401 Main Street, Y1A 2B6 Whitehorse, Canada
#9 of 13 hotels in Whitehorse
Guests' ChoiceBased on 325 hotel reviews
6.9Cleanliness
7.4
Comfort
7.4
Location
8.6
Facilities
6.8
Staff
8.0
Value for money
7.0
Free WiFi
8.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 26 April 2022
Zhengnan
CanadaI didn't complain much of the facilities.
I liked the location of the Hotel. I also like the room because it's quiet.
Stayed in April 2022
Reviewed: 19 April 2022
Tayja
United StatesThe bed was not the comfiest, but it did the job!
We came through Whitehorse in our RV, and decided to stay here for one night to get out of the cold. The room was clean, warm, and the shower was great! The front desk staff was friendly and very helpful.
Stayed in April 2022
Reviewed: 9 April 2022
Chris
CanadaGreat location, comfortable bed, real coffee cups
Stayed in April 2022
Reviewed: 8 April 2022
Ludovic
CanadaNothing
Everything
Stayed in April 2022
Reviewed: 19 March 2022
Alexandra
CanadaPubic hair on toilet rim, placate was grungy. Bathroom was gross. bedding was gross too, pillow cases both matching. this place needs a lot of work
cheap for the last min lay over
Stayed in March 2022
Reviewed: 17 March 2022
Keith
CanadaTv parking beds
Clean comfortable quiet
Stayed in March 2022
Reviewed: 6 March 2022
Kenneth
United StatesHallway smelled of cigarettes. Bed had no blanket on it, and we had to call the front desk for one at about midnight. Stairs are a bit too steep. There’s no lift, no breakfast provided. The staff are hiding behind front desk and difficult to understand, especially because and even though we wear hearing aides. Generally, we couldn’t wait to get going the next morning.
location good. Room was spacious, but…
Stayed in March 2022
Reviewed: 2 March 2022
Wendy
CanadaThe shower didn't work. Room hadn't been vacuumed.
Stayed in March 2022
Reviewed: 6 February 2022
Vickie
United StatesBot much
availability
Stayed in February 2022
Reviewed: 26 December 2021
Dalyce
CanadaRoom was not clean and ee found bed bugs
Friendly staff
Stayed in December 2021
Reviewed: 16 December 2021
Patrick
CanadaThe only real issue was there was no elevator if room is on an upstairs floor.
Everything was very good, especially the very friendly and helpful staff.
Stayed in November 2021
Reviewed: 11 December 2021
Chris
United StatesThe TV did not work. The beds were uncomfortable.
There is no elevator. Some of the younger staff are fantastic and some of the older staff are quite grumpy. The location is great and it is a servicable and decent hotel. My television did not work and the beds were uncomfortable. The entire hotel needs a facelift and alot of TLC to bring it up to a more modern feel. Start with beds. The good news was the price was reasonable and that was a big priority for me when I made the booking. Garry was an excellent front-desk person.
Stayed in December 2021
Reviewed: 25 November 2021
Christy
United StatesDoesn’t have elevator which is not convenient for female carry a large suitcase to third floor
service was great, location is everything!!! price is very reasonable. I had great time here.
Stayed in November 2021
Reviewed: 19 November 2021
Michelle
CanadaThe floors and walls are very thin. Request for top floor rooms if possible.
The location was great, very central relative to Downtown Whitehorse. You can walk to anywhere in around 10-15 mins. A lot of great restaurants close by.
Stayed in November 2021
Reviewed: 15 November 2021
Volanruud
CanadaCozy and clean, welcoming staff, great location
Stayed in November 2021
Reviewed: 30 October 2021
Gregory
CanadaReally overpriced, 175$ a night for unhelpful and rude staff, refusing cash payment as he was counting the cash (despite providing credit card for deposit) Room is really outdated, no coffee provided, but somehow they managed to let a dirty coffee machine in the room, no hairdryer, little noisy fridge is on a piece of plywood as the floor is most likely broken under.
Room is warm...
Stayed in October 2021
Reviewed: 13 October 2021
Abigail
United StatesLocated downtown, right next door to a police station. Very secure. Room was recently COMPLETELY renovated. Very nice, third floor walk-up, with nice view of town. Parking space on site is limited, best to get there early. Room had desk and dining table, comfy California King.
Stayed in October 2021
Reviewed: 25 September 2021
Guillaume
CanadaNice people
Stayed in September 2021
Reviewed: 20 September 2021
Shantal
United StatesThe bathroom was dirty, soap scum on the sink, dirty shower curtain. The chairs and bed linens were all stained.
Location was good.
Stayed in September 2021
Reviewed: 20 September 2021
Linda
CanadaN/A
Bed was beautifully appointed with one extra special pillow case which looked and felt like silk. I had great deep sleeps on the comfy mattress and high quality sheets. The housekeeping staff were excellent, checking in with me about my needs, and freshening my room daily. A kettle in my room was a welcome bonus, as was a waiting taxi upon checkout - thanks to the staff person who ensured I got on my plane! I also appreciated that the hotel was able to accommodate my arrival one day earlier with the same room for me throughout my stay. All staff were welcoming, personable, and willing to please.
Stayed in September 2021
Reviewed: 4 September 2021
Darrell
CanadaThey charged more than I was quoted by Booking.com.
Location
Stayed in August 2021
Reviewed: 26 August 2021
Bart
Canadawifi
Friendly employees
Stayed in August 2021
Reviewed: 6 August 2021
Tracey
Canada'Kitchenette" consisted of a bar fridge, a microwave, 4 knive, 2 forks and 2 spoons! False advertising - not a kitchenette! Booked a king bed and was provided a room with 2 doubles, bathroom was clean but stains and spills on bedside dresser.....
Location was good, staff friendly and room was a good size.
Stayed in August 2021
Reviewed: 4 August 2021
Chao
Canadagood location, clean and comfortable room and bed,
Stayed in July 2021
Antequera, Spain
Kempton Park, South Africa
Benidorm, Spain
Sozopol, Bulgaria
Norheimsund, Norway
Catania, Italy
Divčibare, Serbia
Kos Town, Greece
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content