Hotel was in AC mode and heating was not available room temperature down to 64f. Lobby breakfast room all cold. Toilet was very tight facing bath tub.

Love heritage hotels

Stayed in May 2024

Not enough pillows!

It was convenient for our journey to Vancouver and the parking made the stop over very easy.

Stayed in May 2024

They need to work more on their English language skills.

The size of the room. The room was a good temperature for once. The bed very comfortable.

Stayed in May 2024

That they took a huge security deposit and still have not returned into my bank account

Located

Stayed in May 2024

The street life is a little shady

I like the heritage and the staff were fantastic

Stayed in April 2024

A bit run down despite being renovated . Bathroom was old.

Location was very good! Has some character ! Comfortable bed. Good price!

Stayed in May 2024

Unfortunately the carpets in the stairwells and landings required to be vacuumed as there was debris visible throughout our stay. Breakfast was not a great experience with a poor choice of food, food not replenished and very basic crockery and cutlery with no glasses available for juice.

The hotel has an excellent location in the centre of town.

Stayed in May 2024

Paid parking

The complimentary cooked breakfast was delicious, and it was a good location.

Stayed in April 2024

Location - whilst in a good location the hotel has a pub underneath on the ground floor. Car parking - is limited next to the hotel and the spots are extremely narrow. It is an open car park so not secure. Lifts - are old and very small with a sign to ensure limited to three people. Decor and interiors - it’s a very dated hotel. Requires updating. Rooms - the pictures you see online are not representative of the actual rooms. Quite disappointed as the rooms are dated, small, dark - very limited lighting. The TV is connected to a cable box so even the TV is dated. Amenities in the room are limited. Plastic cups are provided for use for coffee and tea and in the bathroom. We are only here for one night so it does the job for an overnight stay however I probably would not recommend if you are staying longer. Two adults with two large suitcases and small backpacks make it a struggle in the room to move around.

Location - Short walk down to the Riverside Park and street full of retail stores and restaurants. Breakfast - was included which provided the basics but was substantial. Buffet style with scrambled eggs, sausages, bacon and potatoes as hot food options. Options of cereal, yoghurt and fresh fruit. Some juices and tea and coffee. Bread and muffins also. Staff - upon check in the staff at the concierge was very lovely and helpful.

Stayed in May 2024

Parking, very limited and with small slots, hard to get in and out. The elevator and the whole building is antiquated, was quicker to walk to the third floor than wait for elevator, plus only big enough for two people with luggage, or 4 with out.

Breakfast was adequate, location was good for what we needed, parking is terrible, noise at night from the intersection right outside, the on site pub was a bonus and food was good there.

Stayed in May 2024

Disposable cups provided in room. Hotel is old but some interesting features. Kettle did not work. Took some effort to get replacement. Coffee provided in room but no tea.

Breakfast included. Room was comfortable but cold.

Stayed in May 2024

The elevator is a bit small, but serviceable....if you have a lot of luggage it can be a bit cramped.

Rooms were a little small, but very comfortable. They have a good breakfast available.

Stayed in April 2024

The cleaning could be improved as far as washing the walls where I noticed splatters, in the eating area on the walls, the carpets in the hotel need a good vacuum and cleaning or replaced as they are very worn.

Rooms are comfy and the age of the hotel has a charm.

Stayed in May 2024

Nice breakfast

Stayed in April 2024

the presence of homeless people within close proximity of the hotel

Stayed in April 2024

Friendly service!

Stayed in April 2024

-

centrally located, friendly staff, great rates

Stayed in April 2024

I left the hanger on my door for the room to be cleaned. It didn't happen.

Excellent location. Good breakfast. Amazing bed.

Stayed in April 2024

Lack of parking

History & location

Stayed in April 2024

My pillows. I had 6 in my bed and only 1 was less lumpy. They were all the same (lack of) firmness

The heritage stile of the building.

Stayed in April 2024

The music and chatter from the pub below and the booming base from a hotel private party made it incredibly difficult to fall asleep. Would not recommend this hotel on weekends if you want to fall asleep before midnight.

I had booked a queen room that turned out to be overbooked and was upgraded to a king suite. It was really comfortable, had everything I needed including a microwave. The hotel is on the older side but has some upgrades like heaters and the bed. The bed was so comfortable. Not too soft, not too firm.

Stayed in April 2024

Mention to guests night club

Stayed in April 2024

The parking situation. You pay a fee park in the hotel's parking lot or park on the street (which is metered).

It is a cool old hotel; it has a lot of character! The executive chef chatted us up when we came down for breakfast - he told us some interesting old stories/history of the hotel and that it was built in 1928! It's been modernized but a lot of the old décor is still in place.

Stayed in April 2024

There was blood on my bedsheets. There was people moving furniture at 7am.

I liked how close it was

Stayed in April 2024