111 Queen Street East, M5C 1S2 Toronto, Canada
#21 of 111 hotels in Toronto
Guests' ChoiceBased on 81 hotel reviews
8.8Cleanliness
9.7
Comfort
9.5
Location
8.5
Facilities
8.9
Staff
9.2
Value for money
8.3
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 17 February 2024
Laforce
United StatesIt was a maze to get to and from the room. The elevator had to be operated by the staff. It felt very confined. The belcony was right across from office building where they could look directly in our room.
The room was very nice
Stayed in December 2023
Reviewed: 11 February 2024
Kamya
United Arab EmiratesNa
Na
Stayed in February 2024
Reviewed: 10 December 2023
Julie
United StatesLoved the room, the pool and staff was very helpful. Unique facility, huge beautiful room and bathroom, loved the complimentary bath salts, excellent breakfast service delivered outside my door. Great coffee, water and tea self service outside my room.
Stayed in November 2023
Reviewed: 28 September 2023
Marten
NetherlandsBreakfast is limited and our order came through 1 day, after that back to standard😂
Great location, very private once you are in. We had an excellent room.
Stayed in September 2023
Reviewed: 7 August 2023
Alyssa
CanadaWe loved everything about our stay - breakfast on our patio, the bath salts and products, beautiful decor, and quick access to Secrette cocktail bar.
Stayed in August 2023
Reviewed: 29 July 2023
Andrea
United StatesRoom
George at front desk was the best!
Stayed in July 2023
Reviewed: 1 July 2023
Bradley
GermanyThere’s a coffee shop next door with decent coffee. It’d be worth working out a deal with them.
The room was gorgeous. The check in process was very relaxed and nice.
Stayed in June 2023
Reviewed: 18 June 2023
Ginette
Canadanothing
Old fashion decoration Tranquility Delicious breakfast Caring staff
Stayed in June 2023
Reviewed: 10 June 2023
John
Irelanda bit noisy from room upstairs but not enough to be bother us
lovely hotel small and neat in an up and coming area
Stayed in June 2023
Reviewed: 31 May 2023
Deborah
Canadai loved everything about this property
clean, elegant, comfortable with welcoming staff! spectacular place!
Stayed in May 2023
Reviewed: 16 April 2023
Michael
United KingdomCoffee/tea facilities in the room would be better.
Lovely room, and building. Facilities were great. My only comment would be about the breakfast, being the same everyday and getting 3 pastries when there are 2 people, should 4 pastries :)
Stayed in April 2023
Reviewed: 29 March 2023
Mikko
CanadaOnly qualm was the confusion of entering the building. As long as it's super clear for guests, then everything would be perfecto!
The location, staff, amenities, and room we wonderful!
Stayed in March 2023
Reviewed: 26 March 2023
Carolyn
United KingdomForgot to tell them the TV didn’t work, but I only used it on the last night and it didn’t bother me and certainly didn’t ruin my stay.
The hotel was gorgeous. Slight difficulty getting the cases up the steps but the stay made up for it. The room was beautiful, far exceeding my expectations. Breakfast was delicious and big! It was left outside the door for 08:00 every morning. I declined turn down at night but the room was always cleaned the next morning. I didn’t use the other amenities because I had tours booked so didn’t have time. The hotel was also close to everywhere I wanted to go and for your pick ups. Very central.
Stayed in March 2023
Reviewed: 22 February 2023
John
United StatesNothing
Outstanding service
Stayed in January 2023
Reviewed: 31 December 2022
Brenno
SwitzerlandLadies only Spa&Gim
Room
Stayed in December 2022
Reviewed: 21 November 2022
Francine
CanadaHaving milk available at the coffee/tea common area
Breakfast was superb, beautifully arranged
Stayed in November 2022
Reviewed: 8 November 2022
Stephen
United KingdomNothing was excellent
Stayed in November 2022
Reviewed: 8 November 2022
Duncan
United KingdomSo exclusive we couldn't get in! Exterior doors were locked when they shouldn't have been and staff seemed put out by having to let us in.
Such a comfortable and relaxing room! A calm oasis in the heart of the city. Large comfy bed, luxurious bath. Just what we needed!
Stayed in October 2022
Reviewed: 5 October 2022
Kay
United KingdomNothing.
Excellent continental breakfast delivered to the room. Quite central. Within walking distance of bus and train stations. Tram passes the door.
Stayed in October 2022
Reviewed: 28 September 2022
Kay
United KingdomAll very good.
Breakfast excellent. Don’t know enough about area to comment.
Stayed in September 2022
Reviewed: 25 September 2022
Nancy
United StatesThe neighborhood was a bit dicey. I didn’t feel too comfortable walking around there at night.
It’s a very unique style which we found very attractive - not at all a cookie cutter hotel.
Stayed in September 2022
Reviewed: 20 September 2022
Azad
Canadaeverything was phenomenal
Stayed in September 2022
Reviewed: 26 August 2022
Sunu
United StatesWould have liked a more substantial breakfast with eggs.
The room was gorgeous!
Stayed in August 2022
Reviewed: 14 August 2022
Stephen
United KingdomWe did not like the plastic slippers which are uncomfortable. I understand the need to avoid unnecessary waste but they are really no good the telly was a bit complicated the location cannot be helped but is verging on very seedy
really all of the facilities, the proximity to an excellent restaurant but above all a super room
Stayed in August 2022
Akrotiri, Greece
Ramsau, Germany
Puigcerdà, Spain
Busan, South Korea
Niš, Serbia
Bangkok, Thailand
Berlin, Germany
Siracusa, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content