Breakfast is only by menu order with no buffet option. Meeting room was constantly cold.

Great location. Rooftop restaurant is a great experience. Room was organized well for the snowy weather.

Stayed in January 2024

Everything about our stay at the William Gray hotel was absolutely amazing. The service from all staff we encountered was beyond exceptional, the hotel room was clean and upscale even for their most basic option. The bed/pillows were super comfortable and the shower water pressure was next level. To top it all off the spa was luxurious and professional, one of the best massages I’ve had. Will definitely be back as soon as possible!

Stayed in February 2024

Our room was on the third floor, which opens up to their event space and lobby atrium so it was a big noisy at times, with doors opening and closing to that public area.

Location was very perfect, with a great coffee shop in the hotel so you didn't have to go far in the morning to find caffeine and breakfast. Hotel was new with lots of options for lounging throughout the lobby and other parts and had a nice gym.

Stayed in January 2024

Perfect location and perfect boutique hotel.

Stayed in November 2023

n/a

everything (room was great, great location, great staff, great hotel

Stayed in November 2023

Housekeeping - see previous comments.

The location was excellent - a quiet street around the corner from great streets for walking, eating, sightseeing, etc. The concierge was outstanding - In addition to making great suggestions for restaurants and tours,she went out of her way to find medical assistance for a member of our group. The rest of the staff were very welcoming and efficient. The rooms were not huge, but were very comfortable - comfortable beds and great pillows! The housekeeping is the only element of this hotel where it fell short - our rooms were not made up until after 5:30 at night - we did not get clean towels and the waste baskets were not emptied. The cocktail lounge was great - interesting seating and attentive staff. All in all a great stay!

Stayed in November 2023

The bar is only open Friday to Sunday. (Although appreciate there is another available within the Maggie Oakes restaurant).

Modern, clean and very helpful and efficient staff. Very convenient for exploring old Montreal.

Stayed in November 2023

My stay was too short 😃.

The staff were friendly and accommodating and the location of the property was close to enough to other great attractions.

Stayed in October 2023

Room service breakfast was excellent. Great value for the quality.

Stayed in October 2023

Rooms are small, limited in-room coffee option (espresso pods)

Clean, great location for old port sights, helpful staff, great restaurants in hotel, nicely appointed and stylish design, walkable location close to bike share locations

Stayed in October 2023

Our room (828) was on the last, 8th floor. Same floor as the restaurant and the already mentioned terrasse. The view, therefore, is also great but the problem is that you bump all the time with people that come just for the restaurant and are not hotel clients, and it doesn't feel private or comfortable. Also, the wall behind our bed was near the bathrooms and that common area to the restaurant and it literally trembled multiple times awakening us during our sleep. It felt like an earthquake (it wasn't....). Also, the corridor to our room was always super hot and smelled bad. It felt like these rooms were an afterthought and a way to better utilise this last floor. I would much recommended staying at another floor, avoir the 8th floor and especially the room 828 if possible. Also, breakfast takes forever. We had an excursion one day and we ordered things well in advance, but our food took more than 30 minutes to arrive (granola, fruit, nothing fancy). Take that into account when planning your day.

The location is perfect at Old Montréal, the most picturesque part of the city in our opinion. We arrived by private transfer (booked by us), and we think this is the most comfortable way. The hotel itself is also beautiful, and the view from the terrasse on the 8th floor is also very nice. The staff was very friendly, especially the gentleman that received us and spoke French and English very well.

Stayed in September 2023

The window of our room was right above a busy bar and it was noisy on Friday night until late. The hotel staff was nice and helped us out but I will definitely ask for a room in a quiet area if I travel again to this hotel during the summer weekends!

Location was AMAZING and breakfast was really good. Hotel room was very comfortable and gym was perfect. It has a beautiful rooftop restaurant/bar also. The staff was very professional and friendly. Has a superb coffee shop inside the hotel.

Stayed in August 2023

Our room was a little dark (and cozy) but it was a little dark.

Bathroom was beautifully appointed, Location of the hotel overall was great, food at Maggie Oakes was yummy. All staff at front of house (valet, porters) were lovely. We had a great massage as well.

Stayed in August 2023

Room was not ready until 5:30.

Great location

Stayed in August 2023

Only complaint was the bed was a little uncomfortable, as it had a concave thing going on.

Great location. Cool hotel.

Stayed in August 2023

Everything was exceptional -we loved it all.

The presentation of the breakfast food was incredible. We thought the prices were reasonable too. Great waitresses !

Stayed in August 2023

The restaurant is excellent, and breakfast is very good!

Stayed in July 2023

Nothing

The shower was probably the best I've ever experienced. Hotel food options were great. Roof top terrace was great. Location in old Montreal perfect. Gym was very good.

Stayed in August 2023

The price of parking was a bit high.

The shower and water pressure were amazing, comfortable robe and slippers, a small private terrace, full length mirror and a magnifying makeup mirror in the bathroom all made the stay more comfortable.

Stayed in August 2023

Nothing

Fabulous property with ultra helpful staff. Bedrooms extremely comfortable with a shower that is to die for! Location excellent right in the middle of the old town with great valet parking. Highly recommend

Stayed in August 2023

Room could have been bigger

Location and facilities

Stayed in July 2023

That even as a guest who had also booked for the spa we had to pay to use the pool.

Wonderful location, clean and tidy - and the best coffee shop right on site.

Stayed in July 2023

All fine

Location.

Stayed in July 2023

Best shower i ever had. Everyone was so friendly and kind.

Stayed in June 2023