Ecuador 299, 2520000 Viña del Mar, Chile
#14 of 47 hotels in Viña del Mar
Guests' ChoiceBased on 178 hotel reviews
8.6Cleanliness
9.2
Comfort
9.1
Location
8.9
Facilities
8.8
Staff
9.2
Value for money
8.3
Free WiFi
8.5
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End of dialog contentReviewed: 29 January 2024
Bennet
GermanyThe breakfast was really basic, barely vegetarian or vegan options, the tv was old fashioned, no smart tv at all, no breakfast in the room available, old furniture
Bed was king size, staff was friendly, well located
Stayed in January 2024
Reviewed: 7 January 2024
Shaun
United KingdomBreakfast could have had more hot food option’s
Rooms were clean and beds very comfortable
Stayed in January 2024
Reviewed: 3 January 2024
Philippa
AustraliaSmoking room yuk
Great location and parking
Stayed in January 2024
Reviewed: 3 January 2024
Eugene
AustriaCould use some renovation
Free parking, nice staff
Stayed in January 2024
Reviewed: 16 November 2023
Emelita
United Arab Emiratesthere's no hot water kettle and water in the room
The breakfast was good but the same food everyday.
Stayed in October 2023
Reviewed: 23 October 2023
Andrei
PolandBad quility of Wi-Fi in the room, window in the room couldn't be locked, breakfast was not varied, bad quality of coffee
Good pressure of water in the shower, comfotable bed, cleaning room was performed every day, possibily to iron clothes in the room.
Stayed in October 2023
Reviewed: 25 March 2023
Jamie
United StatesHorrible bed, door keys didn't work, disappointed since reviews were so high
Large room, decent location, responsive staff
Stayed in March 2023
Reviewed: 2 February 2023
Jorge
Canadathe staff in front desk (male in the morning )
last time was better than this time
Stayed in January 2023
Reviewed: 15 January 2023
Cecilia
ChileWe found some insects in the bed. I asked the housekeeper to pay attention to it, but next day they didn't vacuum. They didn't clean the bathroom well.
Front desk and Restaurant staff very polite and nice0
Stayed in December 2022
Reviewed: 3 November 2022
Juan
Venezuelaparking
Stayed in November 2022
Reviewed: 19 September 2022
Muñoz
ChileOld fashioned, the room smelled like old man. mini fridge didn't work.
Breakfast was good, could've had natural orange juice but. Overall it was a good breakfast.
Stayed in September 2022
Reviewed: 25 July 2022
志强
MalaysiaBit expensive for the condition. Small room, no toothbrush even asked. Window blocked, no view.
Stayed in July 2022
Reviewed: 22 July 2022
Esteban
Chilethe smell of the room
its a very nice place to stay
Stayed in July 2022
Reviewed: 8 March 2022
Malissa
United StatesLocation, it is on a busy street and far from the beach.
Hotel lobby, rooms weee cleaned every day, breakfast was tasty, and the staff was friendly and helpful.
Stayed in March 2022
Reviewed: 14 February 2022
Suzanne
ChileNoisy air conditioning system, bathroom in need of upkeep and updating
Good location
Stayed in February 2022
Reviewed: 1 February 2022
Antoni
New Zealandno cafe , tea in rooms
location
Stayed in January 2022
Reviewed: 30 December 2021
Anita
ChileToo expensive for what you are expecting
Close to everything
Stayed in November 2021
Reviewed: 6 September 2021
Henna
Chilebreakfast cafeteria style, very basic surprisingly
big room
Stayed in September 2021
Reviewed: 2 September 2021
Jorge
ChileLots of things. Bed was clean but full of mites, I’m allergic and it was noticeable. I could hear the people from the other room, so difficult to relax, unwind and sleep. No AC, only heat AC rather than cold, weird isnt it?
Fast check-in, front desk staff very friendly
Stayed in August 2021
Reviewed: 1 August 2021
Roger
Chilethere was no room ready at 3pm, i had to wait until 4pm and no one even apollogized, the lobby was very cold so we had to go to the car to wait. the staff was arrogant and condescending
breakfast was OK , room was clean
Stayed in August 2021
Reviewed: 22 July 2021
Paulina
ChileI realized that the cleaning personnel does not vacuum the rooms every day, at least the room where I stayed! I inadvertently drop a piece of tissue near the night table and was notorious but forgot about it thinking that it was going to be vacuumed very next day...but nothing happened. Also, the breakfast/dinner area is way too small and there is no physical distance of at least 1 meter from the tables. Breakfast is served in an assisted way, so customers have to make a line.
The staff is quite friendly and nice. They are always try to go above and beyond. Although the room service operator was busy at times.
Stayed in July 2021
Reviewed: 12 October 2022
Anonymous
Canadaeverything
clean, confortable , breakfast exelent the Staff very very friendly
Stayed in October 2022
Reviewed: 8 May 2024
Matías
ChileThere are no comments available for this review
Stayed in May 2024
Reviewed: 18 March 2024
William
United StatesThere are no comments available for this review
Stayed in March 2024
Reviewed: 1 February 2024
Diana
AustraliaThere are no comments available for this review
Stayed in January 2024
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