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  5. Reviews of The Sutton Place Hotel Vancouver

Reviews of The Sutton Place Hotel Vancouver 5 stars

845 Burrard Street, West End, V6Z 2K6 Vancouver, Canada

#34 of 72 hotels in Vancouver

Guests' Choice

Review score

Based on 2675 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    9.0

  • Location

    9.5

  • Facilities

    8.6

  • Staff

    8.9

  • Value for money

    8.0

  • Free WiFi

    8.5

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Showing 1 – 25

  • Reviewed: 28 May 2024

    7.0
    Loved our stay, would stay again! (If room isn’t located next to the ice maker)
    • Leisure trip
    • Couple
    • Sutton King Room
    • Stayed 3 nights
    • Submitted via mobile

    Our room was originally next to the ice machine and we heard loud banging all through our first night. The next day we asked to move rooms and they were very accommodating. Sadly we lost our nice view and our large room, but that’s ok. The staff did all they could for us to be comfortable

    The hotel was really lovely! The staff were great and gave us local dinner recommendations. The rooms were very comfortable and it’s in a great location

    Stayed in May 2024

  • Reviewed: 28 May 2024

    9.0
    A comfortable stay and it’s conveniently located within the city centre.
    • Leisure trip
    • People with friends
    • Sutton Two Queens Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing.

    The front desk is very friendly and helpful. Very comfortable beds. They have good laundry facility.

    Stayed in May 2024

  • Reviewed: 27 May 2024

    9.0
    Excellent hotel overall.
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted via mobile

    No kettle and pool could do with a refresh.

    Location, welcome, staff service, property design and cleanliness, all excellent. Only thing that did not give it 10 from us was the swimming pool. No changing facility and very busy. Could do with a bit of redesign and enhanced facilities. If you weee not looking for a pool experience this would get a 10 from most people other than Brit’s who really miss a kettle in the room in Canadian and US hotels.

    Stayed in May 2024

  • Reviewed: 25 May 2024

    7.0
    Good
    • Business trip
    • Family with young children
    • Deluxe Queen Room
    • Stayed 10 nights

    Housekeeping was poor. More often than not had to ask for replenishments which appeared to have been forgotten. On one occasion room was not cleaned despite no " Do Not Disturb" sign.

    Overall a comfortable hotel

    Stayed in May 2024

  • Reviewed: 22 May 2024

    9.0
    Comfortable
    • Leisure trip
    • Solo traveller
    • Sutton King Room
    • Stayed 2 nights
    • Submitted via mobile

    The leisure facilities do need a bit of an update

    Very comfortable, Staff are friendly

    Stayed in May 2024

  • Reviewed: 21 May 2024

    9.0
    Great weekend with a beautiful place to stay with great staff
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The late check in at 4:00

    The location was so central!

    Stayed in May 2024

  • Reviewed: 21 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Executive King Suite
    • Stayed 2 nights
    • Submitted via mobile

    Very noisy. Sirens all night long.

    Excellent room and staff

    Stayed in April 2024

  • Reviewed: 20 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Sutton King Room
    • Stayed 2 nights

    The bed was excellent. The linens were very soft. The room was large and comfortable.

    Stayed in May 2024

  • Reviewed: 19 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Classic Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    Staff a little abrupt on checkout

    Comfy gracious rooms and facilities. Tip staff excellent

    Stayed in May 2024

  • Reviewed: 15 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Expensive but had to stay there because the Rocky Mountaineer picks up from there so you’re forced

    Quite lavish

    Stayed in May 2024

  • Reviewed: 14 May 2024

    7.0
    OK hotel near city center. Expensive for what you get. The Fairmont very close by seems much nicer.
    • Business trip
    • Couple
    • Sutton King Room
    • Stayed 2 nights
    • Submitted via mobile

    Rooms are very small for the prive

    Convenience to cruise port

    Stayed in May 2024

  • Reviewed: 13 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted via mobile

    We were locked out of our room 10 mins before check out time. Had to make multiple trips down to reception to get card key to work

    Location, comfort of bed, staff

    Stayed in May 2024

  • Reviewed: 13 May 2024

    8.0
    Can’t beat the location; could be better value for money.
    • Business trip
    • Solo traveller
    • Sutton Two Queens Room
    • Stayed 3 nights
    • Submitted via mobile

    A little expensive - not stunning value for money

    Excellent location, very comfortable

    Stayed in May 2024

  • Reviewed: 12 May 2024

    9.0
    Very pleasant, good service, comfortable room
    • Leisure trip
    • Couple
    • Sutton King Room
    • Stayed 2 nights
    • Submitted via mobile

    Very clean, good staff

    Stayed in May 2024

  • Reviewed: 10 May 2024

    8.0
    Would I book this place again? Maybe, but I would look elsewhere for a better priced Hotel.
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room
    • Stayed 3 nights

    I feel that this place is way overpriced for what they offer.

    The Hotel is situated right around downtown, close to shopping and restaurants. They were nice enough to let us in the room around 2pm, rather than 4pm, a plus. The room was very nice and clean and the beds were very comfortable.

    Stayed in May 2024

  • Reviewed: 9 May 2024

    8.0
    Short trip but slept well on the excellent bed. A special mention for the lady concierge who recommended and booked the
    • Leisure trip
    • Couple
    • Classic Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Nice room with a great view and a very comfortable bed.

    Stayed in May 2024

  • Reviewed: 8 May 2024

    9.0
    Great stay
    • Leisure trip
    • Couple
    • Sutton King Room
    • Stayed 2 nights
    • Submitted via mobile

    Really nice Hotel great staff good rooms

    Stayed in April 2024

  • Reviewed: 5 May 2024

    9.0
    We would definitely stay here again
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    I liked everything! Location, level of property, cleanliness, value for money.

    Stayed in May 2024

  • Reviewed: 5 May 2024

    7.0
    An okay stay in Vancouver
    • Leisure trip
    • Family with young children
    • Sutton King Room
    • Stayed 1 night
    • Submitted via mobile

    We were "upgraded" to a suite that was extremely noisy all through the night. I think it was the elevator, and it was also not soundproof. Fortunately it was only for 1 night. Furthermore the hotel side we stayed on was really dated and didn't look like the room we had initially booked. Disappointing.

    Great location

    Stayed in May 2024

  • Reviewed: 3 May 2024

    9.0
    For our 20th anniversary this was exactly the right location to celebrate. We felt pampered and right at home.
    • Leisure trip
    • Couple
    • Grand Suite
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Beautiful, clean and bright

    Stayed in April 2024

  • Reviewed: 3 May 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Classic Premium King Room
    • Stayed 4 nights
    • Submitted via mobile

    The air conditioning was too noisy.

    They upgraded us to a suite in the residences which was nice.

    Stayed in April 2024

  • Reviewed: 2 May 2024

    8.0
    Great location. Comfortable room
    • Leisure trip
    • Group
    • Deluxe Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    The EV chargers weren’t working properly

    I chose this hotel for the great location and second because there are EV chargers. These EV chargers were not the best but they did the work after several hours. I saw they are installing more EV chargers but they didn’t work at the time I was there. Hopefully next time they will be ready.

    Stayed in April 2024

  • Reviewed: 2 May 2024

    9.0
    Lovely visit
    • Leisure trip
    • Group
    • Classic Deluxe Two Queens Room
    • Stayed 1 night
    • Submitted via mobile

    All good

    They were very helpful with our large quantity of luggage, and they helped with taxis to activity and the airport. The restaurant was lovely with great staff.

    Stayed in May 2024

  • Reviewed: 1 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Classic Premium King Room
    • Stayed 3 nights
    • Submitted via mobile

    Staff were really kind and nice.

    Stayed in April 2024

Showing 1 – 25

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