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Reviews of Atavai Hotel Rapa Nui 3 stars

Atamu Tekena, 2770000 Hanga Roa, Chile

#28 of 45 hotels in Hanga Roa

Guests' Choice

Review score

Based on 15 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.7

  • Location

    7.0

  • Facilities

    8.0

  • Staff

    9.0

  • Value for money

    8.5

  • Free WiFi

    10.0

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Showing 1 – 15

  • Reviewed: 12 May 2024

    7.0
    The room was spacious, and the complimentary airport services and welcome treats were a nice touch.
    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The very strong bleach smell, the property was clean but the smell was overpowering, plus the toilet look very basic and could be better designed, the shower curtains falling and the tiles joints white and black. The walls are not that thick as I could hear my next door snoring and I wish the wooden path goes from the room to the parking as it was muddy and wet crossing it.

    Antoine was very nice and explained the site and tours well. The size of the room is quite nice, and the complimentary airport pick-up and drop-off, along with the welcome flowers and juice drink, were appreciated.

    Stayed in May 2024

  • Reviewed: 29 April 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Hotel too far out town

    The staff

    Stayed in April 2024

  • Reviewed: 27 April 2024

    8.0
    Fell A Little Short of it's Possibilities
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 5 nights

    - No staff were on site once their (cooking & cleaning) duties were performed, usually by noon, and after 4 or 5pm. - Grounds were not maintained well. On our stone path to our room, we had to walk through over-grown plants and weeds. - Breakfast was priced a little too high - about 12000 per person. - No screen door on entry glass doors. Would cool the room nicely on hot days/nights. Mosquitoes prevent door being open. - Would be nice if property had bikes to rent out, considering the location. Would be a nice convenience for guests and an income stream for the property.

    - Staff was excellent! Owner, Antoine, was super-friendly and helpful. - Pickup and drop-off service between airport was a nice convenience, even though the distance is quite short. - Location. Was outside of town, quiet, close to airport, easy walk/bike ride into town and waterfront. - Rate. Was a little on the high in the window (my window, of course) of where a property rate should be, but within reason. - Horses, dogs, cats were around and on property. Dogs were behaved and quiet, horses grazed peacefully, and cat (gray) was sweet and playful. - Fridge, microwave, and kettle located in our room (5). Made having safe drinking water and basic meals possible.

    Stayed in April 2024

  • Reviewed: 29 March 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Half the apartment had no curtains, so was fully exposed to the road. The electr8cs made no sense, all switches connected so turning on and off lights at random. Bathroom door was of glass. I know it was a double room, but still you'd like some privacy.

    Nice location with easy access

    Stayed in March 2024

  • Reviewed: 29 March 2024

    7.0
    Friendly staff that would go the extra mile
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The bed was a bit uncomfortable.

    The location of the property is great. Staff is friendly and helpful, although they do not speak English. The room is very spacious and the windows has netting in front, keeping all the bugs out.

    Stayed in March 2024

  • Reviewed: 22 March 2024

    9.0
    Good service and nice room
    • Leisure trip
    • Group
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Owner and staff was very nice and helpful

    Stayed in March 2024

  • Reviewed: 5 March 2024

    7.0
    Suit my goal as a place to stay while visiting the Island.
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    A bit far from everything…

    Quiet except for dogs barking all the time.

    Stayed in March 2024

  • Reviewed: 1 February 2024

    9.0
    Tailored and personal service
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The pressure in the shower could be improved. The towels and sheets were clean but had a lot of stains.

    The owner of the hotel, Antoine, was a wonderful man. He made our stay comfortable and memorable. He was very patient, and kind. He met us at the airport and then dropped us back off. He also made us breakfast which was exquisite. We had his personal number so we could message him at any time.

    Stayed in January 2024

  • Reviewed: 1 May 2024

    1.0
    Poor customer service, extremely loud neighbours and dangerous location
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    DO NOT RECOMMEND!!! Please read carefully! Poor management, extremly loud neighbours, getting attacked by dogs! I have booked this place after it said 15min walk to the center so it was nice to think we would have some peace and quiet! I was totally wrong. After our day out, we came back to our room around 9pm and it was a 25min walk if you walk fast, not a 15min! It is not a nice walk either as you walk in the dark, no street lights and google map sends you on the wrong way which is a closed street. Worst part is that there are loads of dogs in the dark which bark at you. On the last night a dog ran after us and left us shaken! So we came back from our day out in the first night and our neighbor was blasting music. I have never heard something so loud, maybe at a festival. It continued the whole night. And i managed to fall asleep at 1:30 in the morning and i was woken up by blasting music again 4h later (same morning 5:30). It continued until 9 am. There was no one at the reception who could help! Around 9am we have found the receptionist who is a sweet lady and we explained what happened and that we just wish to change rooms as i was dreading that it will happen again the following night. We explained that we have booked a tour with a guide in the park and we will come back at 3pm. She said we can change rooms then without a problem. We went on with our day and as i came back from our tour i have a message on booking from the owner saying that it's not possible to change our rooms anymore specifying that the receptionist told us to leave the key room and our luggage at the reception. We have NEVER been told such a thing, otherwise we would have done that. I have wrote to them on whatsapp and sent them the videos with the proof of music blasting evning and morning, and they have IGNORED me the whole day even though i have seen them online on whatsapp.

    Unfortunately they almost ruined our experience in this island!

    Stayed in April 2024

  • Reviewed: 19 April 2024

    2.0
    Very poor
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    1.No person at the desk at night. 2.No ventilation in the room, no ac, no fan . 3.No breakfast. 4.Bed un uncomfortable.

    Nothing

    Stayed in April 2024

  • Reviewed: 12 March 2024

    10
    Extraordinary hospitality
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 4 nights

    A very impressive meeting! The host Lolita was extremely caring, kind, and pleasant. I was delighted with the hospitality. I am amazed at how warmly I was greeted here! Perhaps the best experience in the history of my travels. Special thanks for the flowers! It touched me very much! The hotel is excellent, well-kept beautiful territory. Internet star-link! I didn't even expect it. I will definitely come back here again! I recommend it to everyone. Iorana!

    Stayed in December 2023

  • Reviewed: 22 January 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Double Room
    • Stayed 2 nights

    Amazing staff, so lovely and caring. They took care of us during the whole stay and were in contact to guarantee that we didn't need anything. Lovely room, clean and organized. Amazing breakfast, 100% recommend.

    Stayed in January 2024

  • Reviewed: 30 April 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in April 2024

  • Reviewed: 18 April 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 6 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in March 2024

Showing 1 – 15

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