location and one resto

Stayed in April 2022

there needs to be options for more lighting.. find it too dark!! not enough light to read in bed at night also need some softer pillows as options

dont eat breakfast

Stayed in January 2022

the cost of room service was outrageous,,,, very poor value even for this rarified strata

people were very good... hotel was very tasteful modern elegant

Stayed in February 2022

The Staff is amazing. The location is perfect. Hope to came back soon.

Stayed in February 2022

Oatmeal was not good.

Food was exceptional. Staff is very approachable and welcoming.

Stayed in January 2022

nothing

Stayed in January 2022

Dinner could have been better. Meat was an issue.

Breakfast was delicious.

Stayed in December 2021

i didn't like that there was no spa services availableat the time. But it was covid and christmas time so i can definitely understand.

Location was great , the deep tub was amazing, The bed was so comfortable. I had an amazing sleep.

Stayed in December 2021

NOTHING

NO FUSS FANTASTIC GREETINGS EXTREMELY EASY CHECK IN, EVEN WITH OUR DOG, SO EASY, SO FRIENDLY OUTSTANDING AND THE MOST CURTIOUS STAFF I HAVE EVER ENCOUNTERED OVER THE TOP RESTAURANT AND IN ROOM DINING ALL HOTELS SHOULD GET THEIR CUE FROM THE WAY THIS HOTEL IS RUN, AND MOST ESPECIALLY THE AMAZING AND VERY FRIENDLY AND ALERT STAFF DONT MISS IT WHILE IN T.O.

Stayed in December 2021

I had trouble rebooking but was able to do it on-line.

My check-in was very easy. The room was so clean and comfortable. Staff was very positive and helpful.

Stayed in December 2021

The location is a bit far from Dundas Square and the Cn tower... However, the experience compensated that part.

Stayed in November 2021

location and size and staff … 10/10

Stayed in October 2021

Everything was exceptional.

Stayed in October 2021

Excellent service

Stayed in October 2021

AC control was non responsive

Stayed in August 2021

Parking, restaurant prices went 'way up (30% or more). "Resort" fee applied, but pool closed.

Staff are absolutely wonderful. Concierges are first class. Exceptional bathroom/dressing room. Luxuriously comfortable bed.

Stayed in July 2021

The staff were excellent, above and beyond my expectations, Was very pleased!! And will definitely be staying here again soon! Highly recommended

Stayed in July 2021

Parking

The room and washroom

Stayed in May 2021

Location. Very busy street and lots of cars "racing" their engines on both Friday and Saturday evening/night plus a lot of people out smoking and partying outside Cibu. Impossible to sleep facing the street. Add insult to injury Hotel management decided to mend the pipes from 10 PM to 2 AM Sunday to Monday - mending pipes is noisy, regardless of which room you are staying at and no, it was not an acute reason, it was planned maintenance... Fun fact. I was credited 75 CAD for this, 75 CAD! Booked the Four Seasons. First class service, second rate location and management.

Staff, Room, SPA

Stayed in January 2024

The level of work of the reception staff leaves much to be desired. In order to pay for the extension of my room, I had to wait more than 25 minutes. Also, if you use a debit and not a credit card, hotel will charge a deposit from the card in the amount of $ 750, and after leaving the hotel return it in cash, which is very inconvenient and no one warns you about it. If you have a debit card, you are not allowed to credit room service to your room, you have to pay every time and remind the waiter to take the machine, they often forget it and you have to wait until they return with a card machine. It is not safe to use laundry service at this hotel, my t-shirt was lost. This is the first time in a 5 star hotel that things have been lost. After staff of the hotel lost my t-shirt, they didn't even call me so i had to call the next day to see if they found my t-shirt.

The hotel has an excellent concierge service, very dedicated staff who will help you solve any problem and advise you perfect places!

Stayed in August 2023

No value for money

The location was good

Stayed in June 2023

We normally stay at the Four Seasons but they happened to be sold out so we chose your hotel. Your staff was no where near the FS team

Stayed in May 2022

When we arrived, I tried to explain that we didn’t want to sleep in the same bed as I had been working on a CoVID floor and my colleague had not, and despite negative PCR, we felt it best to maintain some distance…but they simply didn’t have the space. I cannot conceive of that. But I accepted it. They moved us to a room the next day that was dirty and loud. This was the “upgrade.” There were flies in the second room, handprints on the wood walls in the foyer, hair in my food at their restaurant. I asked for a quiet room, and they put us across from a parking garage, next to the elevator and across from a maintenance area. It was loud enough to need ear plugs at night. FLIES. Not a fly, despite not opening the balcony doors. We had arrived at 11:30 pm at night for check in so I asked that they adjust the stay by comping that night given all of the problems we experienced during our stay with the property. They waived "upgrade fees, valet and facility fees" instead. $300 was worth more to them than having me come back again and again and spend thousands more, which is a reflection of a change in management style. But the very worst was paying $700 or so a night for a hotel that had pests in the room. Flies, as you know are born of maggots that live in trash, feces and dead animals. We got rid of them ourselves the first night, they were a problem again the second. We told management, and 40 minutes later, when we returned from the pool, 40 minutes later, THREE employees were in the room trying to manage the problem. We stood in the hallway in our bathing suits, literally, while they tried to figure it out. When they left, we set our things down, one of which included a cake for my birthday and when we came back, there were flies on that cake. Which we threw out. They were gracious and sweet but ineffectual. And in the end, insulting as $300 is nowhere near worth what they would have gotten in one additional booking from me.

I have been here many times prior to CoVID, perhaps it's the changes d/t CoVID or a change in management, but what used to be a special boutique property with unrivaled service that was able to run in the same race as the Four Seasons next door, is now a dirty place with rates that do not reflect a level of quality necessary to sustain.

Stayed in September 2021

the restaurants is a disaster from the standpoint of management (lost reservations made by the hotel concierge, had us move to make room for another party).detracts from a 5 star hotel you pay $500 a night for.

rooms are very spacious

Stayed in September 2021

rude rude arrogant racist staff

Trerrible racist staff ignorant and think they are better than they are. The hotels in Toronto are Abysmal and they know it.,

Stayed in July 2021