses, even a selfie + 200$ security deposit on a separate invoice. - very Inconvenient check in process. Had to walk a few blocks away in to a grocery store and then find a lock attached on the wall and get the key there (???). When I finally got the key, I had to go up in the appartment in order to pick up the garage key, which wastes time and was frustrating. The whole check-in "system" looks like a "hack" that might be convenient for the owner, but it doesnt look professional, without much care for the guest experience. - Garage instructions provided were incorrect, which made me waste more time. - Google Drive instructions document sometimes wouldn't load so I couldn't find the wifi password when I needed it again. - Balcony was dirty + some fake grass astro turf was laying there but didnt even fit properly. It really showed that zero care has been thought into that. - Shower floor wasn't very clean - listing showed sauna/hot tub facilities, but no clear instructions were provided on how to access it. When I messaged Globalstay they suggested to ask the building reception to see if its available. I think this should be clear in the description if its something that is offered or not + instructions.

Location is very good Appartment was clean overall Had a kitchen and fridge Lobby was pretty Customer service on the phone was friendly

Stayed in October 2023

The method of collecting the key

None

Stayed in September 2023

Bedding ( sheets) and lack of space in bedroom due to a too large bed base for size of room.

Location, shower, lounge area and kitchen

Stayed in September 2023

Keys for a walk away and was just a minor inconvenience

Stayed in September 2023