The pool area is in the shadow in the afternoon, which limits the sun bathing but this is a minor issue.

This is for a sustainable minded traveler who wants to enjoy the “luxus” of a qell designed hotel with a smaller ecogical footprint. it has everything that a business or leisure traveler might need, spacey comfortable rooms, nice restaurant and bar downstairs and a pool area for relaxing. It is easy to move around Santiago, and the area where it is located has a lot of restaurants and green areas. Shopping Center and Parque Bicentenario are quite close to go by bike or walking.

Stayed in March 2024

Common to see a hotel in santiago that says it's 5 stars, but still doesn't quite make it. While this place is great, it lacks details such as robes, room service, fluffy towels etc. The AC was lackluster as well. It also smelt a bit dingy or musty. I am not sure if it is due to pet-friendly as the odor did smell as such.

Beautiful decor and hotel. Great, safe location as well with great restaurants around and shops. Very hard to find a breakfast this good! Super peaceful and quiet as well.

Stayed in March 2024

The room was a little noisy late in the evening . The room was over looking the bar area . We start the day early and retire early

Location was perfect . Breakfast and diner were very good .

Stayed in March 2024

Thumbs up for the staff, very helpful and kind. Special thanks to Alfonso from front desk.

Stayed in March 2024

Decoration and vegan options in the menu

Stayed in February 2024

Nothing

Absolutely loved the safety and security of the facility as well as the staff. The surrounding area was so safe you could be out at 2am no problem

Stayed in March 2024

Minor repairs/updates needed, such as peeling paint or laminate. But again, very minor

We loved the location, the vibe, the staff and the food. It was great!

Stayed in March 2024

The pool isn’t really worth it.

Great neighbourhood feel location, stylish rooms, clean facilities and nice staff. Lively at night but very good noise isolation if you’re not interested.

Stayed in March 2024

all was perfect

Nice neighborhood- easy to walk around and find whatever we needed (Starbucks, gym, manicure, pharmacy) yet it felt peaceful and residential. Loved the vibe of the hotel. Delicious food, wonderful staff, etc. We stayed there at the beginning and at the end of our Atacama/Patagonia visits. We were so happy to return at the end of our trip to our temporary 'home' at Bidasoa.

Stayed in March 2024

Storage in 2 bedded rooms Charge for bottled water in rooms - would have been nice to have complimentary bottle per day.

Loved the decor and vibe. Lovely room scent as you enter the hotel - lovely complimentary cold water with grapefruit and mint in it. Restaurant great menu and presentation of dishes. Bedroom/bathrooms good - room with 2 beds in was a bit short of clothing space. Hotel has made the most of small outside areas too.

Stayed in March 2024

Nothing!

Super friendly staff and great location!

Stayed in January 2024

Portions for dinner menu were huge. Both meals I had there I ended up not being able to eat what I had ordered - even though it was a starter. One portion of chips shared with my husband was more than enough for both of us. I was disappointed to see that this 'eco' hotel was serving Perrier in glass bottles for their only sparkling water - imported from France. That is not very eco.

Loved being able to eat in the garden. Even though the best area is a smoking area there was no-one smoking there, so we were able to use it. Breakfast was better than in most places we stayed in in Chile. Good ambience. Interesting choices on dinner menu.

Stayed in January 2024

One night we asked to book into Casa Sanz and the member of staff on the desk told us we could book for 18:30 but when we arrived they told us it only opened at 19:00. Only a tiny thing but would be good if all staff could be sure on timetables. Apart from that they were super friendly and helpful.

As a vegan, this was the perfect place to stay! The breakfast offers tons of vegan options such as avocado toast, vegan pastries, vegetables, and vegan milk, and the on-site Casa Sanz vegan restaurant is great. The design and decor is quirky and cool, the staff are great, and the room was spacious and clean. The area is super safe, too, with an excellent shopping mall just 15 minutes away on foot.

Stayed in February 2024

Staff on front desk and restaurant need training. Eco Virtue signalling on website is destroyed as only mineral water in restaurant is Perrier and an iItalian brand.

Great location in Vitacura. The smartest neighbourhood in Santiago

Stayed in February 2024

Location a little removed from the main spots in Vicatura. Uber makes it very accessible.

The breakfast. The decor. The welcoming. The view from the room. The environmental ethos.

Stayed in February 2024

The reception staff could have been a bit more forthcoming with restaurant and cafe suggestions- maybe a list of these would be useful at reception. Also a map would be good of the local and wider area.

The staff at Bidasoa were lovely and this made our stay very special. The breakfast was also a highlight. Location although a little out from the centre was fine as we managed to use the regular buses. The hotel had a cool laid back feel and Casa Sanz was a lovely restaurant with fantastic vegetarian food.

Stayed in February 2024

Great place to stay, great staff, great atmosphere, very good choice of food (2 restaurants), excellent breakfast, excellent rooms. A place with character !

Stayed in January 2024

I wish I stayed longer.

The hotel is beautifully designed situated in a fantastic residential and quiet location with easy access to downtown and shops. 2 amazing restaurants on the property, nice pool, friendly staff and service.

Stayed in January 2024

Shame the pool is right by reception. We ended up not using it during our stay.

Very comfortable hotel with large rooms. Great breakfast. The best of our Chilean stay. Friendly and helpful staff.

Stayed in December 2023

Nothing at all

Absolutely stunning interior design, photos don’t do it justice

Stayed in January 2024

Staff was so helpful. They gave us a bottle of sparkling wine as it was our last stay of our honeymoon trip. The hotel is so nice with a certain unique vibe. The room was very cozy, well-designed and spacious. The breakfast was just amazing. We had a great time and we would highly recommend!

Stayed in January 2024

While the facility was very good, chic and cozy I would recommend the following: Remove the recycle bin from in front of the elevator I never seen that and it does seem sanitary. There is a bit of clutter in front of the lobby and inside.

The staff was very friendly, chatting, smiling and professional. Second, the location and access to the local gym was and excellent. Felt safe amd secure.

Stayed in January 2024

Nothing

Our room was spacious with a beautiful view of mountains. The breakfast was excellent. My eggs were cooked just the way I wanted. A very nice variety of cheeses, meats and pastries. Staff was very attentive, polite and pleasant.

Stayed in December 2023

N/A

Everything! Since reception up to installation, breakfast, room.

Stayed in December 2023