845 Burrard Street, West End, V6Z 2K6 Vancouver, Canada
#34 of 72 hotels in Vancouver
Guests' ChoiceBased on 2675 hotel reviews
8.4Cleanliness
8.9
Comfort
9.0
Location
9.5
Facilities
8.6
Staff
8.9
Value for money
8.0
Free WiFi
8.5
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End of dialog contentReviewed: 28 May 2024
Ellen
United StatesOur room was originally next to the ice machine and we heard loud banging all through our first night. The next day we asked to move rooms and they were very accommodating. Sadly we lost our nice view and our large room, but that’s ok. The staff did all they could for us to be comfortable
The hotel was really lovely! The staff were great and gave us local dinner recommendations. The rooms were very comfortable and it’s in a great location
Stayed in May 2024
Reviewed: 28 May 2024
Denise
SingaporeNothing.
The front desk is very friendly and helpful. Very comfortable beds. They have good laundry facility.
Stayed in May 2024
Reviewed: 27 May 2024
Carole
United KingdomNo kettle and pool could do with a refresh.
Location, welcome, staff service, property design and cleanliness, all excellent. Only thing that did not give it 10 from us was the swimming pool. No changing facility and very busy. Could do with a bit of redesign and enhanced facilities. If you weee not looking for a pool experience this would get a 10 from most people other than Brit’s who really miss a kettle in the room in Canadian and US hotels.
Stayed in May 2024
Reviewed: 25 May 2024
Fernando
South AfricaHousekeeping was poor. More often than not had to ask for replenishments which appeared to have been forgotten. On one occasion room was not cleaned despite no " Do Not Disturb" sign.
Overall a comfortable hotel
Stayed in May 2024
Reviewed: 22 May 2024
Sheila
United KingdomThe leisure facilities do need a bit of an update
Very comfortable, Staff are friendly
Stayed in May 2024
Reviewed: 21 May 2024
Karen
CanadaThe late check in at 4:00
The location was so central!
Stayed in May 2024
Reviewed: 21 May 2024
Christine
CanadaVery noisy. Sirens all night long.
Excellent room and staff
Stayed in April 2024
Reviewed: 20 May 2024
Joan
United StatesThe bed was excellent. The linens were very soft. The room was large and comfortable.
Stayed in May 2024
Reviewed: 19 May 2024
Richard
AustraliaStaff a little abrupt on checkout
Comfy gracious rooms and facilities. Tip staff excellent
Stayed in May 2024
Reviewed: 15 May 2024
Catherine
AustraliaExpensive but had to stay there because the Rocky Mountaineer picks up from there so you’re forced
Quite lavish
Stayed in May 2024
Reviewed: 14 May 2024
Ed
United StatesRooms are very small for the prive
Convenience to cruise port
Stayed in May 2024
Reviewed: 13 May 2024
Siobhain
United StatesWe were locked out of our room 10 mins before check out time. Had to make multiple trips down to reception to get card key to work
Location, comfort of bed, staff
Stayed in May 2024
Reviewed: 13 May 2024
Ben
New ZealandA little expensive - not stunning value for money
Excellent location, very comfortable
Stayed in May 2024
Reviewed: 12 May 2024
Joan
New ZealandVery clean, good staff
Stayed in May 2024
Reviewed: 10 May 2024
Eduardo
United StatesI feel that this place is way overpriced for what they offer.
The Hotel is situated right around downtown, close to shopping and restaurants. They were nice enough to let us in the room around 2pm, rather than 4pm, a plus. The room was very nice and clean and the beds were very comfortable.
Stayed in May 2024
Reviewed: 9 May 2024
Thomas
United KingdomNothing
Nice room with a great view and a very comfortable bed.
Stayed in May 2024
Reviewed: 8 May 2024
Bradley
AustraliaReally nice Hotel great staff good rooms
Stayed in April 2024
Reviewed: 5 May 2024
Eyal
UkraineNothing
I liked everything! Location, level of property, cleanliness, value for money.
Stayed in May 2024
Reviewed: 5 May 2024
Izabela
NetherlandsWe were "upgraded" to a suite that was extremely noisy all through the night. I think it was the elevator, and it was also not soundproof. Fortunately it was only for 1 night. Furthermore the hotel side we stayed on was really dated and didn't look like the room we had initially booked. Disappointing.
Great location
Stayed in May 2024
Reviewed: 3 May 2024
Jennifer
CanadaNothing
Beautiful, clean and bright
Stayed in April 2024
Reviewed: 3 May 2024
Pip
New ZealandThe air conditioning was too noisy.
They upgraded us to a suite in the residences which was nice.
Stayed in April 2024
Reviewed: 2 May 2024
Mariana
CanadaThe EV chargers weren’t working properly
I chose this hotel for the great location and second because there are EV chargers. These EV chargers were not the best but they did the work after several hours. I saw they are installing more EV chargers but they didn’t work at the time I was there. Hopefully next time they will be ready.
Stayed in April 2024
Reviewed: 2 May 2024
Suzanne
United StatesAll good
They were very helpful with our large quantity of luggage, and they helped with taxis to activity and the airport. The restaurant was lovely with great staff.
Stayed in May 2024
Reviewed: 1 May 2024
Miki
JapanStaff were really kind and nice.
Stayed in April 2024
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