beautiful vista, quiet,great boardwalk

Stayed in May 2024

Confusing to actually find the entrance.

All staff was very friendly and helpful.

Stayed in March 2024

Bed was kind of old

Location

Stayed in January 2024

The 'housekeeping' could have been done to a higher standard -- thick layer of dust under the bed, and it didn't look like the floor had been swept since the previous guests -- but the cleanliness of everything that really mattered was exceptional.

Our suite had an excellent view of the marina and beyond, plus a well-equipped kitchen (full-sized cooker, dishwasher, refrigerator (with ice maker), microwave, kettle, coffee-maker) with all the plates, dishes, utensils, cutlery, cookware, pots and pans you need to cook for yourself. Washing machine and tumble dryer too! Large dining table. Comfortable beds, good-size balcony, high-quality bedding and towels and robes and sundries. A very, very comfortable place to stay with friends and family. Exceptionally friendly and helpful staff. The facilities around the reception area (billiard room, Steinway piano, shuffleboard table, pools, lounging areas (inside and out) are splendid and contribute to the sense that this is a special place to stay. Would definitely want to go back next time I am in Brockville.

Stayed in August 2023

Check-in experience was awful. The reception was difficult to find and there was nobody because they were understaffed

Location is gold! The studio was full equiped: kitchen, washing machine and dryer, ac… very spacious and comfortable, we had a river view, that was wonderful. The pool was not crowded, clean and very nice

Stayed in July 2023

I didn't like how I could not contact the hotel by phone. I left 2 voicemails to ask a question and it was not returned. It seemed as though there was no one at the desk answering phones. The voicemail of the resort instructed callers to leave a message and that the call would be returned--but was not. I sent an email with no response either. This was my only concern.

Everything was clean and in good condition

Stayed in June 2023

All was so good.

Stayed in April 2023

It was a little hard to navigate around, but it didn't take long to feel like a pro

Great view and wonderful staff. Very clean it was a recharge day.

Stayed in April 2023

provision should be given for Netflix. provide a streaming stick.

fabulous location. facilities excellent. staff very helpful and welcoming. the suite we had you couldn’t ask for such good facilities.

Stayed in January 2023

I did not rate the restaurant here as I think it's a separate rating. The restaurant is bellow resort standings. I have not seen so many fired and unhealthy items in my life. Even the salad (joking) may have been deep fried. Only fish on menu - deep fried. Also, EV guys take note. I was given an outside spot and no access to charging. With so many EVs on the road including Tesla, it should be a given for this property to offer charging.

Great river room view 1 bedroom unit

Stayed in October 2022

The A/C was too high and had to be adjusted and the blinds were difficult to adjust.

Location, the pool, the view, the surroundings and the overall comfort of the suite.

Stayed in August 2022

There was no breakfast. We were not guided as to how to connect with wifi

It was quiet and private.

Stayed in August 2022

Trying to find the entrance to this hotel in a maze of stairs and elevators was a nightmare. Got lost several times, had to constantly ask people to show us the way.

The location is great, the staff is very helpful, the pool is amazing.

Stayed in June 2022

we had to ask for everything, such as coffee, towels, TOILET PAPER, and trash pickup. everyone was nice, but it seemed understaffed.

really beautiful, comfortable rooms with a nice kitchen and great views. fabulous swimming pools!

Stayed in July 2022

Parking was confusing

Need more coffee in the room

Stayed in June 2022

Everything was clean, bright and inviting. The staff was very friendly.

Stayed in May 2022

amazing view

Stayed in November 2021

COVID protocols shouldn’t mean not doing any service at all. On a 7 days stay they should collect garbage e do some minimal cleaning, but they don’t, unless you ask for it. Balcony floor was dirty since we arrived, and has no furniture. Should have at least some chairs. Doesn’t comfortably accommodate 5 people. They book 5 people on 1 room with a king bed and a foldable “queen” sofa bed. And the 5th?? Not comfortable for 3 people out of of 5 booked.

Excellent location, excellent staff, super clean. Beautiful view of the St Laurence River from a big window at the living room.

Stayed in August 2021

Beautiful resort, excellent location and customer service. Very clean.

Stayed in August 2021

The location is amazing. The games room was great but the shuffleboard table certainly needs a good sanding. Rooms were great but pull out bed was terrible. I could feel every spring.

Stayed in April 2024

Our room had things left from the previous guest (water bottle and receipt), so we question the cleanliness. Visually clean but we aren’t sure how thoroughly the room was checked.

Location was great, room was lovely and staff weee very friendly.

Stayed in August 2023

The staff were not professional and they met every request with a quote of their policy. For example, we asked for more coffee, and we were told we only get 4 pods per day. We were paying $400+/night. We never got Wi-Fi in our room—the kids had to sit in the hall to play video games. Every time I asked, I was told there wasn’t a problem.

It’s a beautiful place and nice location.

Stayed in July 2023

few issues - door to second bedroom wouldn’t unlock so we had to leave the balcony door open to gain access; curtains in bedroom were broken; one blind wouldn’t drop properly to cut out the light; blind in second bedroom the chain was broken; water was cut off (workmen outside I believe) at 9.30am on check out day preventing showers, loo flushing and putting the dishwasher on

location was great and space within the suite was good

Stayed in October 2022

As others have stated Restaurant needs separate review just OK Not much on menu lots of apps and fried foods too bad lovely spot on the water. Went elsewhere for a fine dining meal. Requested early check in waited 30-40 min outside front desk waiting for someone. Found a few pairs of contact lenses on Bed table from previous guest yuck but who would actually do that. Shower curtains in Pool need changing moldy. More attention to detail needed Careful Booking.com let me book in 8 guests and 2 babies max occupancy is 8 even if babies are in cribs had to leave one family at home. Have been to this hotel many times should open elevators now there is no covid restrictions entrance complicated.

Location Visit the Aquatarium too bad though there is not a package. Costly but Well appointed suites

Stayed in September 2022