537 Banff Avenue, T1L 1A6 Banff, Canada
#36 of 50 hotels in Banff
Guests' ChoiceBased on 1119 hotel reviews
8.0Cleanliness
8.5
Comfort
8.5
Location
8.3
Facilities
8.0
Staff
8.7
Value for money
7.8
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 20 May 2024
Philip
AustraliaNo breakfast included
Spacious room not far from reception and no stairs
Stayed in May 2024
Reviewed: 19 May 2024
Neil
United KingdomToo far from towncentre
Friendly and helpful staff
Stayed in May 2024
Reviewed: 19 May 2024
Janine
CanadaNo restaurant and hotel room was quite outdated.
The staff were friendly and the hotel was clean.
Stayed in May 2024
Reviewed: 16 May 2024
Stephen
United KingdomSwimming pool and restaurant was closed but alternatives were given.
Very nice and clean room, house keeping kept the room pristine every visit. Easy to find, good parking, Walking distance to downtown to nearby restaurants.
Stayed in May 2024
Reviewed: 15 May 2024
Barbara
AustraliaNothing really.
Location was great, guest services were welcoming & polite, rooms were comfortable. Liked the high ceiling which made the room we were allocated feel larger.
Stayed in May 2024
Reviewed: 13 May 2024
Joaquim
SpainIt was a bit far from the center of Banff. Price was a bit high but compared to other accommodations in Banff it was cheap!
Everything was perfect. Comfy beds, the room was huge and was quite clean. Cafe was provided on the lobby and room had coffee maker which was restocked everyday. I would go again! Parking was provided for free as well.
Stayed in April 2024
Reviewed: 10 May 2024
Nicole
AustraliaGreat room size, bed was really comfortable and huge, the place was clean and well equipped.
Stayed in May 2024
Reviewed: 10 May 2024
Sharon
CanadaLocation and value
Stayed in May 2024
Reviewed: 25 April 2024
Kinga
CanadaRoom right next to exit on main floor and noisy with people exiting.
Great underground parking
Stayed in April 2024
Reviewed: 20 April 2024
Fanny
FranceThe room could be a little bit brighter.
Large and comfortable room. The facilities are great and the staff is really nice.
Stayed in February 2024
Reviewed: 20 April 2024
Sandi
CanadaThe elevator was very slow and creaky.
The location and pool were good. Underground parking was convenient.
Stayed in April 2024
Reviewed: 18 April 2024
Stephen
AustraliaGreat place for a reasonalble price, beds were comfy.. The interior was a little dated looking but nothing too bad. I would stay here again.
Stayed in April 2024
Reviewed: 14 April 2024
Kieran
United Kingdomit could've been cleaner, and the bathroom is dated.
The bed was huge, plenty of space in the room, and the staff were very helpful.
Stayed in March 2024
Reviewed: 14 April 2024
Wendy
CanadaThe pool was closed but we weren't notified until after we booked a non refundable room. The use of a pool at a sister hotel wasn't practical for our family. One of the elevators wasn't working the first day. Staff didn't mention that when I asked about an elevator from the parking level. We had a stroller and had to carry it over stairs to get to our room from the back elevator. These were inconveniences, not deal breakers.
Great value. The room was clean and the hotel was quiet. They provided a bus pass to the local transport which we used. It was a 15 minute walk to the main shopping and dining area. Parking was provided under the hotel.
Stayed in April 2024
Reviewed: 14 April 2024
Mary
CanadaNear banff downtown
Stayed in April 2024
Reviewed: 7 April 2024
Greg
Canadathe shower didn't drain. the couch was really, really uncomfortable. the coffee machine wasn't good. there was no cream or milk available except fsome milk downstairs. no restaurant.
the place was clean. good location, just far enough from downtown but still close.
Stayed in April 2024
Reviewed: 5 April 2024
Cheryl
Canadathey need to purchase new pillows...different types, soft, firm, fat, flat.
Stayed in April 2024
Reviewed: 3 April 2024
Kaleigh
CanadaBeds were uncomfortable
Clean , good amenities!
Stayed in April 2024
Reviewed: 27 March 2024
Hong
CanadaNothing
Friendly staff. Nice indoor hot tub and pool. Free underground parking and complimentary bus passes to go shopping and even gondola, which saves us from looking/paying for parking.
Stayed in March 2024
Reviewed: 27 March 2024
Nasser
CanadaNo microwave in the roon.
The hotel room is clean. Hotel location at the entrance of Banff which is nice. They offered a Transit pass if we were planning to go into the town this is a great perk to not have to worry about parking. only needed to have a Microwave in the room to get full score.
Stayed in March 2024
Reviewed: 27 March 2024
Jerry
United Kingdomit was a little further from town than the other lodges, but not too far a walk.
perfect room, good size and it was clean and had everything that we needed. we loved the pool and the jacuzzi. the staff were really helpful. bus into town included with the lodge. nearest shuttle bus stop to slopes was opposite the building next to the rundlestone.
Stayed in March 2024
Reviewed: 19 March 2024
Bernardo
CanadaSuperior 2 queen bed room has no microwaves
Rooms were nice, fast a/c
Stayed in March 2024
Reviewed: 12 March 2024
Kimberly
United StatesThe HVAC in our room didn't work and the jacuzzi was luke warm.
Liked the location and the price
Stayed in March 2024
Reviewed: 9 March 2024
Larry
United StatesThe room furnishings were a bit outdated and it lacked hooks or towel racks in the bathroom.
Fireplace in the lobby and comfortable seating gave a nice waiting space. The walk from downtown was about 15 minutes but it was also easy to catch the bus (with the complementary pass from the lodge!)
Stayed in February 2024
Halifax, UK
Horn-Bad Meinberg, Germany
Sapporo, Japan
Hungerford, UK
Hermagor, Austria
Brela, Croatia
Seogwipo, South Korea
Jerusalem, Israel
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content