It was all perfect!

The installations and the locations are breathtaking. The service and the food are incredible! Would have loved to stay more nights!!

Stayed in April 2024

Some admin details could be improved. Breakfast service could be a little speedier. No proper storage space in the room. No sign posting to get to the hotel which delayed us arriving.

Absolutely gorgeous place, wonderful setting and the landscaping was so fitting. There were several smaller pools giving you privacy as well as a lovely hot whirl pool, sauna and hammam that you could pre-book for your private enjoyment. We also went on a couple of excursions which were brilliant, especially the geyser tour with breakfast in the desert. Housekeeping and laundry service were outstanding. Staff were very friendly. Rooms were not overbig but very tastefully appointed. We loved the outside lounging area with open fire and had dinner there every evening. Food and drinks were delicious.

Stayed in February 2024

N/A

Beautiful location Friendly Staff Accommodating

Stayed in April 2024

Everything! The place is magical, staff is extremely friendly. Highly recommended

Stayed in March 2024

Absolutely nothing

The food was exceptional

Stayed in March 2024

Nothing - we liked every minute of our stay!

Excellent out-of-the-way location and superb excursion and wait staff!

Stayed in February 2024

the conceirge for travel could be a little more polite and accomodating

the breakfast and restaurant service, spread and staff were exceptional. very welcoming, very good food, great variety and spread.

Stayed in January 2024

Hard to find negatives. Perhaps the air conditioning could be upgraded to be slightly less noisy.

Fabulous hotel, among the best and most unique places we have visited. The location is hands down astonishing, set up in an oasis in the middle of the driest most spectacular scenery. The welcome ice tea drink and relaxed personalised check in was up there with Asian luxury hotel standards. The rooms were kept impeccably clean, very subtly tidied twice a day, never disturbing us whilst in the room. All of the rooms have a unique view onto the garden and mountains, very quiet and private. As mentioned in most reviews, the trips to the main sights were fantastically organised by the hotel’s guides and well worth joining (would definitely consider the all inclusive package). We appreciated the small throughtful details like trail nut mix, chocolates and water refills available in the lobby for guests to pack for long trips in the Atacama. Breakfast choice was excellent, including fruit and vegetable choices, and truly felt like a plentiful oasis. A special mention to the staff led by Mrs Rosario, who truly went above and beyond to make us feel comfortable and enjoy our stay to the fullest. Truly fantastic stay

Stayed in January 2024

Everything was Great

Amazing hotel in a Unique Location, the staff were excellent

Stayed in January 2024

Minor problems with air conditioning.

Amazing and professional tour team. We have done 4 tours over 3 days and all of them were fun, adventurous and professionally organized. Place has its own stare-gazing sight with telescope. What an experience

Stayed in January 2024

The manager was rude and arrogant.

The location is incredible!!!!!!

Stayed in January 2024

Nothing, it was perfect!

Beautiful property, excellent food and great excursions. The staff are incredibly helpful. A large number of excursions catering to all ages and abilities to explore the wonders of the Atacama desert. The guides are experienced and knowledgeable, keeping all adventurers safe and happy. Every meal at the property was exceptional! The kids enjoyed feeding the llamas on the property, as well as the multiple pools. Excellent spa services.

Stayed in January 2024

The restaurant could have more variety and no room service.

Stayed in November 2023

Nothing really

Beautiful property and super comfortable. The service is superb. Loved the tours which are all included in the price. Amazing food as well.

Stayed in December 2023

We stayed an extra two nights and had to move to the last available room, No.10 and booked again through Booking.com. This is right next to the plant room for heating, A/C and it was constant noise. They turned it off on our second night but I'm not convinced this room is really useable for anybody. A couple of good granola options at breakfast would be welcome. Likewise a gym. Maybe put it in Room 10!

Exceptional hotel. Staff were fantastic. Food was excellent although choice could be limited but quality was exceptional. A very well run hotel. Setting was so scenic. Rooms were spacious with large bathrooms and decent showers. Our first room had two, one inside and one out. The tours were superb and well organised. I'd recommend these rather than straying out and trying to go cheaper in the town. The guides were all local and every one was well trained on how to take iphone pictures! Breakfast buffet was superb too. Once again the staff were excellent.

Stayed in November 2023

The property and our room was beautiful and the service is even better. The staff go abode and beyond - they sent us a bottle of champagne because we got engaged. They were always willing to help arrange transfers and anything else we needed. Highly highly recommend.

Stayed in September 2023

the rooms could have been better designed and decorated if the style from the restaurant and lobby was more implemented. But still it was nice.

It is a fantastic place and surroundings. The service and food was excellent. Really a nice place

Stayed in July 2023

nothing wrong

beautiful place, excellent spa. very high level cuisine and fresh fruit and juice very good drinks lot of pools, perfect for quiet and private experience

Stayed in August 2023

Nothing

The food and staff

Stayed in August 2023

EVERYTHING: The food was incredible, the staff were particularly amazing. Everyone is so down to earth and friendly yet with the perfect professional balance. The property is absolutely gorgeous! 24/7 security, excellent wifi. The stargazing was amazing, excellent on-site observatory! Feeding the llamas was a great extra bonus. Such a magical place!

Stayed in June 2023

nothing it was great

amazing facilities and beautiful location. staff were great. They always went above and beyond with our ever changing schedule.

Stayed in June 2023

Nothing stands out. I wish they had a gym

Staff went above expectations to make sure we had a excellent stay. They remembered our names, our orders, and seemed invested in helping us plan activities.

Stayed in March 2023

Service personnel is inexperienced and lacks training. Restaurant and food is average.

Fantastic tour program and excellent tour guides! Great location and beautiful hotel.

Stayed in April 2023

The attention was amazing, the staff went their way to help us in every way they could. The location was beautiful, I was in awe at every area. My only regret was not staying for a longer time, since I believe they have enough activities to discover for a few days.

Stayed in April 2023