I might be an idiot, but there was no large ceiling light. Combine this with the fact that my windows were facing the inside of the courtyard and the room felt cosy, but eternally dark.

The room in and of itself was excellent and exactly what I needed for the week. Saved me tons of money by making myself some toast in the morning instead of paying for breakfast I wouldn't perhaps even want every morning.

Stayed in May 2024

Comfy room, perfect position, nice staff! Easy to reach and absolutely perfect to move around the city. The staff has been friendly and helpful! The room was even bigger than we thought and very comfortable and cozy for two people.

Stayed in May 2024

Very good for my family! I have already recommended this to my friends!

Stayed in May 2024

A tad short on space overall, but the facilities were good.

The Ottawa Arlo had an extensive laundry, a very generous baggage area, two communal rooms and washrooms apart from the bedroom, which had a fully equipped kitchen. The laundry area was also complimentary. Staff were on site and available until 11pm at night.

Stayed in May 2024

Extremely easy check in and check out procedure (though you need to fill in some forms in their own app). Superb location if you are visiting Ottawa university and the rooms have everything you need for an extended stay.

Stayed in May 2024

A common bugbear in hotels - the blinds didn't cover all the window frames so the room was never properly dark. There were no lights in the 'living' area except for the dazzling spotlights - it would have been better if the bed and chairs were swapped around to make use of the natural light. The only plugs I could find were grouped in the kitchen area and none had the new industry standard USB ports so I had to buy an adapter but these are just niggles I would book again

The room was a good size and in a convenient location - there were earplugs on the bedside tables but, even as a light sleeper, I never needed them. The check in/out was all done online, that's why I haven't rated the staff because I never needed to speak to them. Booking a room with a kitchenette was a great choice.

Stayed in May 2024

Very small.

Clean and central to downtown.

Stayed in May 2024

Payment verification process is confusing, not the normal "Verified by Visa" but scanning your ID and take a selfie by the credit card holder, which does not have to be the person, who will use the studio. This was not clearly mention and caused some headache.

Studio with kitchen facilities at a convenient location

Stayed in May 2024

The reception desk was managed by a group of students which was not an issue. But you could tell they were not trained, it looked like it was a summer job to them. It did not negatively impact our stay at all. It is just something to maybe improve. They still did the job, but were not client-focused at all.

Stayed over the weekend with my 2 young kids. Spacious apartment with all necessary amenities. Very comfy beds. Right in downtown so location is perfect. Also close to the opera's parking which is convenient if you are driving in.

Stayed in February 2024

I did not like the cold weather outside

I like the laundry room and area

Stayed in April 2024

No wifi instruction was placed in the room. One of the mugs was not washed. Outlets were at awkward places and hard to use.

Free laundry, good wifi, good location, and staff were nice.

Stayed in May 2024

Location, Kitchen, Comfy Bed

Stayed in April 2024

Nothing

Perfect location to attend a conference at the Shaw Centre Very kind and effective staff Comfortable and clean room Thank you!

Stayed in May 2024

Nothing

Perfect location to attend a conference at the Shaw Centre Very kind and effective staff Comfortable and clean room Thank you!

Stayed in May 2024

loved the location and cleanliness

Stayed in February 2024

Nothing

Great place for medium to long stay in Ottawa. Well maintained and all the facilities that one needs, including laundry and relaxation area.

Stayed in May 2024

--Bedroom is good size but the queen bed is small for us. -- sound proof is not perfect but they provided us ear plugs. -- i found the verification process before checking in kind of worrisome because you need to send in ID with pic, and take selfie of face to verify. -- although everything can be done through Sonder app, including launching mobile key and check out, it feels cold and no human touch. But there is staff at the reception and they were actually welcoming and helpful.

--equipped with everything we needed. Full kitchen, pots and plates, knives and scissors. No daily housekeeping but they prepared more than enough towels for us to change clean ones. -- free use of washers and dryers and washing pods. And there are about 5 washers and 5 dryers! --location is good. 6 mins walk to Parliament Hill, 7 mins walk to CF Rideau shopping Mall, and many buses nearby.

Stayed in May 2024

The fact I had to pay quite a lot of money for checkin in 2h prior when the rooms are ready and the majority of the hotels give this for free. The reception is unmanned most of the time or with a person that won’t interact or open the door to the costumers

Big apartment (except for the toilet), clean and modern

Stayed in May 2024

My pillows had an old man smell and I had to constantly spray with perfume.

Cleanliness and convenience.

Stayed in May 2024

Nothing.

It was great place and very comfortable. And very nice place.

Stayed in May 2024

Not much that I didnt like.

Location wise is great, close to everything.

Stayed in April 2024

The kitchen has the basics (vegetable peeler needs to be added) but the counter space is really small. I rearranged the furniture, using an end table to park things on. Be warned that if you want your rooms cleaned, it's a flat $90. They provide cleaning supplies so you can do your own.

This is the perfect combination of the best features of airbnb, hotel, and hostel. They really figured out the things travelers actually need, like a working kitchen, free laundry, a place to socialize, and not being troubled by incessant cleaning staff.

Stayed in April 2024

My room had a view of the neighboring office building only. Which limited privacy and required having the shades drawn. One recommendation is that they include a USB plug since most devices need that kind of outlet.

The location was excellent - close to the Parliament Bldgs and to the National Arts Center. The room itself was spacious, with a real kitchen - full fridge, stove. Even a tiny dishwasher.

Stayed in April 2024

Good position

Stayed in April 2024