20 Queen St S., N1G 1V6 Kitchener, Canada
#1 of 8 hotels in Kitchener
Guests' ChoiceBased on 356 hotel reviews
8.4Cleanliness
9.1
Comfort
8.9
Location
9.0
Facilities
8.7
Staff
9.1
Value for money
8.0
Free WiFi
9.2
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End of dialog contentReviewed: 5 May 2024
Susan
CanadaThe room and hotel were lovely. Needed one more chair in the room - only other option is to sit on the bed.
From Booking.com
Stayed in May 2024
Reviewed: 4 May 2024
Joyce
CanadaShower: the water temperature was much too hot and I couldn’t seem to get the cold tap to work. I had to abandon taking a shower…water would have burned me.
Bed was fabulous. So comfortable.
Stayed in May 2024
Reviewed: 14 April 2024
Mursalin
CanadaNo parking on site
Rooms were exceptionally clean and modern, very comfortable
Stayed in April 2024
Reviewed: 22 March 2024
Andrea
CanadaThe heat in the room was awful , too hot and can’t control it yourself! The pillows were extremely uncomfortable . Our location was very noisy due to the huge exhaust pipe running up the wall by our windows which we had to have open for cool air even though we asked the front desk to turn the heat down..
Central location. Staff friendly. Great bar/restaurant. Clean
Stayed in March 2024
Reviewed: 15 February 2024
John
CanadaPeople upstairs in hard shoes party and yelling at 0200 hrs
Relaxed
Stayed in February 2024
Reviewed: 13 December 2023
Michael
CanadaTo call it “City View” maybe bit exaggerated but you can see the city out of the window. Not many parking options directly at the hotel, but parking garage the hotels recommends is very close. However, it’s expensive if you use your car during your stay. Also bit smelly and stairs seem to be kind of a meeting point/shelter for homeless persons or users. This is nothing the hotel can directly influence but still kind of impacts the stay.
Location downtown Kitchener is great, nice old building with modern interior. Staff is very friendly and helpful. All looks clean and well maintained. Room perfect for short stay.
Stayed in December 2023
Reviewed: 7 December 2023
Kelly
CanadaAlthough not an issue for me personally, I wasn't aware there were a couple steps to navigate when arriving off the elevator at your floor and entering the hallways that house the rooms. Not a challenge except if you have a trolley for your suitcase/personal belongings. Something just to keep in mind for accessibility. I was looking for change so that I might leave for housekeeping in my room but the front desk had none and directed me to the Barrister's Lounge but they also said they don't manage currency. I left without having ability to leave a tip.
The Walper is a beautiful, historic hotel that has been modernized without losing the feel and grandeur of its history and architecture. Well-appointed - from the lobby to its restaurant "TWH Social" and the Barrister Lounge the hotel is comfortable and highly appealing. Reception staff were amazing and provided me with information, directions and ensured that needs were met. Parking is easily accessible in a modern parking garage tower across the street. The hotel is centrally located. The system was down when I went to check out. There was a movie I'd rented that I wanted to pay for separately from my business card. The front desk clerk took my name and assured me that he would separate it out once the system was back up. He not only did that but actually didn't expense the movie to me in the second invoice. I thought that was a nice gesture. I'd definitely return. A very warm feeling at this hotel.
Stayed in December 2023
Reviewed: 21 October 2023
William
PortugalExcellent experience.
Stayed in October 2023
Reviewed: 19 October 2023
Tanya
CanadaThere weren’t many parking spaces
The service, atmosphere and comfy rooms were to-shelf!
Stayed in August 2023
Reviewed: 18 October 2023
Ann
CanadaBreakfast room understaffed
Location very nice room and comfy bed
Stayed in October 2023
Reviewed: 15 October 2023
Liu
Canadafirst room near lift noisy but they change room for me.
the friendly staff.
Stayed in September 2023
Reviewed: 9 October 2023
Sergey
CanadaA little pricey but you get above average service and perfect location
Perfect location, comfy large bed, quality amenities, a special shout out to the coffee machine and rain style shower
Stayed in October 2023
Reviewed: 1 October 2023
Dale
CanadaClean, friendly staff.
Stayed in September 2023
Reviewed: 18 September 2023
Shannon
CanadaParking
Location was close to everything
Stayed in September 2023
Reviewed: 6 September 2023
Kedar
IndiaI think the hotel should provide enough drinking water in the rooms. Although tap water is potable in Canada, but for some reason, we did not quite adjust to its taste there. More water bottles would have helped.
The whole place is so artistic. I took a lot of pictures. The decor at the reception was exceptional.
Stayed in September 2023
Reviewed: 29 August 2023
Jean
United KingdomThis is a modern hotel with very helpful & friendly staff. We were B&B & breakfast was good. Very comfortable bed.
Stayed in August 2023
Reviewed: 16 August 2023
Siddharth
CanadaThe accessibility to the hotel is a little tricky. It is situated right next to an intersection and since the hotel has no parking, you are left to figure out where to pull up so you can walk up to the front desk and ask where to park
The Breakfast was fantastic. The room was really spacious and comfortable. It was good value for money.
Stayed in August 2023
Reviewed: 15 August 2023
Ruth
CanadaThe whole building was too cold. I turned the AC way down....as in less AC in the room. At the Schwanke wedding the room was also freezing and nothing could be done about it.
Hall rugs, comfy bed and pillows, lots of cupboard space , friendly helpful staff.
Stayed in August 2023
Reviewed: 20 July 2023
Stefan
CanadaParking was available across the street in a city car park for a price. Did have concerns if my vehicle would be fine.
The location was perfect from the theatre where we were catching a comedy show. It was a quick walk so I didn't need to drive.
Stayed in June 2023
Reviewed: 14 July 2023
Fortnum
BermudaNothing
A great location love the decor.
Stayed in July 2023
Reviewed: 9 July 2023
Suzanne
CanadaNo counter space in the bathroom. I had no place to put my toiletries. Very upsetting. The water was warm, not hot for showering or cold for drinking. The movies were very expensive so we watched tv instead. View would have been nice if they matched the lamps (beautiful) to the court yard décor (which was absent). I little would have gone a long way. Love the historic building, its a shame that it was over modernized instead of leaning into it's history. Main reason for coming was the upstairs breakfast room (which still had some of the history in the architecture) but we were sad to learn it was not open on weekends. We thoroughly enjoyed it last time. .
This size of the room was excellent. It was clean, the bed and pillows were excellent. Coffee was excellent with many options. Thank you
Stayed in July 2023
Reviewed: 18 June 2023
Megan
CanadaThe property itself was great, however we were bumped down from a King room to a Queen room due to overbooking, which was disappointing but the room was still very nice.
The location was nice and the facilities at the hotel were great. The room was well laid out and had good amenities.
Stayed in June 2023
Reviewed: 16 June 2023
Mary
CanadaBreakfast was ok but not great. Parking was not included Hotel is a bit pricey. Coffee maker in room was broken.
Room was very comfortable and spacious Staff are very friendly Lounge area / bar in hotel is nice
Stayed in June 2023
Reviewed: 2 June 2023
Heg
CanadaOnly issue we saw is the noise insulation.
Comfortable spacious. Helpful and friendly team. Only issue we saw is the noise insulation.
Stayed in June 2023
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