There was no elvator in the property

Stayed in May 2024

Felt very secure. Good location. Very clean and had everything we needed.

Stayed in March 2024

- noise. it seemed like somebody was washing drying every night. Air-climate system is strange, it turned on regularly and almost blew me out. And of cause it was extremely noisy. Sometimes something turned on at the night and the whole apartment vibrating. - Everybody in the street can see you inside. Curtains are very helpful. - A street is narrow but quite busy. You can see tracks roofs in front of you. - Homeless people around. One of them had breakfast on the stairs to the hotel, left a lot of garbage and then nobody cleaned up after him.

-Great location - close to metro, railway station, downtown, grocery in the building. -fully equipped as a usual apartment, everything of good quality. -clean inside. - 24 hours digital access.

Stayed in March 2024

This property took the money out of my account 6 months ahead of time without warning even though it was on a free cancellation up to 3 days before arrival.

Very good location and comfortable apartment

Stayed in July 2023

Uncomfortable and worn couch for sitting! The only area that wasn't impeccably clean was the ceiling fan in the bathroom which was furry with dust and dirt. Took a long time to get hot water from taps.

Location was walkable to hospital and downtown. Building was quiet. Kitchen was well equipped for cooking real meals. Hasty market downstairs was convenient. Easy access instructions.

Stayed in April 2023

The bedroom was next to the aircon engine so there was a constant buzzing that could be noisy at night. The bed was smaller than expected. Also the TV had very limited available programmes.

Very central location, easy to walk everywhere. The apartment was new and very well equipped. There were supplies for breakfast such as coffee and teas.

Stayed in April 2023

bed very basic for price, not comfortable and very thin and hard. couch a bit small than pictures

location and size of kitchen

Stayed in December 2022

n/a

location was great all that we needed was supplied

Stayed in December 2022

Everything was great.

Great location and excellent accommodation - love that it was easily accessible and self contained.

Stayed in November 2022

Our unit faced the street. In the first morning, construction workers operated noisy equipment right under our bedroom window (second floor). It was unpleasant. However, the rest of our stay was very pleasant.

The unit (we had a one-bedroom condo) is lovely. It is very clean and well equipped with excellent appliances. The location is fantastic. There is no lobby/reception there. However, we had one small problem with the tv, we called them and they fixed it very fast. Finally, the Sonder app is very helpful. I liked the digital key.

Stayed in October 2022

There were no towels in the kitchen to dry dishes. Kitchen towels would have been good.

n/a

Stayed in September 2022

Sonders has personal that answers emails which weren't helpful. The email responses were slow and everything we asked for was a big no. Early check in -NO, Every hour we checked in early would cost us 25CAD same as late check out. House keeping would also be charged. I'm not sure how Sonders want to position themselves Sonders should be a bit more understanding for travellers. Sometimes, we can't get the flights we want and we are stuck. We got to Sonders at 2pm and we wanted to checked in immediately because we're tired. If the room is available, let the guests check in. Same as the late check outs.

This is my first time using Sonders so I was a little apprehensive as it's not a hotel. But when we arrived we met the most wonderful Sonder personnel Allison. She is caring and understanding. We had just landed after an 18 hour flight and were exhausted and hungry. Allison immediately arranged to have us checked into the apartment at 2pm and helped us settled in. She took away the baby cot , opened the sofa bed for us, showed us where the amenities are, and approved our late check out. She made us feel welcome and that's why we will use Sonders in the future. Sonders have a fully kitchen which was very useful and we appreciates the washing machine and dryer. All personnel we met at the apartment was polite and helpful. We had a wonderful stay at Sonders and looks forward to more Sonder stays at different corners of the world.

Stayed in September 2022

Nothing could have been better except the mattress was too comfortable and my husband would have taken it home if that was possible.made our purpose in toronto much more pleassnt

Location was great served our purpose

Stayed in March 2022

It’s a little noisy

Good location and Very comfortable

Stayed in February 2022

A bit noise from the street but it honestly did not bother us at all.

Great location! Walking distance to so many restaurants and close to the Eaton Centre.

Stayed in December 2021

The pictures on booking.com do not reflect that actual room you are booking. There are only 3 Sonder apartments, so I feel it wouldn’t be difficult attach pictures to each of the different rooms so you know which one you are booking. That said we knew we’d be happy with any of them, so wasn’t put off booking, although I’m sure this could be a deciding factor for some.

You can walk to a lot of central locations from Elm Street. The apartment is situated above a minimart so really easy to stock up on essentials for your trip. I’d you are renting a car there is a car park opposite the main entrance. It’s charged at $4 per 20 minutes but capped at $20 for the entire day. The Sonder team leave you cleaning materials (inc dishwasher tablets) and also leave plenty of bathroom essentials too. There is an essentials cupboard in the apartment block that has plenty more of these items in case you run out and it can be accessed at any time of the day. You can also book a room clean via the app, we didn’t use this service as our stay was short and we didn’t spend a lot of time inside. Having a washer/dryer during our trip was really handy. WIFI was fast and reliable and is unique to your apartment. The apartment was spacious and clean with modern decor, and is definitely one I’d recommend for a city break in Toronto.

Stayed in September 2021

They cancelled my reservation as I was taking the taxi to the hotel from the airport! I rang and was told I was a high risk client, and they couldn't change their mind. Absolutely worse customer service ever. I booked another hotel no problem and stayed there.

Stayed in June 2023

Check in

Stayed in May 2023

Flooring is a little worn (vinyl and also the carpet).

Location was very handy to downtown (20 min walk to Union Station and CN Tower), and the facility feels secure. Kitchen equipment is in good condition. There is a Handy Mart next door and a diner across the road for breakfast and lunch. Communication from Sonder was very good, with fast response to online queries.

Stayed in March 2023

There was a bit of noise from the traffic but that is normal for a busy area.

The space was well decorated and comfortable. It was really convenient having a washer and dryer in the space. The neighbourhood was really easy to navigate and there were a lot of great restaurants nearby!

Stayed in August 2021

There are no comments available for this review

Stayed in May 2024

There are no comments available for this review

Stayed in November 2022

There are no comments available for this review

Stayed in October 2022

There are no comments available for this review

Stayed in April 2022