502 Tunnel Mountain Road, T1L 1B1 Banff, Canada
#18 of 49 hotels in Banff
Guests' ChoiceBased on 1314 hotel reviews
8.6Cleanliness
8.9
Comfort
8.9
Location
8.8
Facilities
8.6
Staff
9.2
Value for money
8.2
Free WiFi
8.5
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End of dialog contentReviewed: 14 May 2024
Jerry
CanadaThe kitchen could have had more pots, particularly larger ones. Roasting pan and baking sheet would have been a good addition.
Housekeeping staff was excellent and kept the place spotless. Great loft space and having a powder room in addition to the main washroom was very convenient. We booked this place for having a kitchen, which was small but functional.
Stayed in May 2024
Reviewed: 13 May 2024
Cathy
AustraliaA little noisy due to wedding party staying
It was away from the bustle of town Great facilities and everything we needed except things in the kitchen. Great bus service, free into town Rooms were serviced each day!!
Stayed in May 2024
Reviewed: 12 May 2024
Laura
United StatesParking was limited, especially during their construction
Location was perfect, a few streets over from the heart of downtown. Absolutely gorgeous scenery, every morning deer & elk would graze in front of our room balcony. Clean and lovely helpful staff. 10/10 recommend. They even let you borrow bear spray for hikes!! Beds and pillows so comfortable.
Stayed in May 2024
Reviewed: 9 May 2024
Maiken
CanadaThe dark entrance to the rooms (the hall). I felt it lowered the hotel standard.
The wood burning fireplace though we weren't able to get it going because we had no matches so had to use the stove burner ( not the safest way) to light some paper. However , there was not enough kindling .The free transit pass was a plus. Very friendly cleaning staff.
Stayed in May 2024
Reviewed: 7 May 2024
Jonatan
IsraelIf your neighbors are noisy you’re going to hear them. Front desk didn’t answer in the evenings
The family room was fantastic. Spacious, clean, good kitchen with all the appliances and utensils. Very nice pool. A few min drive to Banff Main Street
Stayed in May 2024
Reviewed: 6 May 2024
Norberto
CanadaNothing
Close to everything downtown is a 30 minute walk. Bus very close. Parking is included
Stayed in May 2024
Reviewed: 4 May 2024
Lauren
United KingdomPool wasn’t the cleanest. And facilities were very basic there. Just needs a little update.
The location, staff and how dog friendly it was was brilliant. Rooms were comfy, easily accessible and clean. We came with our dog and children and it was fab. Easy walk into town too.
Stayed in May 2024
Reviewed: 3 May 2024
Elaine
United KingdomWell equipped kitchen It was quiet Close to Banff centre The complimentary bus pass was great The bathroom products supplied were fab, we went to the shop and purchased some to take home
Stayed in April 2024
Reviewed: 3 May 2024
Zijin
CanadaThe WiFi was really bad.
Cozy loft suite with fireplace.
Stayed in May 2024
Reviewed: 3 May 2024
Rob
CanadaParking is pretty tight.
Room was refreshed and in excellent condition.
Stayed in May 2024
Reviewed: 2 May 2024
Kellie
AustraliaPerfect location, great facilities and inclusions. Absolutely phenomenal
Stayed in May 2024
Reviewed: 1 May 2024
Syed
CanadaNothing
Room and location
Stayed in April 2024
Reviewed: 29 April 2024
Bermudez
CanadaI believed need to focus or more bigger for amenities like your swimming pool and etc..by the time of our stayed it hot tub is under renovation
Budget friendly
Stayed in April 2024
Reviewed: 27 April 2024
Nicholas
AustraliaCosy loft. Comfortably fit a group of 4 or more as it has 3 double beds. Nice fireplace and small little kitchen. Convenient location and clean.
Stayed in April 2024
Reviewed: 26 April 2024
Silvia
CanadaThere's one thing we'd highly appreciate if you could keep your clients NOT to use the washing machine after 11pm and before 8am. It was really annoying and disturbing to hear the upstairs appliance running close to midnight and the very next day early morning too! That should NOT happen!!!!
We really enjoyed the apartment we stayed in. The fireplace was the highlight of it. It was also very convenient to have the kitchen so we didn't have to go anywhere if we didn't feel like it.
Stayed in April 2024
Reviewed: 24 April 2024
Oleksandr
CanadaI would like to get working hot tub by sauna
Nice staff
Stayed in April 2024
Reviewed: 24 April 2024
Arifin
IndonesiaThe lighting in the room is not enough bright specialy in the dinning table
Nice place for leisure. We got free bus ticket during we stay here.
Stayed in April 2024
Reviewed: 23 April 2024
Anne-marie
United KingdomNothing
Lovely and clean. Great location . Well equipped kitchen.
Stayed in April 2024
Reviewed: 22 April 2024
Pearson
CanadaRoom was clean and loved the lay out of the room. Very nice. We will be back and will recommend to friends
Stayed in April 2024
Reviewed: 20 April 2024
Anne-marie
United KingdomNothing
Brilliant location. Lovely cosy little house with very well equipped kitchen.
Stayed in April 2024
Reviewed: 17 April 2024
Lucia
CanadaThe pool and changing room would need some maintenance and renovations.
Location and access to town. Our cabin was perfectly located, quiet and with a beautiful view.
Stayed in April 2024
Reviewed: 14 April 2024
Mina
CanadaThe pool wasn’t warm and smaller than expected. We had issues with access cards and knob to coil fridge was broken.
We liked that there was a balcony which faced the mountains and road. In the early morning, we saw a family of deer walking by.
Stayed in April 2024
Reviewed: 14 April 2024
Delaina
CanadaParking was tight
Loved the room and accessibility. Beautiful surroundings and balcony to enjoy them. It was nice and quiet, easy check in and check out.
Stayed in April 2024
Reviewed: 9 April 2024
Shaoyi
CanadaNeed hot tub
Good for cooking and very clean
Stayed in April 2024
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