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Reviews of Sanctuary Rarotonga on the Beach (Adults Only) 4 stars

Aroa Beach & Marine Reserve, Rutaki, CK Rarotonga, Cook Islands

#116 of 123 hotels in Rarotonga

Guests' Choice

Review score

Based on 577 hotel reviews

7.3

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    8.1

  • Location

    8.8

  • Facilities

    7.6

  • Staff

    8.2

  • Value for money

    7.0

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Showing 1 – 25

  • Reviewed: 1 May 2024

    6.0
    Average
    • Leisure trip
    • Couple
    • Beachfront Suite
    • Stayed 4 nights
    • Submitted via mobile

    The food in the resort was the worst we had on the island, poor quality, breakfast particularly was very limited. No vibe at the bars or restaurants, had to keep asking for music and they shut so early

    Lovely clean rooms and communal areas, mostly friendly staff who were happy to help

    Stayed in April 2024

  • Reviewed: 30 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Beachfront Suite
    • Stayed 7 nights
    • Submitted via mobile

    food

    location, facilities, friendly staff

    Stayed in March 2024

  • Reviewed: 21 March 2024

    8.0
    Sanctuary
    • Leisure trip
    • Couple
    • Beachfront Suite
    • Stayed 1 night
    • Submitted via mobile

    The menu was very limited considering the resort is not walking distance to any other restaurant. A specials board would be a good idea.

    Being right on the beachfront, the vibe of the resort and the friendly staff.

    Stayed in March 2024

  • Reviewed: 21 March 2024

    6.0
    • Leisure trip
    • Solo traveller
    • Beachfront Suite
    • Stayed 2 nights
    • Submitted via mobile

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 16 March 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Beachside Suite
    • Stayed 4 nights

    Buffet Breakfast could be improved!

    Stayed in March 2024

  • Reviewed: 26 February 2024

    6.0
    Overall good experience but we would not choose this resort for our future visit.
    • Leisure trip
    • Couple
    • Beachside Suite
    • Stayed 7 nights

    AC in the room did not work properly and we were extremely disappointed with the breakfast. Very little and very humble offering. For $24 per person for breakfast, I would imagine a slightly better range of food than cheap ham and cheese and off-cut fruit. The overall quality of food in the restaurant is not a good value for the money.

    The view and location were fantastic. Staff were friendly, but on some occasions not very professional. The rooms and the venue were always clean.

    Stayed in February 2024

  • Reviewed: 18 February 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Beachside Suite
    • Stayed 3 nights

    We requested clean sheets and they didn't come. Swim up bar not well serviced.

    Position of rooms had nice outlook and privacy

    Stayed in January 2024

  • Reviewed: 12 February 2024

    7.0
    I would be back for sure
    • Leisure trip
    • Couple
    • Beachside Suite
    • Stayed 5 nights

    There is a swim up bar, however most of the time you don't get attended to, long waits. The music that is played at the bar is sad and depressing, which made us not want to be at the bar at all - Plain radio would of been better even. Its such a pity as it is really a lovely area, however there is no vibe at all - area was empty 90% of the time that we stayed there that week, which is pretty sad for a adults only resort I expected more effort, vibe, feeling to actually make people want to stay and enjoy the pool area. Also cocktails were inconsistent - depending on who made them for you, some that we bought we didn't even drink were so bad, yet same cocktail made by different bar person was absolutely delicious. Food - I would give a minus 1, we tried on 3 different occasions to order food and each time it was not good - however sister resort next door the food was good, and cocktails were always on point.

    room right on the beach, private beach - don't have to worry about kids or it being too busy - I absolutely loved it. Snorkeling was amazing right in front of our unit. Staff were all very friendly, room and resort was clean.

    Stayed in January 2024

  • Reviewed: 24 January 2024

    8.0
    Tranquil and relaxing
    • Leisure trip
    • Couple
    • Beachside Suite
    • Stayed 7 nights
    • Submitted via mobile

    Food options

    Room proximity to beach

    Stayed in January 2024

  • Reviewed: 15 January 2024

    8.0
    Restful, pleasant, all in all a great experience
    • Leisure trip
    • Couple
    • Beachside Suite
    • Stayed 9 nights
    • Submitted via mobile

    TBH nothing

    Breakfast adequate, location great, staff excellent!!

    Stayed in January 2024

  • Reviewed: 15 January 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Beachfront Suite
    • Stayed 8 nights
    • Submitted via mobile

    Food was inconsistent

    Location

    Stayed in January 2024

  • Reviewed: 9 January 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Beachside Suite
    • Stayed 2 nights
    • Submitted via mobile

    The food was really bad under cooked fish and poor service

    The room

    Stayed in January 2024

  • Reviewed: 7 January 2024

    6.0
    It worked for one night but wouldn’t work any longer
    • Leisure trip
    • Couple
    • Beachside Suite
    • Stayed 1 night
    • Submitted via mobile

    Paying $20 per day per device The food and service in restaurant not good

    The location was okay, beach nice

    Stayed in January 2024

  • Reviewed: 1 January 2024

    8.0
    Great place for the money
    • Leisure trip
    • Couple
    • Beachfront Suite
    • Stayed 1 night
    • Submitted via mobile

    Staff could pass a little better attention to the customers

    Room on the water, nice room, decorated fun & tropical, food was good, band was very good!

    Stayed in December 2023

  • Reviewed: 27 November 2023

    8.0
    Lovely spot right on the marine reserve beach front room is worth it!
    • Leisure trip
    • Group
    • Beachfront Suite
    • Stayed 2 nights
    • Submitted via mobile

    Food was average at the resort - kinda need to head out for meals but that was it really everything else was lovely

    Loved the marine reserve right outside your door so was able to swim with a turtle and a moray eel for a little while which was amazing! Friendly lovely staff and cocktails are amazing! Lovely gardens and pool area to relax!

    Stayed in November 2023

  • Reviewed: 18 November 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Beachfront Suite
    • Stayed 5 nights

    Pool great, safe place to stay when on your own

    Stayed in November 2023

  • Reviewed: 18 November 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Beachfront Suite
    • Stayed 5 nights
    • Submitted via mobile

    The food was a downside. Dinners were overcooked. Cold food on serving. The continental breakfast was poor, very basic. We wanted to stay in a place with a good breakfast to set us up for each day, but we were let down. And spent $$ elsewhere.

    Loved the private, sheltered, quiet beach. The room overlooking the beach. The peace of an adults only resort. The friendly staff. The pool area. The well maintained grounds.

    Stayed in November 2023

  • Reviewed: 16 November 2023

    8.0
    Great facilities, needed more attention to cleaning.
    • Leisure trip
    • Couple
    • Beachside Suite
    • Stayed 4 nights
    • Submitted via mobile

    The shower drain smelt like rotten eggs/ horrible. It was so unsavoury especially being right next to the bed.

    Location was amazing! The room and facilities were awesome.

    Stayed in September 2023

  • Reviewed: 11 November 2023

    8.0
    didn't want to leave
    • Leisure trip
    • Group
    • Beachfront Suite
    • Stayed 7 nights

    We loved everything once we had our rooms side by side on the bottom floor

    Stayed in November 2023

  • Reviewed: 29 October 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Beachfront Suite
    • Stayed 6 nights
    • Submitted via mobile

    Transfers to and from the airport should be included. Food was not up to scratch from my previous stay. A huge list of unavailable menu items... not good. Internet was a real problem. Sanctuary WiFi could only be accessed at the resort, then when we purchased Vodafone WiFi, we had to go out to the gazebo in the wind for it to work. Had to complain about the noise in the pool from guests at 3am.. security should be onto this before guests are disturbed.

    The staff were excellent, The location amazing. The room was amazing. The massage was lovely. Loved meeting the team at the Resort Managers reception.

    Stayed in October 2023

  • Reviewed: 28 October 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Beachfront Suite
    • Stayed 2 nights
    • Submitted via mobile

    Restaurant has no atmosphere. Our dinner was also cold when it arrived at our table.

    Nice room with comfortable bed

    Stayed in October 2023

  • Reviewed: 21 October 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Beachside Suite
    • Stayed 4 nights
    • Submitted via mobile

    The breakfasts we found to be expensive for what it was and not much variety.

    All the staff very friendly. Good to be able to go between the sister resort The Rarotongan. Spectacular views and sunsets and fantastic snorkelling.

    Stayed in October 2023

  • Reviewed: 15 October 2023

    8.0
    Just what I needed
    • Leisure trip
    • Solo traveller
    • Beachside Suite
    • Stayed 9 nights
    • Submitted via mobile

    Nothing

    Super friendly staff. Right on the beach.

    Stayed in October 2023

  • Reviewed: 4 October 2023

    8.0
    Perfect didn’t want to leave.
    • Leisure trip
    • Family with young children
    • Beachfront Suite
    • Stayed 7 nights
    • Submitted via mobile

    Snorkeling at the front

    Our breakfast was supposed to be included but wasn’t. The buffet breakfast did not have much on offer. Need eggs or omelettes etc

    Stayed in October 2023

Showing 1 – 25

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