18 Saint Thomas Street, M5S 3E7 Toronto, Canada
#91 of 114 hotels in Toronto
Guests' ChoiceBased on 163 hotel reviews
7.4Cleanliness
8.0
Comfort
8.2
Location
9.3
Facilities
7.5
Staff
8.1
Value for money
6.7
Free WiFi
8.6
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End of dialog contentReviewed: 20 April 2024
Rosa
CanadaThe location over all , and the classic style of decor and the kindness of their staff
Stayed in March 2024
Reviewed: 19 March 2024
Ann
United StatesThe location, staff, room size and comfort are all great. We always have a nice stay. My only criticism is that it really needs to be updated. Rooms really need to be renovated given the price point and # of stars.
Stayed in March 2024
Reviewed: 22 October 2023
Neil
United StatesHall carpets dirty, bed was worn out and no hot water in my room. No food service available after a busy day and generally frustrated at lack of options for guests.
Location and staff
Stayed in October 2023
Reviewed: 2 August 2023
Lukas
SwitzerlandDated. Reminded me of a museum or a drift shop
Friendly staff, clean
Stayed in June 2023
Reviewed: 22 June 2023
Ingrid
Canadathe sauna, pool and salt cave are worn out and need modernization and pool must be painted
amazing location
Stayed in June 2023
Reviewed: 22 June 2023
Marc
CanadaRoom had an annoying clicking that went on all night. Hot water took 5 minutes to reach shower. Tried to have dinner at restaurant but most of the wines were sold out and no key on site to the cellar for main wine list …
Room was big and bed was comfortable. Some old world charm to the building. Friendly staff.
Stayed in June 2023
Reviewed: 17 June 2023
Paul
United Statesthe staff need to be better trained. English isn’t their fist language
the location
Stayed in June 2023
Reviewed: 8 June 2023
Char
Canadaa bit outdated and expensive.
the location was great.
Stayed in June 2023
Reviewed: 15 May 2023
Jim
United StatesI was not necessarily surprised that one of the sinks in the ensuite had been broken, but I was surprised that it was so poorly repaired. While the "stocked" fridge was a nice contingency, it would've been nicer to have more space to store leftovers from dinner. Valet parking is nice with a rental, but I prefer to self-park and the lack of hotel options here is terrible.
For us, it was an optimal location, both to downtown & to TTC. Then there is the "Room", all of them, were wonderful, with a good number of comfortable seating positions. The minibar, though not used, is a nice touch. The towels and bed linens are nice quality, often these are kept beyond their useful lfe.
Stayed in May 2023
Reviewed: 13 May 2023
Terence
CanadaThe decor needs to be updated- halls very dark. The room, while very clean needed repainting and freshening up. I found the TV and AV equipment confusing to use with two remotes to operate the tv and cable box. A list of available tv channels would be helpful.
Boutique hotel in a terrific location- that is very quiet. Service is outstanding. Rooms are very clean, with lots of space. The bathroom and fixtures are modern and well lit. Cookies in the evening are a nice touch.
Stayed in May 2023
Reviewed: 6 May 2023
Yuan
CanadaNeed to improve their clean up and make the room clean.
Stayed in March 2023
Reviewed: 28 April 2023
George
CanadaBetter selection of taxi booked for my return to airport. Very rickety cab.
Okay.
Stayed in April 2023
Reviewed: 28 April 2023
Arthur
United StatesFeeling tired, facilities need upgrade
Breakfast good and generous, atmosphere and spa, decor, cosy not too big
Stayed in April 2023
Reviewed: 22 April 2023
Tom
Canadatoo dark in the hallways. AC wasn’t great. breakfasts should be included
location, windows that open, size of room
Stayed in April 2023
Reviewed: 17 April 2023
Maral
CanadaThese are things that need improvment : 1) Electrical outlet on both side of the bed, only one side was available 2) Towels were old and tired 3) Pillows were so thin .
1) Staff were helpful. 2) Bed was comfortable. 3) Tasty cookie plate was awaiting us in the room.
Stayed in April 2023
Reviewed: 30 January 2023
Anne
Canadait definitely could use an update in areas
it was very elegant!
Stayed in January 2023
Reviewed: 14 January 2023
Helen
IcelandThe bed was broken, the mattress was bulky and soft. We barely could fall sleep at all. In the morning we were so sore. No one, should have to pay for this torture! The front desk did nothing when I advised them considering we stay there often. The manager that was there when we checked in was amazing but the next day no one cared.
locarion
Stayed in December 2022
Reviewed: 21 December 2022
Keri
CanadaKey system is very poor, we had to get a porter to let us in a few times. had a very loud event in the evening which we could hear upstairs.
location, spacious price, comfortable bed
Stayed in December 2022
Reviewed: 1 December 2022
Roberta
Italysuite found not clean at the arrival with limited towel no flexibility at restaurant to adapt menu even for minor changes
amazing location pool and spa nice bar and nice restaurant room valet service good
Stayed in November 2022
Reviewed: 21 October 2022
Raymond
Canadaa few minor mechanical/technical issues with 1 of the elevators and with the key fob.
location, classic charm, beautiful suite, well furnished, spacious, old world charm
Stayed in October 2022
Reviewed: 22 September 2022
James
Canadaa bit tired.
classic
Stayed in September 2022
Reviewed: 5 September 2022
Patricia
United StatesI thought the room would be a bit bigger since we got a two bedroom suite. The main thing that was somewhat disappointing was the dark and dingy hallways. It's totally incongruous walking through a drab hallway and then walking into a bright and cheery room. It's like two different themes exist in the hotel. I'm not sure why the hallways are the way they are but they definitely need a refresh and a rethink.
The location of the Windsor Arms is excellent - especially if you are dropping your child off at the University of Toronto. The staff was fabulous - really pleasant and helpful. I also liked our suite, although I expected something a little larger.
Stayed in September 2022
Reviewed: 20 July 2022
Samuel
United StatesAll glasses in the room and bathroom were dirty and I found the last guests keys in the room still. Sheets had a sting bleach smell but at least I knew they were clean.
Nice historic room in a nice area for shopping and fine food.
Stayed in July 2022
Reviewed: 29 June 2022
Diane
Canadaalthough actually very clean it needs a bit of an upgrade the rug in our room was so wrinkled that I tripped over it on the way to the bathroom
very old world great location good bed
Stayed in June 2022
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