The air ventilation in the bathroom of the room I stayed did not working properly somehow, so it made the bathroom a bit damp for a longer period.

The hotel, the common areas in the hotel and the bedroom is very clean, neat and tidy. I also like the interior design of the hotel. All of the staffs were friendly, helpful, and very attentive during my stay, which I really appreciate. The staffs also able to speak english, something that I feel very important, coming from a non-spanish speaking country. From before my arrival to Santiago until my departure, the hotel staffs assisted all my needs and supported me with guidance about the hotel and my pick-up requests. The hotel is located a bit far from the centre, but also near to some tourist hidden gems including very near to President Boric's residence! The hotel is located in a quiet neighbourhood, good for resting. They serve juice, coffee and tea all day long, I think it's a nice gesture for the guests.

Stayed in May 2024

Nothing

Everything- the whole hotel is so modern, the rooms are spacious, there's always tea,coffee, water and fruit there for free. The staff were the loveliest, they couldn't do enough for us, allowed us check in super early and stay on late to use the common area as we had a late flight at no extra charge. Loved this hotel

Stayed in May 2024

Honestly nothing, a clear 10/10.

Sad we couldn't stay longer here. The whole hotel must have been recently decorated. Spotlessly clean. Comfy bed. Spacious room. Quiet, inside the hotel and from street noise. Attentive and friendly staff. The breakfast was generous and fresh, good quality items - the skillet of eggs were lovely and yellow!

Stayed in May 2024

-

Recommended place to stay in a nice and calm neighborhood, close to some interesting museums and good restaurants. Very friendly staff that will help you out with all of your questions.

Stayed in May 2024

Staff were super friendly and accommodating and couldn’t do enough to help.

Stayed in April 2024

The hotel sends many automated messages and warnings which seemed rather over the top and unnecessary. Also, as others have mentioned guests are provided with a key to entrance door, so it needs to be opened manually by staff.

Location and breakfast options were great. Hotel is charming, situated in a beautiful historic building which has been recently renovated. Super clean with quality furnishings. Great dining options close by and walkable to sights. We felt safe walking during day and in the evening. We booked a room with balcony with was light and breezy.

Stayed in April 2024

The most perfect little boutique hotel in Santiago! Exceptional attention by the staff, very comfortable and clean rooms and beds, great location: very safe part of the city with great public transport, lovely Barrio Yungay! Breakfast included, fresh fruit, coffee, tea and juices freely available 24h. 12.00 check-out available, luggage storage, 24h reception. Baby cods available. Tasteful deco and details, great lighting, all newly refurbished and well maintened. Our family could not have been happier at Casa Aure! We stayed there twice, totalling 4 nights and wouldn't hesitate to book again!

Stayed in April 2024

I really enjoed my stay. Room was very nice and comfortable. Staff very helpfull, I recommend to go for it!

Stayed in April 2024

Everything is perfect. Helpful staff, solid breakfast, comfy lobby area, and very nice rooms. Also, safe area to stay with good connection everywhere.

Stayed in April 2024

There was no elevator, which is a bit tiresome when you have heavy suitcases, and the main door had to be opened by someone in the reception, meaning that we stood inside waiting to get out a few times, haha.

A great place! The building is old and charming, but the interior is freshly remodeled and modern. Bright, spacious room, very comfortable bed, great shower, good breakfast, super helpful and attentive staff. We liked this hotel so much that we stayed an extra night!

Stayed in March 2024

There's no a/c and very small windows, so the rooms were definitely warm in the early fall heat.

The rooms were small but very comfortable -- nice bed, great bathroom, and very clean. The staff were very helpful and proactive, and the included breakfast was a huge bonus! Also the price was very very good.

Stayed in March 2024

Lovely boutique hotel, well maintained comfortable rooms and communal areas. Helpful staff.

Stayed in March 2024

I can't think of anything that could be improved.

Five stars all the way, without hesitation. The nice breakfast was a bonus to everything else about this lovely little hotel. Clean, smart, well furnished, in a very pleasant neighbourhood and with the best welcome from the owners and staff. We were so pleased to be here on our final night of our 8 week travels through Chile. The area is all low level buildings and with a few decent little restaurants and shops within easy walking distance. Hotel Casa Aure clearly has a successful future ahead of it. Well done everyone, I am smiling as I write this :-)

Stayed in March 2024

The Hotel is lovely! It has a vintage - modern vibe. The staff is so nice and caring. The room was clean and neat. After a long day in the city you can relax in the living room and have a cup of coffee, tea or some fruits for free. Absolutely recommended.

Stayed in March 2024

Nothing

I loved the area the hotel was in- interesting street art ,little cafes with a neighbourly feel. staff were so helpful in organising excursions. Great to have coffee on hand all day and a lounge to relax in.

Stayed in March 2024

The staff is very friendly and helpful, they help me find a sim card for my phone and arrange a trip to the vineyard. The room was lovely, very well decorated. Breakfast was great, they were serving new types of bread. 100% recommended.

Stayed in March 2024

Way exceeded expectations. Beautifully furnished restored building in a historic neighborhood. Amazing staff, especially Juan who went out of his way to make me feel at home. Wonderful breakfast with freshly made scrambled eggs, warm bread, and accompaniments.

Stayed in March 2024

helpful staff and free drink

Stayed in March 2024

It was on a busy road

Comfortable bed, good shower, little balconies

Stayed in February 2024

You pick up a little road noise, but that dies down at night in this neighborhood. Other reviews complain of the lack of AC, but I didn't have a problem with that and it 30° throughout my stay. I did spring the extra to get a balcony, and I do recommend you do too.

An old house recently converted into hotel. Excellent price located conveniently in barrio yungay between downtown and parque quinta normal. Nice space, friendly staff, charming esthetic, good price, the place has a lot going for it.

Stayed in March 2024

Friendly and very helpful staff. A very interesting and atmospheric heritage building Coffee & Tea available in a guest lounge. An interesting area to explore with local restaurants ,traditional architecture and amazing street art

Stayed in March 2024

Nothing!

Lovely stay and lovely room!

Stayed in March 2024

Boutique building and nice outfits

The whole condition is excellent

Stayed in March 2024

I absolutely loved this hotel, which was a perfect peaceful sanctuary in a quiet neighbourhood of Santiago. I had a very comfortable, well-furnished room with en-suite. The staff are very friendly and accommodating. I liked the communal area downstairs where you can help yourself to free tea, coffee, and juice at any time of day, and the breakfast is also very good. The location is also convenient for exploring the city center, it's walkable to the main museums and the metro is also 20 minutes walk away.

Stayed in February 2024