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  5. Reviews of The Empress Palace Hotel

Reviews of The Empress Palace Hotel 4 stars

12788 Ross Place, V3V 6E1 Surrey, Canada

#7 of 16 hotels in Surrey

Guests' Choice

Review score

Based on 58 hotel reviews

9.2

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.4

  • Location

    9.4

  • Facilities

    9.3

  • Staff

    9.4

  • Value for money

    9.3

  • Free WiFi

    10.0

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Showing 1 – 25

  • Reviewed: 14 May 2024

    10
    We book it again
    • Business trip
    • Couple
    • Deluxe Suite
    • Stayed 1 night
    • Submitted via mobile

    All of the facts in the location and room passed nicely to us abd we accept to come back after our cruise

    Stayed in May 2024

  • Reviewed: 13 May 2024

    10
    A Super lovely stay
    • Business trip
    • Couple
    • Superior King Suite
    • Stayed 1 night
    • Submitted via mobile

    My husband and we like to book a private suite at this hotel upon arrival manager was there and she showed us different variety of this suites available and they picked one of them so actually we switch our first one to the second one lovely paid $40 extra because they lack there do you want everything was super beautiful day thank you so much the lady management and Mr. Alex the gentleman management

    Stayed in May 2024

  • Reviewed: 13 May 2024

    10
    Highly recommended this hotel
    • Business trip
    • Couple
    • Duplex Suite
    • Stayed 1 night
    • Submitted via mobile

    Actually, we have decided to book it one more time. This time we are going to book 2 queen beds, and a private suite that they call it all young Majesty, King and queen, private suite the previous Booking was very good pleasant, and we had the pleasure to meet Mr. Alex the supervisor of that day. Very polite gentleman. Highly recommended this area really good price.

    Stayed in May 2024

  • Reviewed: 13 May 2024

    10
    Good deal and pretty 😍
    • Couple
    • Suite with Terrace
    • Stayed 1 night
    • Submitted via mobile

    Chic Modern Good deal

    Stayed in May 2024

  • Reviewed: 13 May 2024

    10
    Safe and confit for my family of 5, new room in VIP floor
    • Family with young children
    • Duplex Suite
    • Stayed 1 night
    • Submitted via mobile

    My kids wanted a room with bunk beds So we changed our booking and now all were extremely screening and happy They had kitchen in front of room and TV and all was ready to use in front of room Balcony and terrace abd garden and free fast WIFi in room and parking was amazing We had a greedy pleasure to meet supervisor of the day and she was super nice lady Very clean nice room Very safe and quiet Outstanding I can say

    Stayed in May 2024

  • Reviewed: 13 May 2024

    10
    We found it very nice
    • Business trip
    • Couple
    • Duplex Suite
    • Stayed 1 night
    • Submitted via mobile

    We book it one more time as all of us found it very nice

    Stayed in May 2024

  • Reviewed: 13 May 2024

    10
    Great hosts Wonderful room and great price Very clean and affordable
    • Business trip
    • Couple
    • Duplex Suite
    • Stayed 1 night
    • Submitted via mobile

    Great hosts Wonderful room and great price Very clean and affordable

    Stayed in May 2024

  • Reviewed: 12 May 2024

    10
    Royal princess suite a Cinderella romantic 💝My daughter video got three million views on that suit
    • Business trip
    • Couple
    • Duplex Suite
    • Stayed 1 night
    • Submitted via mobile

    My girl loved it so much We upgraded our room to royal princess suite Royal princess suite a Cinderella romantic type suite was decorated in pink with. Pink chandelier and everything pink she loved it and she got a lot of photos and videos.She made 3 million views in three days because the Palace was super beautiful and the room Literally, she earned over $3700 for the video. We paid only $350 for the room at the errand to $3400 Can you imagine ?????

    Stayed in May 2024

  • Reviewed: 12 May 2024

    10
    very safe and affordable place for family Highly believe it’s our greatest stay in this city
    • Family with young children
    • Deluxe Suite
    • Stayed 1 night
    • Submitted via mobile

    A very safe and affordable place for family Highly believe it’s our greatest stay in this city

    Stayed in May 2024

  • Reviewed: 12 May 2024

    10
    Super cool and nice
    • Leisure trip
    • Couple
    • Deluxe Suite
    • Stayed 1 night
    • Submitted via mobile

    Good amenities Clean and nice Good fee

    Stayed in May 2024

  • Reviewed: 12 May 2024

    10
    Greet my friends here No hotel could give us better deal than this
    • Leisure trip
    • Couple
    • Duplex Suite
    • Stayed 1 night
    • Submitted via mobile

    Greet my friends here No hotel could give us better deal than this

    Stayed in May 2024

  • Reviewed: 12 May 2024

    10
    Yes yes to this place worth great 👍 for stay
    • Business trip
    • Couple
    • Suite with Terrace
    • Stayed 1 night
    • Submitted via mobile

    Yes yes great place

    Stayed in May 2024

  • Reviewed: 12 May 2024

    10
    This property is open feel hours from 2 PM to midnight and very good location. I highly suggest you to book it.
    • Business trip
    • Couple
    • Duplex Suite
    • Stayed 1 night
    • Submitted via mobile

    My husband like this location more than me because there is a bus stop just in front of the property. However, they have free parking we could drive all the way to Hiel if you had a car, so the location is pretty good, but I can lose to the international airport and my husband John room was super great playing volleyball, right and we enjoy sitting at the garden.

    Stayed in May 2024

  • Reviewed: 12 May 2024

    10
    We liked it a lot
    • Business trip
    • Couple
    • Duplex Suite
    • Stayed 1 night
    • Submitted via mobile

    We liked it a lot

    Stayed in May 2024

  • Reviewed: 12 May 2024

    10
    Thank you million times
    • Business trip
    • People with friends
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Total actually we upgraded it as tomorrow we had meeting and wanted two separate more rooms because we were friends of 5 Both rooms were very nice They like quiet people like we are After 11 Pm no person in common area as it was suggested to us for privacy and good sleep of family with kids They have swore are room for family or pet owners Free parking for us in front of property and free WIFi was great Thank you million times If you wanted to learn such of this in other hotel, we were supposed to pay at least two times more

    Stayed in May 2024

  • Reviewed: 11 May 2024

    10
    Magnificent
    • Business trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Great location and Mason is stuck on MANAGER. He has one question responded as the weather that MRS Alice is nice . Also Alex. Is a nice person first class lovely 😊 Empress hotel palace very nice bright room I’m exploring downtown, I have no complain with this hotel that is in the city of Suri. They start to work from 2 PM to midnight if you wanna come in after midnight or before you need to tell them and pre-pay it they have information sending to you by text or email 10 minutes after you send the first request and then you need to text them on their WhatsApp number card to pay

    Stayed in May 2024

  • Reviewed: 11 May 2024

    10
    Outstanding
    • Business trip
    • Couple
    • Family Suite with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Very good stay

    Stayed in May 2024

  • Reviewed: 11 May 2024

    10
    Excellent host
    • Business trip
    • Couple
    • Duplex Suite
    • Stayed 1 night
    • Submitted via mobile

    Affordable housing for us we come back Excellent host They gave two property side by side Hotel type and home economic type We tried both each day and we liked Hotel type as it is all private

    Stayed in May 2024

  • Reviewed: 11 May 2024

    10
    10 star ⭐️
    • Leisure trip
    • Family with young children
    • Family Suite with Balcony
    • Stayed 1 night
    • Submitted via mobile

    10 positive

    Stayed in May 2024

  • Reviewed: 11 May 2024

    10
    Perfect stay and location
    • Business trip
    • Couple
    • Deluxe Suite
    • Stayed 1 night
    • Submitted via mobile

    Great location TV in the in the living room and put onto our room. There’s no pool here that was not a problem because we knew we spend most of the day outside seeing the beautiful city in the Park around and get ready for our next level we have exam tomorrow so he read it was the understudy for the last-minute. It is quiet on his studies they have Gordon, because take a rest in the room. Also seeing the beautiful flowers were nice 👍 a nice great host.

    Stayed in May 2024

  • Reviewed: 11 May 2024

    10
    We thanks 🙏 God and this hotel 🏨 palace
    • Couple
    • Duplex Suite
    • Stayed 1 night
    • Submitted via mobile

    We wanted a basic room for our honey moon visit in the city and we fell in love with this palace hotel We had our best ours stsyed there in this trip from india 🇮🇳 to surrey of canada 🇨🇦 My boy friend and me married in the Empress Palace Banquette hall in the same city few weeks ago and we had our reception ceremony in this Palace. The package was very affordable about $5000. We thanks God for everything Lucky on our paths right now.

    Stayed in May 2024

  • Reviewed: 11 May 2024

    10
    You need to book VIP top floor suites to see majestic palace feeling
    • Business trip
    • Family with young children
    • Duplex Suite
    • Stayed 1 night
    • Submitted via mobile

    My kids and grand ma with us had great time we booked two suites as we upgraded Thank the management really one of kind mandarin palace in the whole city Majestic inside Top floor is the best

    Stayed in May 2024

  • Reviewed: 11 May 2024

    10
    Everything was fine Thank you
    • Couple
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was fine

    Stayed in May 2024

  • Reviewed: 10 May 2024

    10
    Very much satisfied
    • Leisure trip
    • Couple
    • Duplex Suite
    • Stayed 1 night
    • Submitted via mobile

    We wanted few rooms to sleepover with my friends and family members because it was a hard day of traveling from USA to Canada before going to another state by car we decided to search around in the city of somebody in the end it all to choose five hotels but the price was very high and this song was very OK very beautiful by the photos I decided to try and luckily everything goes very easily appreciate this city and this place

    Stayed in May 2024

Showing 1 – 25

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