845 Burrard Street, West End, V6Z 2K6 Vancouver, Canada
#33 of 72 hotels in Vancouver
Guests' ChoiceBased on 2686 hotel reviews
8.4Cleanliness
8.9
Comfort
9.0
Location
9.5
Facilities
8.6
Staff
8.9
Value for money
8.0
Free WiFi
8.5
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End of dialog contentReviewed: 27 February 2024
Michael
AustraliaSmall room, barely enough room to open suitcase, but we did have 2 x double beds
5 star central location perfect for those on foot. Excellent quality hotel, lovely staff.
Stayed in February 2024
Reviewed: 23 February 2024
Baysidejules
AustraliaTwo items were broken in the room - however a quick response from maintenance staff to fix these was greatly appreciated. I believe that these should have been seen when the room was cleaned prior to our arrival.
The room was good size for two adults, a very large king bed, all facilities of a 5 star hotel available as expected. The location of the hotel was so central and walking distance to everything. Felt safe walking around here at night.
Stayed in February 2024
Reviewed: 22 February 2024
Elizabeth
CanadaMinibar fridge
Beautiful hotel with a nice pool. Room was very spacious. Having a couch and coffee table in the room was really nice.
Stayed in February 2024
Reviewed: 19 February 2024
Jennifer
CanadaThe pillows were pretty flat and uncomfortable to use, the bed however was nice and comfortable. There was very obvious staining on the chair in the living room area.
The location of the hotel is wonderful, grounds are well kept and very clean. We were upgraded to a suite which was a nice surprise.
Stayed in February 2024
Reviewed: 19 February 2024
Joo
SingaporeBathroom felt a little utilitarian.
Our newly renovated room was very comfortable, and furnishings felt plush. Liked the elegant white-grey colour mood board. Bed was nice and high and comfortable to sleep in. Coming from the bedroom, the bathroom felt a little utilitarian but was extremely clean and shower was strong enough. Service was lovely throughout from check in to the doormen who were always chirpy and friendly. Location is unbeatable for tourists, with the Robson strip just around the corner. Well priced for what we got.
Stayed in February 2024
Reviewed: 19 February 2024
Bergur
GreenlandThere were long hairs in the shower from previous guests
Stayed in February 2024
Reviewed: 16 February 2024
Benjamin
CanadaI didn't like that there was no nice courtyard to sit in or anything like that, although there may have been one, I wasn't notified of any
Great location, easy to get to, nice views of the city, and a spotless atmosphere
Stayed in January 2024
Reviewed: 15 February 2024
Darcy
CanadaThe staff
Stayed in February 2024
Reviewed: 12 February 2024
Teresa
CanadaNothing
Excellent central location, close to many restaurants and shops. Pleasant staff. Nicely renovated room with comfortable beds.
Stayed in February 2024
Reviewed: 12 February 2024
Andrew
AustraliaExcellent
Stayed in February 2024
Reviewed: 8 February 2024
Lily
CanadaI left on Sunday morning , at 7:00 am, to catch my flight, and not able to talk to receptionist. The offered free wifi was extremely slow. So I was not able to complete my work.
I have been requesting a quiet room to be able to study and rest. The noise from the traffic was very loud. I thought maybe the window panel is old. Anyway, I have discovered on my last day , that room 1501 had a window open and that’s why the traffic noise. The window panel was not in any form or shape in the state of being closed. And the reception told me upon checking in, that they give me a room in an area of the hotel that was recently renovated.
Stayed in February 2024
Reviewed: 4 February 2024
Amanda
CanadaThat the mini fridge in the room is stocked with expensive drinks and alcohol, would be nice to leave it empty and allow us to use it for personal use but staff made up for it by bringing me my own mini fridge to use! So appreciate it. Would’ve been nice to have a fitted sheet on the bed too instead of a top sheet. It kept getting tangled in the night and I wound up unknowingly sleeping on the bare mattress at one point 🤮 still very happy with my stay. Staff are so nice 😊
Great location. Room was clean, very happy with the “over and above” by staff in providing me a personal mini fridge to keep my water cold! Overall a great experience thank you!
Stayed in February 2024
Reviewed: 31 January 2024
Geoff
AustraliaThere was nothing I was dissatisfied with
The hotel was very comfortable with good facilities and a spacious comfortable. The staff were very welcoming and friendly and of great assistance
Stayed in January 2024
Reviewed: 30 January 2024
Sanesh
CanadaNothing
Upgraded me to a king bed.
Stayed in January 2024
Reviewed: 22 January 2024
Lisa
CanadaA bit dated, and a few extra amenities would be great. Better televisions with ease of use; a window in the bedroom; larger tubs that aren’t awkwardly shaped.
Awesome location and comfort.
Stayed in January 2024
Reviewed: 22 January 2024
Ale
MexicoRooms are smaller compared to other hotels with similar price ranges
The room was comfortable and clean, the staff was really friendly
Stayed in January 2024
Reviewed: 19 January 2024
Jaymi
CanadaNo comments. It was great and will definitely stay again.
The room was beautifully renovated and incredibly well priced for the ambience and location. Desk attendants were excellent. Concierge staff for bag storage was incredibly fast. The bed was comfortable and bathroom was great. View was also lovely.
Stayed in January 2024
Reviewed: 18 January 2024
Emily
CanadaPaying for parking.
This hotel is conveniently located to everything downtown and has really nice quiet rooms. Also loved the Nespresso machine for the morning. We happened to get an upgrade upon check-in which gave us a gorgeous city view. Can't say enough good things! And their staff are very friendly from the front door to the check-in!
Stayed in January 2024
Reviewed: 17 January 2024
Elaine
CanadaNothing to complain about
Location and staff
Stayed in December 2023
Reviewed: 17 January 2024
Jacob
CanadaStaff is always very welcoming and it’s always super nice inside everywhere in the hotel.
Stayed in January 2024
Reviewed: 14 January 2024
Amy
CanadaFor a longer stay I would want a fridge in my room.
Very clean, quiet, comfortable, reasonably good gym facility
Stayed in January 2024
Reviewed: 11 January 2024
Jordan
AustraliaIt was an excellent location, and the staff were extremely helpful and friendly.
Stayed in January 2024
Reviewed: 11 January 2024
Sharon
CanadaGreat location
Stayed in January 2024
Reviewed: 11 January 2024
Alena
New ZealandLocation and modern rooms, but the best was the Bed its luck jackpot with lush bed and amazing sleep. Thank you. Breakfast was very yummy.
Stayed in January 2024
Reviewed: 4 January 2024
Diana
CanadaHad to get used to the pillows, took a day or 2, the pool area should be cleaned a little more often(the floors) maybe a few more loungers/chairs in the pool area as well
Did not have the breakfast, the location was perfect, the beds were so comfortable, the hotel was beautiful, the steam rooms were excellent, staff was friendly and housekeeping quickly took care of our needs:)
Stayed in December 2023
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