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Reviews of Waterfront Hotel Downtown Burlington 3 stars

2020 Lakeshore Road, L7R 4G8 Burlington, Canada

#7 of 23 hotels in Burlington

Guests' Choice

Review score

Based on 2495 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.4

  • Location

    9.3

  • Facilities

    7.9

  • Staff

    8.6

  • Value for money

    7.9

  • Free WiFi

    7.9

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Showing 1 – 25

  • Reviewed: 20 May 2024

    8.0
    We all felt very safe and so impressed with the staff.
    • Leisure trip
    • Family with young children
    • King Room with Park View
    • Stayed 2 nights

    I wish the price was cheaper however it is worth the money.

    This was our fifth stay at this hotel. It is close to my family in Burlington. We love being close to the water, the staff is always great. There was a problem with one of the rooms doors, we had two rooms. We told the front desk and within 30 minutes the dead bolt on the door was changed and working perfectly, we were all very impressed and thankful. The second night returning from a family get together we could not find parking; the front desk again was very helpful and within three minutes we had parking. We travel with kids, we love the pool, the park and we feel very safe in this hotel. The rooms are very clean, we love the breakfast in the morning and the variety of items to choose from.

    Stayed in May 2024

  • Reviewed: 19 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Comfortable, clean, and wonderful location beside the water. Pool was excellent, as was the breakfast.

    Stayed in May 2024

  • Reviewed: 19 May 2024

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The breakfast

    Stayed in May 2024

  • Reviewed: 19 May 2024

    9.0
    Perfect Lil getaway near water
    • Business trip
    • Couple
    • King Room with Park View
    • Stayed 1 night
    • Submitted via mobile

    The room had a really odd smell when we first entered . And I found some areas to need re flooring as I triped on a floor piece that was raised.

    Location was on PAR. Staff was friendly and accommodating. Room was lovely with a nice view. Good value for $- would forsure return.

    Stayed in May 2024

  • Reviewed: 18 May 2024

    7.0
    Good location but don’t choose the breakfast
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    I requested connecting rooms 2 weeks in advance which wasn’t provided despite receiving a confirmation message. The rooms are old but clean. Breakfast experience was bad. Food was OK (with limited choices) but seating was in the hotel lobby with limited number of tables and chairs. Breakfast was included in the booking but I regret choosing that.

    Nice location, warm staff, temperature-controlled swimming pool.

    Stayed in May 2024

  • Reviewed: 18 May 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    How there were not enough pillows. Also how the hotel is out dated with their eco friendly options. Example: the showers should have those refilled bug bottled of shampoo, condition and soap. This helps the environment and is less of a waste.

    Stayed in April 2024

  • Reviewed: 14 May 2024

    8.0
    Really good stay would use again for next visit
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds with Park View
    • Stayed 6 nights
    • Submitted via mobile

    The a/c in the bedroom could not be altered The bed, though comfortable, dipped in the middle but n saying that I slept well. The WiFi had patchy connectivity Paper plates and plastic cutlery for breakfast

    Location was excellent for the purpose of my visit. (Visiting family member in hospital) The staff were very friendly And the food in the bar/restaurant was excellent Hotel was spotlessly clean

    Stayed in May 2024

  • Reviewed: 14 May 2024

    8.0
    Perfect place for what we needed.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds with Park View
    • Stayed 2 nights

    Nothing.

    The location was excellent. Next to walking paths and close to highway. Hotel has been renovated, and very clean and comfortable. Breakfast was adequate. Was under the misapprehension that parking was included in the payment. That should be clarified on the site.

    Stayed in May 2024

  • Reviewed: 14 May 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds with Park View
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was promised for 6:30 am and there was nothing 15 minutes later. The girl serving was not helpful and no one around equiped to handle complaints. She told me there was no manager, coming later. I hat to leave by 7 am and I had no breakfast which I needed to start my day. I had to go to Tim Hortons for breakfast.

    Beautiful over looking lake. Lots to do around.

    Stayed in May 2024

  • Reviewed: 13 May 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds with Park View
    • Stayed 1 night
    • Submitted via mobile

    Breakfast primitive on plastic plates, to be avoided

    Perfect location, big rooms

    Stayed in May 2024

  • Reviewed: 11 May 2024

    9.0
    We had a great birthday celebration for grandchild’s fourth birthday
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Pool was great

    Stayed in April 2024

  • Reviewed: 10 May 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds with Park View
    • Stayed 3 nights
    • Submitted via mobile

    No daily cleaning

    Location

    Stayed in May 2024

  • Reviewed: 9 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room with Park View
    • Stayed 1 night
    • Submitted via mobile

    Breakfast

    Location.

    Stayed in May 2024

  • Reviewed: 7 May 2024

    8.0
    The best thing about this hotel is the location
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Other hotel guests were very loud. Moved loudly in the corridor at night and opened the door loudly

    The location is perfect, on the shore of the lake, on the first line. Breakfast was not good

    Stayed in May 2024

  • Reviewed: 7 May 2024

    9.0
    Highly recommend for location, comfort and amenities, and very helpful staff.
    • Leisure trip
    • Family with young children
    • King Room with Park View
    • Stayed 1 night
    • Submitted via mobile

    We had a door adjoining the next room which meant their noise (loud talking) carried into our room, thankfully they quietened down by 11pm. The lift door closed rather quickly for two people loaded up with luggage it closed on my arm before hubby could press the open doors button. But all Aok otherwise

    Great location, very friendly and helpful staff. Lovely pool And gym facilities!

    Stayed in May 2024

  • Reviewed: 7 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Room with Park View
    • Stayed 1 night

    Very nice stay. Bed was fantastic. Breakfast was good, lots of options. Staff were very friendly and helpful.

    Stayed in May 2024

  • Reviewed: 4 May 2024

    8.0
    Lovely location, nice quiet stay
    • Leisure trip
    • Couple
    • King Room with Park View
    • Stayed 1 night
    • Submitted via mobile

    No complaints

    The breakfast was plentiful, with lots of choices. And the coffee was good! So nice that it was included and right on site.

    Stayed in April 2024

  • Reviewed: 4 May 2024

    8.0
    Good for the money. Very basic.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Not sure why square pillows on the bed. Nobody sleeps with square pillows. Breakfast was the absolute bare minimum.

    Proximity to the lake and Spencer’s restaurant.

    Stayed in May 2024

  • Reviewed: 2 May 2024

    7.0
    Convenient comfortable adequate
    • Group
    • King Room with Park View
    • Stayed 2 nights
    • Submitted via mobile

    Heating cooling unit noisy

    Convenience

    Stayed in April 2024

  • Reviewed: 30 April 2024

    8.0
    Nice room and staff
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Really great hotel, good location and central to everything. Nice staff who are very accommodating.

    Stayed in April 2024

  • Reviewed: 28 April 2024

    8.0
    Great location, easy walk to all amenities.
    • Family with young children
    • Queen Room with Two Queen Beds with Park View
    • Stayed 1 night
    • Submitted via mobile

    No major issues or complaints.

    Location on water and right downtown burlington. Great coffee shops and restaurants within a few minutes. 5 minute walk from the performing arts centre Large room.

    Stayed in April 2024

  • Reviewed: 27 April 2024

    7.0
    Good and comfortable
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    Nicer weather. Haha

    Location and room were very good. Breakfast left a lot to be desired

    Stayed in April 2024

  • Reviewed: 25 April 2024

    7.0
    Decent hotel but avoid rooms on lower floors facing the restaurant bar if you want privacy and expect to sleep before 2a
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Some rooms on first floor have restaurant patio tables directly outside the windows. The bar is open until 2am on weekends.

    Location

    Stayed in April 2024

  • Reviewed: 25 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room with Park View
    • Stayed 2 nights
    • Submitted via mobile

    No dresser to put our clothes in.

    Excellent

    Stayed in April 2024

Showing 1 – 25

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