What is hotel's advantage - the location next to the beach - is also its disadvantage when it comes to the distance to the historic center of La Serena. There is no regular public transport (which is obviously not hotel's fault) and it takes about 40 minutes to get there on foot. Some public areas of the hotel could benefit from renovation.

Hotel is located next to the beach and a promenade. They offered us a room on the 7th floor with an excellent view on the ocean through very large windows. The food served at hotel's restaurant and at pool's bar is excellent - I've eaten the best completo italiano during my stay in Chile. The breakfast is served in the form of buffet with an abundancy of typical breakfast products as well as fruits and cakes. The staff is very helpful, they helped us find and organize trips in the area and gave us some advice on how to get around the area.

Stayed in January 2024

The access to parking, Not well sign posted

The location was very good

Stayed in March 2024

Excelente desayuno!

Stayed in February 2024

Location great for excellent beaches,facilities comfortable with pool. Staff friendly and helpful,helped with tour to elqui valley, amazing. Breakfast good value and tidy clean hotel for a beach resort.

Stayed in February 2024

Very specious rooms, comfy bed, the hotel is right next to the beach.

Stayed in December 2023

Check in at 4 PM is disrespectful to guests, unfortunately we noticed it late. In the same way, I would expect that when the rooms are about a few hundred meters from the reception, that someone will help us with the luggages or at least a trolley will be available. The door in room 105 was almost rotten. It should properly be three stars.

Perfect location, very nice and helpful staff, great breakfast, nice restaurant.

Stayed in January 2024

Great place to staying with the family, breakfast is great and staff is very friendly and helpful.

Stayed in January 2024

Very spacious room, location just across the beach, cleanliness.

Stayed in December 2023

Check in is not until 4pm. Which is extremely late in the day especially if you have an early flight. The hotel seemed very quiet and empty, however I could not check in earlier.

The hotel room was very spacious, and had a view of both the pool and the ocean.

Stayed in November 2023

Stains in the bedsheets. Coldish shower. Noisy room.

Stayed in October 2023

The mattress was too soft and the pillows were pretty lumpy. There was no bar soap in the bathroom, not even for washing hands...had to use shower gel for hand washing.

Location was great. Breakfast was pretty good (more hot options would have been appreciated). Staff was very helpful and friendly.

Stayed in October 2023

Staff didn’t explain about extra taxes if we paid in CL$ rather than $, so we had to pay about $45 extra. The breakfast had the worst coffee we have experienced in Chile so far.

Good beachfront location. 30 minutes walk from the bus station. Rooms were nice and bathrooms good.

Stayed in July 2023

Breakfast was sufficient. But it was the same every day. Same cold meats and scrambled eggs. I would've liked variety and more warm food options.

Stayed in April 2023

Quite thin walls, so sometimes you can hear the neighbor's alarm clock or voices from the next room...

Really good place (in front of ocean) with private parking. Tasty food in restaurant and quick & nice waitresses. Comfortable & big bed and extensive modern bathroom.

Stayed in April 2023

I do not feel that the excuses for not having internet were authentic

I am very annoyed by the fact that I do not have internet service

Stayed in March 2023

Towels weren't good Need them whitened as they look very old and thin

Almost everything

Stayed in March 2023

no phones in the rooms, a little outdated

location

Stayed in February 2023

The swimming pool is cold. It would be much better if the water was warm. Some of the furniture looked worn. The music in the swimming pool was not of my taste. The bingo and contests in the swimming pool were just noise to me. I would rater have peace and quiet and not loud music.

Beds are extremely comfortable, and the showers were great. The swimming pool bar is nice. The gave me a very good recommendation for tour company. I really like this hotel.

Stayed in February 2023

Some waiters never smile

Breakfast

Stayed in January 2023

Todo estuvo OK

La vista

Stayed in October 2022

is not very clear how to get to the parking and then to reception

prices

Stayed in June 2022

the lack of cleanliness in the common areas (very dusty stairs and corridors). lack of an emergency generator capable of running the elevator in a power failure.

comfortable room with great view. Excellent breakfast, efficient staff.

Stayed in June 2022

room is tight

very good buffet breakfast

Stayed in June 2022

we had an ant problem in our room, although it was quickly fixed by the cleaning staff. There were a few noises from other rooms, and our next door neighbors were very noisy, and we noticed

there was a beautiful pool and the breakfast buffet was great. The room was spacious and mostly clean. The bed was extremely comfortable and the bathroom as well

Stayed in April 2022