845 Burrard Street, West End, V6Z 2K6 Vancouver, Canada
#33 of 72 hotels in Vancouver
Guests' ChoiceBased on 2686 hotel reviews
8.4Cleanliness
8.9
Comfort
9.0
Location
9.5
Facilities
8.6
Staff
8.9
Value for money
8.0
Free WiFi
8.5
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End of dialog contentReviewed: 8 October 2023
Rob
CanadaRoom was to hot, ac fan was loud
Close to venue
Stayed in September 2023
Reviewed: 8 October 2023
Sheila
United StatesThe front desk representative who helped us during our check is not friendly.
Location
Stayed in August 2023
Reviewed: 6 October 2023
Lana
CanadaMini bar could not be opened
Great location, nice quiet rooms. Comfortable bed.
Stayed in September 2023
Reviewed: 6 October 2023
Aisha
United StatesThe hotel is renovating. Some rooms are VERY nice, the others not so. Once the whole hotel is complete I’m sure it will be better.
The hotel was overall really nice. Staff was very accommodating, everyone we interacted with was nice.
Stayed in October 2023
Reviewed: 6 October 2023
Liliana
United StatesComfortable 
Excellent location
Stayed in October 2023
Reviewed: 5 October 2023
Shannon
CanadaThe bed was broken on one side. Had a terrible sleep.
Love this hotel. Would stay again.
Stayed in October 2023
Reviewed: 3 October 2023
Maiko
CanadaI wish they had a bottle of water in the room
Clean and good location
Stayed in October 2023
Reviewed: 3 October 2023
Nathan
CanadaNo valet.
Excellent location and nice room.
Stayed in October 2023
Reviewed: 3 October 2023
Shane
CanadaMini fridge was jimmy'd into place. Check in was frustrating, annoying.
Staff was friendly, courteous and helpful. Suit was stocked with always forgotten amenities.
Stayed in September 2023
Reviewed: 2 October 2023
David
AustraliaNothing
Modern art deco look
Stayed in September 2023
Reviewed: 2 October 2023
Sharon
United KingdomPool was a bit underwhelming and an awkward walk from changing room to pool
The staff were lovely and upgraded us when my husband mentioned my birthday
Stayed in October 2023
Reviewed: 30 September 2023
Emily
CanadaNo fridge - only a mini bar. Beds were not comfortable and missing top sheets.
Location.
Stayed in September 2023
Reviewed: 27 September 2023
Jessie
SpainVery busy and slow at Reception could have been quicker with extra staff
Great locations staff very helpful and friendly
Stayed in September 2023
Reviewed: 27 September 2023
Christopher
AustraliaExpensive
Very friendly and helpful staff. Great location. Clean rooms
Stayed in August 2023
Reviewed: 26 September 2023
Geoff
AustraliaNice hotel very good location Happy to return
Stayed in September 2023
Reviewed: 26 September 2023
Daria
United Arab Emirates- poor cleaning (there were someone’s old socks left in our room under the stand) -the entire stay the hotel staff kept chasing us for payments that we have already made (and we have already authorized our credit card upon arrival), calling as at 10:30pm, calling multiple time throughout the day - no coordination between staff members, they took a while to figure out themselves what was our balance - the hotel is so stingy that there’s a separate person who comes to room unannounced to check the link bar consumption daily.
Great location, everything is within walking distance - good quality facilities and rooms
Stayed in September 2023
Reviewed: 26 September 2023
Noelle
CanadaThe room felt dated and a bit dingy in the corners
The location is good and the hotel is decent
Stayed in September 2023
Reviewed: 25 September 2023
Ana
CanadaTo go to the pool, you have to go through the reception which is alwas busy.Access to the pool needs another keycard. We stayed 2 nights and not room service. No big common areas.
Location is amazing. Rooms very clean. Room decoración was spectacular. Elevators very fast! The bathroom was beautiful; with a shawer and a tub separately.
Stayed in September 2023
Reviewed: 24 September 2023
Mandy
South AfricaWell situated in the centre of Vancouver. Very comfortable beds. Would definitely book this hotel again.
Stayed in September 2023
Reviewed: 21 September 2023
Karen
United StatesHard to get to, old, no staff could we could understand.
Decor
Stayed in September 2023
Reviewed: 21 September 2023
Lee
United Kingdompool was out of action
lovely room,friendly staff,great bar ,everywhere very clean,good restaurants close by.
Stayed in September 2023
Reviewed: 21 September 2023
Todd
CanadaCan’t park oversized truck there . Line up was bad
Stayed in September 2023
Reviewed: 19 September 2023
Satish
IndiaHad to endure a very long line for checking in. Could have been better managed and/or provided some drink or water to those waiting.
Stayed in August 2023
Reviewed: 19 September 2023
Terri
SingaporeIt’s a little costly, but you pay for the luxury and the location.
It is near to many good restaurants, cinema and supermarket. Best of all, it’s stop no6 for the hop on hop off bus.
Stayed in September 2023
Reviewed: 19 September 2023
Helena
IrelandWhile the property is advertised as having a bar this according to the front of house in the bar that I spoke to is not the case - we went into the bar for a pre dinner drink 7 p.m. to be told that they were unable to accommodate us and that they were independent of the hotel - this was disappointing and incorrect information I believe because you can charge services to the hotel from there - I appreciate that it was busy but having had a long day sightseeing we were looking forward to a pre dinner drink
The property is in an excellent location. Very busy and staff are good with one exception see further review
Stayed in September 2023
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