nothing much

well maintained and you have to request to get room cleaned

Stayed in May 2024

Tea and coffee supplies provided in room wholly inadequate (although this turned out not to be unusual in Canada!), and no other complementary communal facilities provided.

Room very spacious, clean and comfortable. Close to airport with free shuttle service (not a great location for Toronto city though). Plenty of on site parking available. Nice Lounge Bar open in evening with good food and reasonable pricing, plus Denny's restaurant for breakfast and fast food (expensive).

Stayed in May 2024

Girl who checked me in was not polite and need training in terms of how to conduct herself. She kept using pen to tap on machine to tell me what to do like I am some kind of idiot and she is teacher.

Very clean, great location, rooms are well prepared and excellent

Stayed in May 2024

Staff working here are always carrying a bit of an attitude. There's no bellhop, had to carry 6 luggages myself.

Good location, affordable stay.

Stayed in April 2024

Spacious, good bedding.

Stayed in May 2024

Breakfast was not included Would not allow late checkout Bathroom needed repairs and cleaning properly. Shower had a Crack in floor Partial glass door no way to stop water getting allover the floor. Very small sink Mildew in the shower Pealing chipped very squeaky bathroom door. Pealing wallpaper. Old carpet. No real desk or desk chair. Very high counter top and chairs. No ottoman or coffee table. Not enough light.

Close to everything Nice pool and hot tub Nice bar

Stayed in May 2024

Great customer service as the staff were very helpful, the room was clean and tidy.

Stayed in May 2024

N/a

The location was close to the airport. Shuttle bus was great, and room excellent. Loved the convenience of having denny's right there.

Stayed in May 2024

Nice hotel, pool was OK. Hot tub was to be working the following day.

Stayed in May 2024

I wish the jacuzzi had tray tables or something. Not really a dislike.

I loved the jacuzzi tub! Location was near food and other necessities.

Stayed in April 2024

Air conditioning took a long time to cool down the room And both TVs had no sound for th channel CNN Main person address the tv issue promptly however could not be resolved during our stay

Breakfast was good

Stayed in April 2024

Later check out time

I liked the location code to the airport, free shuttle to hotel. Our plane was late arriving and hotel accommodated us early hours next morning, Breakfast that morning was good.

Stayed in April 2024

Shuttle driver didnt say 2 words. I said good morning, no response. My husband went to tip and he just walked away.

Stayed in April 2024

I had difficulty sleeping because the room was too warm for my comfort, and the climate control system in the room cannot be set below 18°C and cannot be shut off (it is always running). The 2 USB charging ports in my room were not working. When booking I requested to check-out at 14:00, they responded to the message saying they confirmed for free. At check-in they confirmed the message but said I must call the front desk the next day to make sure. I did so, and they told me it would impose a $25 charge. It was not a huge inconvenience for me at the time, but I think I was misled about this.

The room is well designed, furnished including amenities, and very clean. The Lounge (restaurant) is very comfortable and serves great food and drinks (4 out of 5 stars). The staff are fairly polite and attentive. The Denny's restaurant is open 24 hours every day which is a lifesaver for travelers on different time zones or schedules and serves many very filling options of tasty American style food.

Stayed in April 2024

hot tub was barely warm person serving in the bar was very rude and unaccommodating

hotel was nice overall

Stayed in January 2024

The lighting in the room could have been better. There was only one ceiling light near the entrance of the room and 4 lamps to light the sleeping area and the separate seating area.

Staff at the hotel were wonderful. The room was spacious and the bed very comfortable which is what I needed for a long layover. The shuttle service offered by the hotel was also a nice touch. I also enjoyed a visit to the adjoining Lobby restaurant - the steak bites were delicious.

Stayed in April 2024

A little ways out from everything

Restaurant on site

Stayed in April 2024

Denny's service, trying to get a room/meal order seemed a bit challenging. We were tired from a long haul flight and the girl on the phone didn't seem to know the menu or room service options. Overall the stay was good tho, will book again.

Room layout was great, a bit dated in some areas but nice clean room overall, very comfy beds. The shuttle was awesome, professional and drivers were excellent. Great location to the airport. Staff was ok, answered my questions.

Stayed in April 2024

The guy either was on training. His communications were poor, but thanks God for the lady who helped

The location and the king bed were awesome

Stayed in April 2024

The room curtain had a big stain in the room, plus the room smells like cigarettes

Location

Stayed in April 2024

Lighting in the room wasn’t great - needed more light in the living room area

Proximity to the airport, prompt and friendly shuttle service.

Stayed in April 2024

Nothing

Very clean

Stayed in March 2024

Booking confirmation should include clear description of airport shuttle pick up location and schedule

Lobby Restaurant...nice decor...excellent food,great staff.

Stayed in March 2024

The food options are very limited. There should be a kettle in the room to heat water. The staff gave me incorrect information about the hotel shuttle bus from the Airport and I almost missed it.

I did not have breakfast

Stayed in March 2024