18 Saint Thomas Street, M5S 3E7 Toronto, Canada
#91 of 114 hotels in Toronto
Guests' ChoiceBased on 163 hotel reviews
7.4Cleanliness
8.0
Comfort
8.2
Location
9.3
Facilities
7.5
Staff
8.1
Value for money
6.7
Free WiFi
8.6
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End of dialog contentReviewed: 27 April 2022
Anthony
United States(1.) The facility is very run down. (2.) The heating and cooling system wasn't working and I was told I would have to wait a day for someone to look at it. (3.) A Wedding went past midnight and the entire building was blasted with loud music that late. (4.) The spa was so unprofessional. The massage therapist was checking her phone during the massage and it was lighting up the entire room. (5.) Don't waste a penny on any spa treatments, it was very amateur.
Only upside was the location
Stayed in April 2022
Reviewed: 3 February 2022
Taher
CanadaTv and cable ,so old SP care doesn’t work
Stayed in February 2022
Reviewed: 18 December 2021
Roberta
ItalyRestaurant and menu can be more vatious but considering pandemic is ok
Feel like family enviroment Amazing tea
Stayed in December 2021
Reviewed: 13 December 2021
Saplys
CanadaI did not like that there was not a main floor restroom. When we had breakfast, I had to take the elevator to go to the restroom. At night when we went to the bar for a spanish coffee, they did not have whipped cream but did a milk foam on top. This drink was not very good at all. Breakfast for me was eggs benedict which had a LOT of potatoes and two strawberries and orange slices. I would have preferred more fruit or greenery.
I really liked the deor and our room was spacious and the bathroom lovely. I liked the separated toilet.
Stayed in December 2021
Reviewed: 12 December 2021
Caroline
CanadaThe booking.com room says there are 2 queen beds, which we booked for our family. But the room has only 1 bed, and a sofa bed which was not what was advertised. We were told that there is no existing room with 2 queen beds. The tub is leaking and the carpet outside the bathroom wall gets all wet when the tub is used inside. Room temperature was too cold. The in-room control does not seem to work properly. No complimentary bottled water inside the room.
location
Stayed in December 2021
Reviewed: 10 November 2021
Goft
United Statesthe room
This used to be a gem in the middle of Yorktown however these times are past and it is now not a place to stay. The room are still old British style but after a 16 hours flight and be sent in the cold Toronto was not a pleasant experience
Stayed in November 2021
Reviewed: 8 November 2021
Irene
BelgiumQuality-price ratio was bad, too expensive for the services offered. The attitude of the staff was arrogant, covid rules not respected by all clients (people were without mask in the lift), we had to pay for making the extra bed for the 3rd person.
Old-fashioned atmosphere, nice sauna and swimming pool.
Stayed in November 2021
Reviewed: 5 November 2021
Lisa
United StatesThe room wasn't ready until almost 7 pm. And it wasn't the room that I was told I was receiving. It was supposed to have two beds and a sitting area. Instead it was one bed and a sofa bed. I asked for the sofa bed to be made up and it was just a sheet and a dirty blanket. And they charged me a $40 sofa bed fee. I have been trying for weeks to resolve my bill - I was overcharged more than $300.
The restaurant staff were wonderful as were the people in charge of the valet parking. The pool and spa area are lovely.
Stayed in October 2021
Reviewed: 24 October 2021
Sanjaya
CanadaTv didn’t work. Little unorganized. Very pricy for what you get. Room really needs modernizing.
Location was good. Very pricy for what you get.
Stayed in October 2021
Reviewed: 2 September 2021
Torabi
CanadaCustomer Service, strong odour of chlorine on my floor, very old fashioned and out of date
The location
Stayed in August 2021
Reviewed: 19 August 2021
Raymond
United StatesAs in all major cities, prices are higher than elsewhere.
Excellent location in the heart of Toronto. Pool, spa, rooftop area very convenient. Comfortable beds.
Stayed in August 2021
Reviewed: 27 January 2023
Anonymous
Canadait’s very run down for a 5 star. and the staff are not 5 star calibre.
location is great and the history of the hotel adds to the experience
Stayed in December 2022
Reviewed: 12 June 2023
Anonymous
Canadabreakfast was tater tots and microwave bacon
the staff was so kind and helpful
Stayed in June 2023
Reviewed: 19 June 2022
Anonymous
United Statesshabby outdated
Stayed in June 2022
Reviewed: 16 November 2023
Simon
United KingdomThere are no comments available for this review
Stayed in November 2023
Reviewed: 13 August 2023
Kathryn
CanadaThere are no comments available for this review
Stayed in July 2023
Reviewed: 20 July 2023
Amaldev
United Arab EmiratesThere are no comments available for this review
Stayed in June 2023
Reviewed: 29 June 2023
Andrea
CanadaThere are no comments available for this review
Stayed in June 2023
Reviewed: 20 June 2023
Amaldev
United Arab EmiratesThere are no comments available for this review
Stayed in June 2023
Reviewed: 12 June 2023
Tom
CanadaThere are no comments available for this review
Stayed in May 2023
Reviewed: 13 March 2023
Martha
CanadaThere are no comments available for this review
Stayed in March 2023
Reviewed: 12 March 2023
Marthese
CanadaThere are no comments available for this review
Stayed in March 2023
Reviewed: 6 March 2023
Stephen
CanadaThere are no comments available for this review
Stayed in March 2023
Reviewed: 14 October 2022
Charlotte
CanadaThere are no comments available for this review
Stayed in October 2022
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