Nothing!

Exceptional hotel in a lovely, quiet area of the city. Views of the hills and trees all around. Short walk to great restaurants, cafes and bars. Staff are super friendly and helpful, I felt really welcomed here. They organised all my airport transfers easily and advised on things I could do on my trip . The hotel is absolutely beautiful inside with comfortable communal areas and balcony. Breakfast was really good with the option of hot food as well as more traditional toast, fruits etc. Splendid outdoor patio for warm evenings...☀️ My room was perfect with very comfortable bed and spotlessly clean. I really loved the service I received at this hotel, highly recommended as a safe, green base to explore the city.

Stayed in April 2024

This wonderful hotel did not include an elevator; however, the staff transported the luggage up and down the stairs.

The location in the bohemian neighborhood was fabulous for bars & restaurants. It was also within one block of the funicular at the zoological park. Breakfast was continental; however, we also could request omelets and other items. The dining area included a wonderful shaded patio. The afternoon wine hour was hosted in the 2nd floor library which included books on travel in Chile. The wine hour was also a great time for visiting with other guests and getting tips for sights to see and modes of transportation.

Stayed in March 2024

The Hotel is absolutely beautiful! The staff is extremely friendly and accommodating and our room was amazing! They do not have an elevator, but don't worry about it, they will happily carry your luggage to your room. This is a Hotel with character that it's beautifully decorated. The breakfast is great and the breakfast staff super nice. The location is perfect and there are many restaurants and bars around it. The Funicular station is 1 block from the hotel. I'll stay here again and again!

Stayed in March 2024

Nothing to do with the property but we didn’t feel safe in Santiago from the moment we arrived. The best thing we did was take Ubers everywhere as you can be sure they will be safe and not rip you off. Tip - get a guide for waking about and don’t be wandering about after dark with no plan to get back.

In a relatively safe area of Santiago and secure with 24 hour concierge and big gates! Lovely old property and super rooms. Great wine hour at 17.00 when you get to chat to other guests. Reception were really helpful with restaurant tips and walking areas.

Stayed in March 2024

Nothing really.

Very good, quirky hotel near large selection of bars and restaurants. The decor and layout of the hotel is unusual. Staff are very welcoming and helpful.

Stayed in February 2024

My room (which I booked last minute at 50% discount) was small but sufficient and comfortable. If I would have gotten this specific room at the regular price of USD 200 per night I would have been disappointed. Moreover, early check in was only possible against another USD 50 for a couple of hours. This is probably standard practice but at another hotel I could enter early free of charge. I decided not to do it because I wanted to just drop my luggage and explore the city.

This is a comfortable hotel in a beautiful old palacio. The breakfast was perfect: inside or outside on the garden terrace, with wide variety of options for freshly prepared eggs (I had avocado toast with poached eggs every morning!), fruits, yoghurt, juices, coffees. My room (which I booked last minute at 50% discount) was small but sufficient and comfortable. In relation to the discount price absolutely value for money. Apart from the rooms the whole building is beautiful so a nice place to stay.

Stayed in March 2024

Room 18. Shower head does not fully spray

Comfortable hotel with fabulous staff

Stayed in March 2024

Not a thing

Easy walk to central historic district of Santiago, easy plentiful parking and an excellent one hour of convivial company, making new friends over a free wine hour

Stayed in February 2024

Nothing

The hotel is very relaxing and set in an interesting area. Our room was comfortable and quiet and there is a lovely lounge where wine tasting is held each afternoon providing a good place to swap travel stories with other guests. Breakfast in the courtyard was very good..Lots of street art and bars and restaurants within walking distance. Close to the funicular to the top of Santa Cristobal. We also walked into the centre during the day.

Stayed in February 2024

I have no suggestions for improvement, but possible guests should understand there is no elevator, but staff are happy to help with luggage.

The hotel is unique, atmospheric, and in a good location. The staff is exceptional. There are caring, professional, and very warm and friendly. I appreciated the fresh fruit and eggs cooked to order at breakfast. The wine happy hour is a plus.

Stayed in January 2024

The hotel is very unique looking. Beautiful building in a great location with lots of restaurants and bars nearby (but immediate location of hotel is quiet so you won’t be disturbed). The staff were amazing and helped us book some activities which were great. Thanks so much to them. Would highly recommend for your stay ☺️

Stayed in February 2024

Nothing

Comfortable, very helpful and friendly staff, characterful.

Stayed in February 2024

Exceptional Hotel with friendly staff and a delicious breakfast. We had an early flight out the morning we left and since the restaurant was not open for breakfast, they packed us a to go breakfast to take to the airport! Would highly recommend this gem in the Bellavista neighborhood of Santiago!

Stayed in January 2024

Everything!

Stayed in February 2024

More time to spend there

Best staff I've ever experienced. Restaurants galore witin 10 minute walk.

Stayed in January 2024

Nothing, top notch

Great property, great staff, awesome location

Stayed in December 2023

The hotel used to be a house and has been subdivided into rooms, so the rooms can be on the small side.

The location was very close to Parque Metropolitan de Santiago which has a Funicular and a large statue of the Virgin Mary. The streets around the hotel has a large number of restaurants for lunch or dinner.

Stayed in January 2024

The location was perfect - in a beautiful and active part of town, the staff was very helpful and the room was exceptional.

Stayed in January 2024

I liked everything about it. There was nothing I did not like.

I love the charm of the historic building. I love the story behind it, and it was an elegant, charming place with appropriate updates.

Stayed in January 2024

Great location, beautifully renovated historic building. Daniel at the front desk was great!

Stayed in December 2023

Not a problem for us, but there is no lift. If you have a room at the top, it is a bit of a trudge up four flights of stairs.

Great friendly boutique hotel that we had used before. Quirky, but very comfortable and very friendly. Location is excellent. Wine hour from 5 to 6 was a nice bonus.

Stayed in December 2023

No lift to get luggage upstairs. Had to carry suitcases up a flight of stone stairs. Left out ‘please service room’ card outside door when going out for the day. Returned in afternoon and it had not been done. They did call us to check if we wanted it done but we were relaxing. Apparently, you need to let reception know if you would like your room serviced.

Staff very friendly and helpful. Unique family home feel. Tea, coffee and water always available and wine in the evening in the comfortable lounge. Good selections for breakfast.

Stayed in December 2023

No elevator

Beautifull and nostalgic hotel / rooms, excellent location at Bellavista area, helpful staff (also in excellent english)

Stayed in December 2023

There was not an elevator. So it was a little hard taking big suit cases up, but the staff was ready to help.

Beautiful building, large rooms with the charm of a real castle. Great breakfast, you could order eggs and coffee many ways. We had an amazing balcony, very comfortable to drink that second cup of coffee in the morning or glass of wine in the evening.

Stayed in November 2023