Alonso de Córdova, 5199, Las Condes, 7560873 Santiago, Chile
#65 of 209 hotels in Santiago
Guests' ChoiceBased on 183 hotel reviews
8.5Cleanliness
9.0
Comfort
9.0
Location
9.4
Facilities
8.7
Staff
8.9
Value for money
8.4
Free WiFi
8.6
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End of dialog contentReviewed: 29 April 2024
Nathalia
ColombiaNA
Fantastic room and restauran!
Stayed in April 2024
Reviewed: 6 April 2024
Gary
United KingdomLocation was good but a little far from touristy stuff. That was our choice though
Well decorated and very friendly staff
Stayed in April 2024
Reviewed: 5 April 2024
Mario
MaltaStaff extremely helpful and always with a 😃
Stayed in March 2024
Reviewed: 25 March 2024
Rohit
IndiaNo
All
Stayed in March 2024
Reviewed: 17 March 2024
Cecilia
AustraliaNo iron in the room, no slippers
Location
Stayed in March 2024
Reviewed: 17 March 2024
Jesus
SpainSin tema alguno
Todo
Stayed in March 2024
Reviewed: 9 March 2024
John
ArubaThe distance to the mall and bus stop were a problem, due to the warm temperatures of almost 30°C. As for the hotel, there was nothing to dislike, it lived up to the Novotel name.
The hotel was a little distance away from the only attraction in the area, being Arauco Mall and so was the hop on, hop off bus stop. But at least we got some excercise. The staff was very friendly and breakfast was good with a wide assortment.
Stayed in February 2024
Reviewed: 15 February 2024
Ian
BrazilLow quality and variety Breakfast, room service didn’t answer the phone 3 out of 4 days I tried, impossible to take a shower without turning the bathroom into a pool.
Good location and facilities. 24h gym and pool were great. Good room, confortable bed.
Stayed in February 2024
Reviewed: 14 January 2024
Tomas
ArgentinaRestaurant, GYM
Room
Stayed in January 2024
Reviewed: 11 January 2024
Constance
United StatesAir conditioner could have been more efficient. Room was not cooled enough.
Location, customer service, breakfast.
Stayed in January 2024
Reviewed: 1 January 2024
Christine
CanadaNothing
Location was great, 15 minutes walk to a park and a shopping plaza. Neighbourhood was safe. Buffet breakfast had enough varieties. Our triple room with two queen beds was spacious and nicely laid out. Our flight was delayed for one day and we were given the same room to stay an extra night. Check out was noon but they let us stay until 3pm with no extra charge. Our flight was at 11 pm and this greatly helped us and was quite a bonus.
Stayed in December 2023
Reviewed: 30 December 2023
Rama
United StatesBreakfast did not have vegetarian/vegan options.
Overall cleanliness, professional staff.
Stayed in December 2023
Reviewed: 11 December 2023
Devanir
Chileif one is to have an small medical emergency and need some medicin from a farmacy after closing hours there is no direct solution but "find it youself"....it's mayby good to have a small boutique inside the hotel.
the disposition of the staff in all cuestions related to the hotel.
Stayed in December 2023
Reviewed: 23 October 2023
Pilar
ChileBreakfast was good, but not excellent. I miss greater variety of natural products like fruits ando juices. And there were no body lotion in the bathroom. There were an old TV .
room and location was perfect.
Stayed in September 2023
Reviewed: 20 October 2023
Henry
ColombiaBeds can be a little bit more comfortable
Fantastic breakfast, nice location, kind staff.
Stayed in October 2023
Reviewed: 6 October 2023
Luciana
BrazilStaff means well, but team management and communication are poor. I had a couple of days only to enjoy the city and I had a winery tour requested, confirmed with staff but they failed to schedule with their service partner. As a result we lost a day of entertainment. They offered a complimentary drink, tried to apologize. I expected more from ACCOR
Well located in Las Condes, walking distance of beautiful park to walk and shopping centers/ restaurants
Stayed in August 2023
Reviewed: 23 September 2023
Landaverde
El SalvadorWater pressure on the last level is really bad.
Well kept, central location and comfortable rooms
Stayed in September 2023
Reviewed: 20 September 2023
Pacific
Chilebreakfast was not included this was the worst part inspite of paying so high price,booking direct with the hotel we were offered same price with breakfast included so this was the worst part of booking.com
location was good breakfast shall be included for the higher price they charge for stay rest other things were all ok. instead booking direct we were offered for free breakfast but as we booked on booking.com the deal was not that workable.
Stayed in September 2023
Reviewed: 12 September 2023
Claudia
Braziloverall, the hotel faciliies are great, renewed, good location
Stayed in September 2023
Reviewed: 2 September 2023
Rafael
ChileComfortable
Stayed in August 2023
Reviewed: 1 September 2023
Carol
BrazilBreakfast - sometimes a little messy, missing some ingredients.
Location - close to the metro
Stayed in August 2023
Reviewed: 19 August 2023
Clayton
AustraliaAir conditioning control unit seemed like it didn't work properly as temperature in room was the same no matter what setting you had. Breakfast is busy and the restaurant became dirty with tables not cleared in time for new guests and floor had food and rubbish scattered. Hard to find information in the room as to what the hotel offers.
Great location in Las Condes. Close to parks and shopping centre. Helpful reception staff. Comfortable bed. Large room.
Stayed in August 2023
Reviewed: 28 July 2023
Boris
ColombiaService in the hotel's restaurant is _extremely_ slow. You should hunt them down even to pay for the dinner
Network hotel, nothing special, but expected and guaranteed level of quality. One of the points that wouldn't be interesting for the people without kids: the hotel is close to the park with great kids' playgrounds.
Stayed in July 2023
Reviewed: 22 June 2023
Jessica
ChileGreat location!
Stayed in May 2023
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