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  5. Reviews of The Empress Palace Hotel

Reviews of The Empress Palace Hotel 4 stars

12788 Ross Place, V3V 6E1 Surrey, Canada

#2 of 16 hotels in Surrey

Guests' Choice

Review score

Based on 115 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.1

  • Location

    9.0

  • Facilities

    9.0

  • Staff

    9.0

  • Value for money

    8.9

  • Free WiFi

    10.0

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Showing 1 – 25

  • Reviewed: 28 May 2024

    10
    Paid over the phone 📞 and got the receipt perfect 👍stays
    • Business trip
    • People with friends
    • Suite with Terrace
    • Stayed 1 night
    • Submitted via mobile

    Everything was in downtown full We searched and found surrey city close by We loved the photos and booked on line but there was no way to pay except we called them and paid over the phone We could pay interact and we did All went well

    Stayed in May 2024

  • Reviewed: 27 May 2024

    10
    Super trusted boutique hotel and very clean
    • Business trip
    • Couple
    • King Suite with Spa Bath
    • Stayed 1 night
    • Submitted via mobile

    They were so nice to host us where no hotel around was less than 1200 in that day There was Indian function and all were full We called them and they said only one left and told us price We read our card on the phone and upon arrival we signed receipt and got one copy for ourself We surprise even how some review says wrong They might be those of bad experience in running the card in other stores Any how thanks 🙏 1000 times We are happy 😃

    Stayed in May 2024

  • Reviewed: 26 May 2024

    10
    Suite in VIP floor at palace was stunning 😍
    • Business trip
    • People with friends
    • Duplex Suite
    • Stayed 1 night
    • Submitted via mobile

    I could not believe to see this beauty all in one It was really a royal palace We booked room studio in VIP floor Stunning 🤩

    Stayed in May 2024

  • Reviewed: 26 May 2024

    10
    Highly recommend it
    • Business trip
    • Couple
    • King Suite with Spa Bath
    • Stayed 1 night
    • Submitted via mobile

    We choose it again Super host Nice clean rooms Comfortable beds Great garden to walk Quiet Well priced Only matter is after we send request we get auto confirmation but I means we must be aware if our card had went through as they charge before arrival Prepayment method So my advise if be sure you have funds and about 5 percent is for card reader Hidden charges That is like square card creamer we used and paid 5 percent We highly recommended this beautiful place

    Stayed in May 2024

  • Reviewed: 26 May 2024

    10
    We booked by prepayment
    • People with friends
    • Duplex Suite
    • Stayed 1 night
    • Submitted via mobile

    We had a booking let me go not sure that Alqattan is valid or they can make the card on file or not so we decided to call them and he confirmed that they cannot read the card so really tell caught on the phone they charge us we had no problem we such as that out other friends that might come to their property pay them ahead otherwise sometimes they don’t have them already on the booking that shows that is confirmed especially for us that are cut it and go true and since that the kettle black just send yes to us but it was not valid I need to have our credit card be invisible to the property so it was fair for us

    Stayed in May 2024

  • Reviewed: 26 May 2024

    10
    They charge valid cards if you do not have on file be sure your booking is really confirmed by them not Robbat
    • Business trip
    • Couple
    • Duplex Suite
    • Stayed 1 night
    • Submitted via mobile

    Our credit card did not go through and we lost our booking However we had confirmation We had no choice to upgrade and book other suite But it was our fault Next time we must be sure to use valid card They method is as prepayments before arrival for some busy days

    Stayed in May 2024

  • Reviewed: 26 May 2024

    10
    Great place
    • Couple
    • Suite with Terrace
    • Stayed 1 night
    • Submitted via mobile

    Very great host

    Stayed in May 2024

  • Reviewed: 26 May 2024

    10
    Pay upfront
    • Couple
    • Duplex Suite
    • Stayed 1 night
    • Submitted via mobile

    There was no way to add our card to our booking request and we noticed calling them is possible So we provided card info and they charged over the phone They said they cannot hold rooms if we do not pay ahead

    Stayed in May 2024

  • Reviewed: 26 May 2024

    10
    Our card must be on file and if you cannot call them to provide your card info for fully being booked
    • Business trip
    • Couple
    • King Suite with Spa Bath
    • Stayed 1 night
    • Submitted via mobile

    Host was super nice and accurate We needed to have our card on file abd we did not So room goes to other one However they guided us to other sister company and we were received nice

    Stayed in May 2024

  • Reviewed: 25 May 2024

    10
    They have different types of rooms and suite for all types of budgets
    • Couple
    • Duplex Suite
    • Stayed 1 night
    • Submitted via mobile

    Good to book They have different types of rooms and suite for all types of budgets It is us to choose which room we want I suggest you use fluttering to see if room has shared bath or private and pay for it not to loose it They say pay on arrival It means they can hold it as long no one come sooner to pay for it If you want it books fully as if our experience we suggest you pay over the phone to them ahead

    Stayed in May 2024

  • Reviewed: 25 May 2024

    10
    Greatest
    • Couple
    • Duplex Suite
    • Stayed 1 night
    • Submitted via mobile

    The best

    Stayed in May 2024

  • Reviewed: 25 May 2024

    10
    Great 👍
    • Business trip
    • Couple
    • Duplex Suite
    • Stayed 1 night
    • Submitted via mobile

    Hey To book Hotel with them is better than saving money and get room with shared bath Thanks

    Stayed in May 2024

  • Reviewed: 25 May 2024

    10
    Tax and service fee is not included
    • Business trip
    • Couple
    • Duplex Suite
    • Stayed 1 night
    • Submitted via mobile

    We Didn’t know Tax and service fee is not included by mistake without it is cheaper by arrival day showed us the company price of it was our fault. We didn’t see I decided to downgrade the room because if you didn’t have that budget but even downgrade room wasn’t comfortable one for us. Downgrade room had a queen bed kitchen in front of the room shirt and two room using one bathroom that was pretty cool. The garden was magnificent and beautiful. We love that.

    Stayed in May 2024

  • Reviewed: 25 May 2024

    10
    Wonderfully designed for us
    • Business trip
    • Couple
    • Duplex Suite
    • Stayed 1 night
    • Submitted via mobile

    You have no company I see you again

    Stayed in May 2024

  • Reviewed: 25 May 2024

    10
    Two types of rooms
    • Couple
    • Duplex Suite
    • Stayed 1 night
    • Submitted via mobile

    We noticed they have two properties side-by-side on the same line is like Mutti mansion on one land and be sure that you and Bhupinder like fun that you want to be some of them has shared bathroom some of them or totally different with a private bathroom, so all the cheap or not Gold remember they chose with a shared bathroom. Upon our arrival we noticed that you have make a mistake the upgraded with the private suite private bath and you’re totally satisfied.

    Stayed in May 2024

  • Reviewed: 24 May 2024

    10
    Wonderful
    • Couple
    • Duplex Suite
    • Stayed 1 night
    • Submitted via mobile

    Wonderful

    Stayed in May 2024

  • Reviewed: 24 May 2024

    10
    They work from 2 PM to midnight 🕛
    • Business trip
    • Couple
    • Deluxe Suite
    • Stayed 1 night
    • Submitted via mobile

    They work from 2 PM to midnight We made a mistake thinking they are open 24 hours We called 4 Am no one had room This one answered we come but we needed to interact to assure our arrival We did abd we received direction and room number Thanks to save us Be sure call them and come with their consent They are not open 24 hours

    Stayed in May 2024

  • Reviewed: 24 May 2024

    10
    We enjoyed it
    • Business trip
    • Couple
    • Family Suite with Balcony
    • Stayed 1 night
    • Submitted via mobile

    It is like a big mansion Few special unique suites We loved it

    Stayed in May 2024

  • Reviewed: 24 May 2024

    10
    Searching for good one come to this place
    • Couple
    • Suite with Terrace
    • Stayed 1 night
    • Submitted via mobile

    We called them checking on price and availability We paid on phone to reserve our booking fully Great suite and private bath we chose We had pet and charges was 39 per day for average size of mine We left ourselves and check out was like self checkout very good

    Stayed in May 2024

  • Reviewed: 24 May 2024

    10
    Comfortable
    • Couple
    • Duplex Suite
    • Stayed 1 night
    • Submitted via mobile

    Beautiful

    Stayed in May 2024

  • Reviewed: 24 May 2024

    10
    Great for family
    • Business trip
    • Family with young children
    • Duplex Suite
    • Stayed 1 night
    • Submitted via mobile

    As it was designed and described for family it was good shared Kitchene in front of our room was a great help

    Stayed in May 2024

  • Reviewed: 24 May 2024

    10
    Our family loved it and definitely come back
    • Leisure trip
    • Couple
    • Deluxe Suite
    • Stayed 1 night
    • Submitted via mobile

    We just landed and good area and see if I can call him to sleep with me and Keith we booked a room at the Cincinnati plus not a ride through the switch to the room that the advice that there’s a little bit extra but it was much better than like. What is your number Booking Sylvia and me and my twin daughters stayed in that property and we left actually sooner to go to USA but definitely come back.

    Stayed in May 2024

  • Reviewed: 24 May 2024

    10
    Thanks for warm hospitality
    • Leisure trip
    • Couple
    • Deluxe Suite
    • Stayed 1 night
    • Submitted via mobile

    We booked on line and Reset an email right away about five minutes that you have to provide our credit or debit card number to them and it is rational because we didn’t look like anything so they wanted to be sure that we are coming so he paid over the phone and they accept us warmly thank you for everything

    Stayed in May 2024

  • Reviewed: 24 May 2024

    10
    Superb
    • People with friends
    • Deluxe Queen Suite
    • Stayed 1 night
    • Submitted via mobile

    Our flight to USA had a delay therefore we decided to book this property and a book to QUEEN private room upon entry because we had our card on file they could be able to charge us before arrival this signed and everything was perfect for us. Thanks allowing us to stay with you.

    Stayed in April 2024

Showing 1 – 25

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